Strategic Clarity to Create Growth – Services

Strategic Clarity Facilitation Client Case Study

Client Case Study

Situation

A high growth and leading services client enjoyed a competitive advantage, had been secure in its market position and successfully navigated regulations to win business.

Complications
Growth stalled due to:

  • New vulnerabilities created from key regulatory changes.
  • Losing a cornerstone account to increased competition and a changing market place.
  • Complications from working in silos and not performing at their peak.
  • Challenges in hiring and retaining talent that fit the corporate values and strategies.

Implications

  • Without a clear, compelling, implementable and agreed-to corporate strategy, the company’s growth will continue to stall in the face of  increasing regulatory and competitive pressures.

Approach

1.  Assess

  • Review current strategy, financials, processes, organizational structure, competitive landscape and clients
  • Conduct 360-degree interviews with key stakeholders
  • Design and administer online strategic clarity and leadership team effectiveness assessments

2.  Design and Facilitate

2-day strategy and leadership session focused on creating executive team alignment and commitment to a clear, believable and implementable business strategy with the following components:

  • Vision, Mission and Values
  • Differentiation and Target Market
  • Optimizing Strategies and Success Metrics
  • Roles and Processes
  • Key Actions and Barriers to Success

3.  Provide 1-x-1 Executive Coaching to Align and Cascade the New Strategy

4.  Design and Deliver Targeted Follow-up Leadership Sessions

5.  Measure Progress and Agree Upon Next Steps

Results

After a 12-month period,

  • 48% increase in revenue
  • 10% increase in margin
  • 45% increase in goal clarity
  • 43% increase in process effectiveness
  • 93% increase in leadership effectiveness
  • 100% retention of target accounts
  • 100% retention of top talent

“At a time of change in our marketplace, LSA Global did an exceptional job helping our executive team define, clarify and prioritize our corporate vision, mission, values, differentiation, target clients, strategic priorities, success metrics and key roles. They beautifully navigated a very difficult and fuzzy situation, respectfully cleared out all of the cultural elephants and shared impactful insights and theories along the way. They have transformed our business.  We look forward to our continued partnership to help us execute our growth strategy.”

Laurie Sewell | President & CEO | Servicon Systems

Related Information

Working on our HR Strategy was so eye opening.  I feel so much better prepared to be successful as a leader individually and collectively.

Now the entire HR leadership team can drive our growth strategy forward in a way that makes sense.

Kristin Talastas
Director, HR Shared Services

lucid-motors-logo-LSA-Global

You have become our premier change leadership strategic partner. Your expertise in the human side of change is unparalleled and enabled our company to successfully implement our ERP Solution under challenging and ever-changing circumstances.

Thank you for your practical and outcome-oriented approach.

Ted Ramlet
CIO & SVP

McKesson

LSA has a tremendous ability to distil complex, multilayered challenges into meaningful, impactful, and clear strategies and action plans.

The time we invested as a leadership team to get aligned was well spent in gaining laser focus and identifying ways to prioritize what was meaningful individually and as a team. The facilitation and leadership style was direct, firm, and compassionate.

LSA provided the high level thinking and support for our team to co-create in a rapidly scaling business.

Bindu Garapaty, PsyD
VP, Talent and Inclusion, Diversity, & Equity

Having recently completed an acquisition that doubled our size and geographic reach, we needed to redefine our “go forward” plan to address the increasing commoditization of our marketplace.

I was very impressed with the thoughtful and practical way that LSA Global was able to bring our leadership teams together to gain focus, buy-in, and commitment to a compelling strategic plan that we created together.

Jon Troen
CEO

Mittera_Logo-LSA-Grobal

LSA’s action-learning leadership approach has been very beneficial to me, our leadership team, and the entire organization.

The balance of development and results has been excellent.

We have made huge progress, and I was also able to identify 2-3 high potentials while having the extra benefit of people stepping up to carry key strategic projects forward.

The experience was better than anticipated.  I could not be more pleased.

Heather Feltman
President & CEO

LSS

Great job in designing the Mergers and Acquisition strategy session for our global leadership team. The session was excellent.

I gained additional insight on the importance of the role of HR regarding strategy, culture, and people in Mergers and Acquisitions and would recommend LSA to anyone looking to align strategies and cultures.

Gloria Veon
Senior Vice President, Human Resources

Fujitsu

This was an extremely effective executive strategy session that helped our executive leadership team efficiently navigate through our core strategic objectives. It was exactly what we needed.  The approach was practical and valuable for our specific business and market.

I recommend LSA to anyone looking to push their strategic planning, thinking, and growth to the next level.

Blake Krikorian
CEO

We selected LSA Global over 5 other companies to help our key executives improve their overall communication and executive presentation capabilities. LSA exceeded our expectations.

I highly recommend LSA to any executive team looking to better organize and more effectively deliver key executive-level messages — especially when the stakes are high.

Todd Power
Office of the CEO

LSA Global really shifted our perspective about strategic clarity and organizational culture.

The 3 C’s approach to workplace culture is very practical and really helps  executive teams – even skeptical ones – ensure that your culture is healthy, high performing, and aligned.

Amy Cappellanti-Wolf
Chief Human Resources Officer

symantec logo LSA Global

Thank you for a great leadership development session today. The facilitator was brilliant.  The team got a lot out of it (as did I).

I believe it will help us create an even higher performance culture by ensuring we have a common understanding of how to create higher performance and work toward clear and common strategic goals.

Simon Jefferson
Managing Director

AKQA

LSA was very thorough during all phases of our customer service strategy process.  Their time spent with management and our employees went very well.

LSA’s insights were very powerful, and their suggestions for the future were very valuable.

I can’t think of any phase of the process that wasn’t first class.

John Lynch
CEO & President

ESCI

We consider LSA our true business partner.

From Strategic Facilitation and Planning to Presentation Skills and Management Training, they continue to provide excellent value and extremely high quality solutions that make an impact.

I recommend them to anyone looking for a practical approach to drive true business and people results.

Michelle A. Mitchell
Vice President, Worldwide Human Resources

The LSA customized Organizational Alignment Survey gave us a comprehensive view of how our employees experience our culture, talent, and strategy.

The systemic approach provided us with a great forum to discuss the strengths and opportunities in our organization, and then to quickly get focused on the key actions critical to executing our business and people strategies.

Mark Forrest
General Manager, FSM Division

Trimble

We recently hired LSA to help us take our client delivery methodology to the next level as we continue to grow and help our clients succeed.

The custom strategy and design session exceeded our expectations. They really understood our business and delivered within tight time frames. They were the best I have seen for this type of complex, visible, and strategic work.

LSA’s ability to get a group of 20+ executives from around the globe on the same page, push their thinking to new heights, and ensure an executable plan was excellent.

I would recommend LSA to anyone looking to take their strategy and strategic execution to the next level.

Rob Sturgeon
EVP Client Delivery

Service Source

LSA’s executive coach based his approach on understanding our business circumstances and strategy, as well as our leadership aspirations. The customized coaching covered all aspects of leadership; it was not simply a touchy-feely endeavor.

In fact, the focus on clear business outcomes and real life circumstances challenged me as a senior leader to develop my thinking and actions related to leading the business.”

Janet Pagano
Managing Director

Ovid

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