Hearts and Minds
Successful change in the workplace requires more than just simple persuasion. To truly achieve behavioral change, change management consulting experts know that you need to harness both the hearts and minds of those affected by change – their understanding and commitment as well as their emotional energy. Change hearts and minds at work to succeed at the desired transformation.
Sure, the vision for change must make sense rationally, and the dissatisfaction with the status quo must be real. But the proposed change should also have a beneficial purpose that appeals to people’s emotions.
COVID and Changes in the Workplace
The pandemic unleashed a slew of changes to people’s personal and professional lives. COVID came with little warning and wreaked havoc with what most had considered “normal.” As we emerge from this tragic upset in the world order, there are lessons to be gleaned from how organizations handled shutdowns, layoffs, mask regulations, and mandated testing.
Helping Employees Cope
The best companies tried to thoughtfully manage change with understanding and compassion for their employees. Leaders tried to convey their support, help employees adapt to new ways of managing their jobs, and offer more flexible and remote hours so workers could tend to their families’ needs. The best followed change management tips learned through experience – whether planned or, in this case, unanticipated.
How to Change Hearts and Minds
Here are a few keys to effective behavioral change:
The Bottom Line
Bain reported that only 12% of change management initiatives achieve what they set out to do. Changes fail when employees are unconvinced that change is in their best interest. COVID proved that when new behaviors make sense rationally and are desirable emotionally, any change can succeed.
To learn more about how to change hearts and minds at work, download 5 Science-Backed Ways To Lead Change
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