Jim designs operations solutions that deliver meaningful and effective customer experiences at key customer touchpoints to grow and protect your brand.
He works with clients to launch new customer-facing environments, implement Kaizen efforts to improve processes and better leverage technology, and implement sales enablement initiatives.
Jim has extensive experience leading SalesForce implementations, designing inside sales and customer service environments, building out cloud-based customer experience & support infrastructures (telephony, IVR – self-help, chat, etc.), assessing the viability of BOT, voice, and text AI solutions, designing and implementing integrated IVR solutions to drive convenient self-service options, and designing training solutions that improve customer experiences.
Jim has a BA in Communications from the University of Wisconsin-Madison.
In my years working with LSA, it seems like I’ve had proven and thoughtful experts at my fingertips to help me identify and deliver the right solutions to satisfy our unique needs.
The entire LSA team has become a trusted friend of Actel — ensuring we provide state-of-the-art coaching, leadership development, and management training programs to meet our complex and ever-changing business and people needs.
What a personal and professional pleasure it has been to partner with LSA. They are truly a strategic partner.
LSA has delivered top notch management development programs and worked with key teams to build the targeted skills they need.
LSA understands our business, our strategic initiatives, and the needs of our customers. They have been a real blessing for our L&D team.
Director of HR
What a refreshing change from the half-baked psycho-babble you normally get from training and consulting organizations. LSA gives you the practical and results-oriented assistance you need to define and reach your goals.
Their leadership, management, and sales expertise has been invaluable. They think strategically and provide a results driven plan – not just a temporary fix.
They are great to work with, and even more importantly, they “get it!”
Director of Merchandising
Our relationship with LSA is extremely valuable.
We worked closely with LSA to customize critical Management Training Programs to meet our unique business needs.
I’d recommend LSA to any company looking for first class and high quality leadership and management training assessment, design, delivery, and follow-through.
Vice President of Human Resources
In the Next Generation Management Training Programs, I was trained with practical and relevant skills and tools that have made me and my team more productive, motivated, and successful at collaborating with each other and other departments.
Firmware Engineering Supervisor
LSA Global has been a great partner in helping us move toward being “the leading developer of talent in the service performance management industry.”
They have consistently met or exceeded my (very) high expectations and are always responsive to my needs to increase performance, engagement, customer satisfaction, and sales growth.
Senior Director, Training & Development
We consider LSA our true business partner.
I recommend them to anyone looking for a practical approach to drive true business and people results.
Michelle A. Mitchell
Vice President, Worldwide Human Resources
Over the years, both at 3Com and now at Redback, I’ve found LSA Global to be a valuable partner. The recent management programs that they delivered for Redback’s executive and management teams was the right solution, of the highest of quality, and customized to fit our unique business and culture. I would highly recommend LSA to any company looking for top quality solutions.
Vice President of Human Resources
They have done an excellent job diagnosing the business situation, designing an approach that fits our unique culture, and delivering first class solutions. Thank you!
VP Human Resources
We partnered with LSA Global to help us invest in our people in the areas of performance coaching, diversity, and inclusion. They were very flexible in meeting our specific needs.
LSA exceeded my expectations from a speed, quality, and value standpoint. I would recommend LSA to anyone looking for a true business partner.
Director, Human Resources
Avon’s success is dependent on strong relationships among our Customers, Representatives, Associates, and outside resources we hire to help us meet our business objectives.
We were very pleased with the results from working with LSA Global to design and facilitate a custom management training program for our events management team focused on decision making and delegation.
LSA demonstrated responsiveness, flexibility, and a highly innovative approach to working with us.
Senior Manager, HR Destiny Sales Region
LSA has been a tremendous asset at my current company and my past company.
The tools and practices are crisp, business relevant, and easy to apply on the job.
VP of Human Resources
We have been very pleased with the high quality management development programs that LSA Global has designed and delivered to meet our unique needs.
They have world class facilitators and the knowledge gained by our management team has been put into practice very quickly.
LSA consistently delivers excellent results and receives exceptional feedback. I highly recommend them to anyone looking to improve management capabilities.
Cindee Van Vleck
Director Human Resources
We turned to LSA to customize and deliver a leadership solution to meet our unique needs.
LSA delivered the exact top quality solution that we wanted. I’d recommend LSA Global to any company looking for a best-in-class management training and consulting partner that always focuses on what matters most to your people AND your business.
We partnered with LSA Global to help us invest in our people. LSA custom designed an impactful management curriculum to help upskill our key managers and leaders.
We consider LSA to be our trusted learning and development partner and a valued extension of our team as we rapidly scale. Thank you LSA!
SVP Human Resources
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