Jim designs operations solutions that deliver meaningful and effective customer experiences at key customer touchpoints to grow and protect your brand.
He works with clients to launch new customer-facing environments, implement Kaizen efforts to improve processes and better leverage technology, and implement sales enablement initiatives.
Jim has extensive experience leading SalesForce implementations, designing inside sales and customer service environments, building out cloud-based customer experience & support infrastructures (telephony, IVR – self-help, chat, etc.), assessing the viability of BOT, voice, and text AI solutions, designing and implementing integrated IVR solutions to drive convenient self-service options, and designing training solutions that improve customer experiences.
Jim has a BA in Communications from the University of Wisconsin-Madison.
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