Jim designs operations solutions that deliver meaningful and effective customer experiences at key customer touchpoints to grow and protect your brand.
He works with clients to launch new customer-facing environments, implement Kaizen efforts to improve processes and better leverage technology, and implement sales enablement initiatives.
Jim has extensive experience leading SalesForce implementations, designing inside sales and customer service environments, building out cloud-based customer experience & support infrastructures (telephony, IVR – self-help, chat, etc.), assessing the viability of BOT, voice, and text AI solutions, designing and implementing integrated IVR solutions to drive convenient self-service options, and designing training solutions that improve customer experiences.
Jim has a BA in Communications from the University of Wisconsin-Madison.
We have been very pleased with the high quality management development programs that LSA Global has designed and delivered to meet our unique needs.
They have world class facilitators and the knowledge gained by our management team has been put into practice very quickly.
LSA consistently delivers excellent results and receives exceptional feedback. I highly recommend them to anyone looking to improve management capabilities.
Cindee Van Vleck
Director Human Resources
I continue to be impressed by the level of leadership development training and management expertise and quality of advice and facilitation that LSA has to offer.
What a smart and client-centric group of great people who really know how to help assess and develop high performing leaders.
We turned to LSA to help us custom design and deliver a management development solution to help drive performance. They have done an excellent job diagnosing the business situation, designing a leadership approach that fits our culture, and delivering a first class solution with the support systems necessary to make a real difference.
I recommend LSA Global to anyone looking for real results.
VP Human Resources
We consider LSA Global the top outsourced learning and development partner.
I would highly recommend LSA to any company wanting to deliver high quality and practical learning solutions for their leaders and managers.
Vice President Human Resources
I had been working with LSA for many years across a few different companies.
Currently, I’m with a company who hadn’t done much new manager training. LSA designed and delivered exactly what we needed at this stage in our life cycle.
Our managers are excited, talking in the halls about the great experience, and applying what they learned.
LSA makes things easy and practical for us. Thank you!
LSA Global has been a great partner in helping us move toward being “the leading developer of talent in the service performance management industry.”
They have consistently met or exceeded my (very) high expectations and are always responsive to my needs to increase performance, engagement, customer satisfaction, and sales growth.
Senior Director, Training & Development
Understanding and conforming to legal compliance was very important to our company.
LSA’s interactive program for our managers was top-notch. It was tailored to our needs, aligned with our policies, and met all federal and state legal requirements.
I would highly recommend LSA Global.
Kelly Warren, SPHR
Director, HR & Compliance
We partnered with LSA Global to help us invest in our people. LSA custom designed an impactful management curriculum to help upskill our key managers and leaders.
We consider LSA to be our trusted learning and development partner and a valued extension of our team as we rapidly scale. Thank you LSA!
SVP Human Resources
LSA has become the gold standard for team building and management training programs at Genomic Health!
I have not found companies that come close to their level of customization, impact, expertise, and experience.
Director of Human Resources
I’ve partnered with LSA Global at two companies now, and I consider them a valuable and trusted partner. They always design and deliver just the right solution and have wonderful facilitators that match your company’s unique culture and style of management. I would highly recommend LSA for high quality learning solutions with true experts who have your best interests at heart.
What a refreshing change from the half-baked psycho-babble you normally get from training and consulting organizations. LSA gives you the practical and results-oriented assistance you need to define and reach your goals.
Their leadership, management, and sales expertise has been invaluable. They think strategically and provide a results driven plan – not just a temporary fix.
They are great to work with, and even more importantly, they “get it!”
Director of Merchandising
What a smart and client-centric group of great people who really know how to help leaders attract, engage, develop and retain top talent in a practical and results-driven manner.
Thank you LSA!
Director, HR Business Partner
LSA custom designed a Management Development program that is absolutely “on target” for our technical managers .
Their facilitator has done a superb job delivering the material in a way that is fast paced, highly interactive, and fun. She presents practical solutions to the critical people situations that our managers face every day.
I regard LSA as an excellent partner that understands our business needs and an important virtual member of our HR department.
Vice President Human Resources
I am very impressed with the quality of work and talent. LSA did a great job of listening to my needs and providing the exact management training program expertise we needed to get the job done.
Director, Business Planning & Analysis
I’ve been associated with LSA for the last 8 years and have found them to be extremely professional and client-focused.
They are always well prepared and have definitely done a considerable amount of pre-work in order to customize to our unique culture and goals.
Human Resource Manager
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