Jim designs operations solutions that deliver meaningful and effective customer experiences at key customer touchpoints to grow and protect your brand.
He works with clients to launch new customer-facing environments, implement Kaizen efforts to improve processes and better leverage technology, and implement sales enablement initiatives.
Jim has extensive experience leading SalesForce implementations, designing inside sales and customer service environments, building out cloud-based customer experience & support infrastructures (telephony, IVR – self-help, chat, etc.), assessing the viability of BOT, voice, and text AI solutions, designing and implementing integrated IVR solutions to drive convenient self-service options, and designing training solutions that improve customer experiences.
Jim has a BA in Communications from the University of Wisconsin-Madison.
LSA custom designed a Management Development program that is absolutely “on target” for our technical managers .
Their facilitator has done a superb job delivering the material in a way that is fast paced, highly interactive, and fun. She presents practical solutions to the critical people situations that our managers face every day.
I regard LSA as an excellent partner that understands our business needs and an important virtual member of our HR department.
Vice President Human Resources
Understanding and conforming to legal compliance was very important to our company.
LSA’s interactive program for our managers was top-notch. It was tailored to our needs, aligned with our policies, and met all federal and state legal requirements.
I would highly recommend LSA Global.
Kelly Warren, SPHR
Director, HR & Compliance
We have been able to utilize LSA’s extensive expertise to leverage our investment in employee development.
The result has been the cost effective and highly effective delivery of high quality management training programs.
Vice President, Human Resources
Our relationship with LSA is extremely valuable.
We worked closely with LSA to customize critical Management Training Programs to meet our unique business needs.
I’d recommend LSA to any company looking for first class and high quality leadership and management training assessment, design, delivery, and follow-through.
Vice President of Human Resources
LSA helped us with leadership development by designing a solution to match our unique needs and culture.
It was a huge success. I would highly recommend LSA to help take leaders and managers to the next level.
Karen King, SPHR
Manager, Human Resources
We turned to LSA to help us custom design and deliver a management development solution to help drive performance. They have done an excellent job diagnosing the business situation, designing a leadership approach that fits our culture, and delivering a first class solution with the support systems necessary to make a real difference.
I recommend LSA Global to anyone looking for real results.
VP Human Resources
I highly recommend LSA Global to anyone who is looking to improve individual and organizational effectiveness through highly customized and top quality leadership and management training programs.
LSA’s broad range of expertise is a wonderful resource.
VP of Human Resources
LSA is an instrumental training outsourcing partner helping us to build leadership and management capacity while strategically investing in our people.
LSA’s flexibility, depth, and breadth of expertise allows us to deliver top quality solutions that are directly tied to key business plans and talent management strategies.
Their ability to custom design, deliver, and evaluate high impact Management Training Programs has been excellent. They are true business partners and a pleasure to work with.
Margaret M. Mader
Vice President, Human Resources
What a refreshing change from the half-baked psycho-babble you normally get from training and consulting organizations. LSA gives you the practical and results-oriented assistance you need to define and reach your goals.
Their leadership, management, and sales expertise has been invaluable. They think strategically and provide a results driven plan – not just a temporary fix.
They are great to work with, and even more importantly, they “get it!”
Director of Merchandising
What a personal and professional pleasure it has been to partner with LSA. They are truly a strategic partner.
LSA has delivered top notch management development programs and worked with key teams to build the targeted skills they need.
LSA understands our business, our strategic initiatives, and the needs of our customers. They have been a real blessing for our L&D team.
Director of HR
We partnered with LSA Global to help us invest in our people. LSA custom designed an impactful management curriculum to help upskill our key managers and leaders.
We consider LSA to be our trusted learning and development partner and a valued extension of our team as we rapidly scale. Thank you LSA!
SVP Human Resources
I appreciate that each management development program is preceded by a thorough training needs assessment of the participants that informs a design to fit the specific parameters and needs of the group.
The highly interactive delivery is provided by recognized experts in their fields. On the spot coaching is provided during the program and each participant receives individual follow-up after the course.
Courses can be delivered in-person or virtually.
Given the nature of Cisco’s business and the way we operate, these remote workshops are a must for anyone who joins our company. Their work is eye opening. Great content and fantastic delivery.
Frank J. Kuypers
Business Development Manager
LSA’s customized Effective Presentation Skills program has helped us elevate our presentation skills to the next level. I personally now have a much greater self-awareness of my presentation skills and can leverage my strengths while working to improve upon other areas.
I definitely recommend LSA Global to anyone for whom presentations are an integral part of their job.
Senior Marketing Manager
We consider LSA Global the top outsourced learning and development partner.
I would highly recommend LSA to any company wanting to deliver high quality and practical learning solutions for their leaders and managers.
Vice President Human Resources
LSA helped to meet the needs of my teams within a very narrow timeframe.
My team walked away with highly useful management development tools and practices.
Thank you for designing and delivering the right solution for our specific needs.
Director, Software Engineering, EPG
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