An energetic consultant with a rich training background, Heidi has helped corporations and organizations achieve superior business results by building engaged, high performing work forces.
Her extensive experience includes delivering and facilitating workshops in presentation skills, leadership development, customer service, team building, business etiquette, conflict resolution, employee engagement, and performance management.
Heidi has worked with NASA, Starbucks, Apple, Salesforce, Raytheon, LinkedIn, Roche, Amtrak, HSBC Bank, 24 Hour Fitness, Cisco, Marriott, Northrop Grumman, and Warner Bros.
Prior, she was a corporate trainer and instructional designer for Delta Air Lines in customer service, safety, business etiquette, dealing effectively with the media, business writing, and diversity/ADA.
Heidi received a Bachelor of Arts degree from the Pennsylvania State University and a Master of Science degree from Central Michigan University.
A key to performance improvement is cultivating the proper type of motivation.
Since the performance management training, I have been much more focused on identifying and discussing how our actions in Engineering create value to IGT’s success.
The feedback has been very positive, the group appears to be more accountable for their actions, and victim loop reactions are less frequent.
The value proposition for me and those groups we work with is better teamwork, higher spirits, and a better outlook for things to come in the future.
Mechanical, HW Engineering Director
We turned to LSA to help us custom design and deliver a management development solution to help drive performance. They have done an excellent job diagnosing the business situation, designing a leadership approach that fits our culture, and delivering a first class solution with the support systems necessary to make a real difference.
I recommend LSA Global to anyone looking for real results.
VP Human Resources
The customized Managing Virtual Teams program was extremely valuable for our managers and leaders.
LSA’s fundamental knowledge of our company provided an incredible base to build upon while tackling the complications of managing and working with globally distributed teams.
Our teams walked away walked away with highly useful insights, practices, and tools. It was excellent.
Vice President, Information Technology
I’ve partnered with LSA Global at two companies now, and I consider them a valuable and trusted partner. They always design and deliver just the right solution and have wonderful facilitators that match your company’s unique culture and style of management. I would highly recommend LSA for high quality learning solutions with true experts who have your best interests at heart.
We engaged LSA to design and deliver a 6-month custom executive coaching program to help a core group of senior leaders to leverage previous investments in management training, to ensure the engagement and retention of key employees, and to push critical strategic initiatives forward.
Even with the high expectations of our senior people, LSA has completely exceeded our expectations. You can’t go wrong with LSA.
Senior HR Manager - Staffing, Training, & Development
LSA custom designed a key management development solution for our Client Partner Teams on both coasts that aligned with our business priorities and organizational culture.
I’d recommend LSA to any company looking for a first class training and consulting partner that truly makes a behavior and performance impact.
Chief People Officer
LSA is an instrumental training outsourcing partner helping us to build leadership and management capacity while strategically investing in our people.
LSA’s flexibility, depth, and breadth of expertise allows us to deliver top quality solutions that are directly tied to key business plans and talent management strategies.
Their ability to custom design, deliver, and evaluate high impact Management Training Programs has been excellent. They are true business partners and a pleasure to work with.
Margaret M. Mader
Vice President, Human Resources
We recently partnered with LSA Global to offer our Supervisors and Managers a customized and experiential management training program.
Everyone said it was by far the best management training program they had ever attended.
The content was rich and highly interactive, and the case studies were highly relevant to our unique situation.
Each participant walked away much better equipped to lead their teams. Thank you LSA!
Director of Human Resources
LSA has become the gold standard in team building and management training at Genomic Health! I have a hard time finding facilitators that come close to their level of customization, expertise and experience.
Director of Human Resources
LSA custom designed a Management Development program that is absolutely “on target” for our technical managers .
Their facilitator has done a superb job delivering the material in a way that is fast paced, highly interactive, and fun. She presents practical solutions to the critical people situations that our managers face every day.
I regard LSA as an excellent partner that understands our business needs and an important virtual member of our HR department.
Vice President Human Resources
The Next Generation Management Development courses have helped me communicate more effectively with my peers and teammates. By utilizing effective communication techniques such as clarifying and confirming, and asking open ended questions, I have been able to clarify and understand information in situations where I would have otherwise asked limited questions and made false assumptions.
Firmware Engineering Manager
LSA always delivers the right sales, management, and leadership programs at the right time to meet our unique needs. I especially appreciate their ability to deeply understand our business and our culture so that they can design the most valuable and impactful solutions.
Senior Project Manager
I continue to be impressed by the level of leadership development training and management expertise and quality of advice and facilitation that LSA has to offer.
What a smart and client-centric group of great people who really know how to help assess and develop high performing leaders.
Congratulations on your pro-activity in establishing this program and developing such an effective New Employee Orientation course.
President and Chief Executive Office
What a smart and client-centric group of great people who really know how to help leaders attract, engage, develop and retain top talent in a practical and results-driven manner.
Thank you LSA!
Director, HR Business Partner
Get key strategy, culture, and talent tools from industry experts that work
Assess how you stack up against leading organizations in areas matter most
Download published articles from experts to stay ahead of the competition
Review proven research-backed approaches to get aligned
Stay up to do date on the latest best practices that drive higher performance
Explore real world results for clients like you striving to create higher performance