Leadership Team Effectiveness During Hyper Growth – High Tech

Client Case Study: Using Strategic Clarity to Drive Leadership Team Effectiveness

Client Case Study

Situation

This leading global high tech client changed their marketing strategy and asked four Senior Directors who were leading four different teams to collectively lead together and scale their teams to triple their capacity in twelve months. The client’s goals were to ensure that the leaders:

  • Align: Worked together more effectively as a leadership team to collectively lead
  • Scale: Were better prepared to scale
  • Lead: Created agreed to action plans

Complications

  • The previous vision for the team was very narrow and targeted. The new strategy called for the leaders to be more innovative and disruptive in a highly matrixed organizational culture where failure is not an option.
  • The team has had higher attrition than other departments and was expected to triple in size in twelve months to meet strategic demands.
  • The number and complexity of strategic projects increased exponentially, the time-frames shrunk and the pressure to produce increased weekly.
  • Not all leaders are performing up to expectations or working together as effectively as they need to.
  • The team’s leadership has changed in the last two years.

Implications

  • The demands on the leadership team will continue to grow significantly and they will be unable to effectively scale unless they lead and partner more effectively.

Approach

1.  Assess

  • Review recent focus group feedback
  • Conduct 360-degree interviews with key stakeholders
  • Design and administer online leadership assessment

2.  Design and Facilitate

  • 2-day strategy and leadership session focused on strategic and cultural assumptions, strategic pressures, goals, roles, responsibilities, processes, prioritization, managing expectations and overcoming key barriers to success.

3.  Provide 1-x-1 Executive Coaching

4.  Design and Deliver Targeted Follow-up Leadership Sessions

5.  Measure Progress and Agree Upon Next Steps

Results

A measurable increase in strategic clarity and roles made a significant impact on leadership effectiveness, process effectiveness and interpersonal relationships.

GRPI-Client-Case-Study-1

  1. 19% increase in overall leadership effectiveness
  2. 6% increase in strategic clarity
  3. 11% increase in role and responsibility understanding and acceptance
  4. 22% increase in process effectiveness
  5. 36% increase in level of interpersonal relationships and decrease in conflicts

 

Related Information

It was a challenge to find a consultant with an approach to performance improvement that fit our unique culture and style. We were pleasantly surprised to discover LSA’s depth of expertise in the fields of motivation, developmental coaching and performance management and measurement.

LSA seamlessly integrated those components without our folks feeling like the intervention was forced. They understood what we were trying to accomplish, helped us clarify our objectives, and created a solid, refreshing approach that quickly got us moving and engage at all levels across the organization.Overall, I couldn’t be happier that we found a true strategy and implementation partner in LSA.

Doug Hansen
President and Director

Redwood Trust

Thank you for a great leadership development session today. The facilitator was brilliant, and we really enjoyed his style and personality. The sales team got a lot out of it (as did I). I believe it will help us create an even higher performance environment by ensuring we have a common understanding of our environmental structure and are all working towards the same goals.

Simon Jefferson
Managing Director

AKQA

We signed up with LSA early on – as their 22nd Member! Since then, our organization’s learning needs have increased and decreased and increased again with the changing times. The beauty of the LSA business model is its flexibility.  When we need to supplement our own internal skills or resources, we use LSA knowing that we can depend on outstanding quality advice and solutions every time.

Margie Bunting
HR Manager

LSA demonstrated the criticality for executives to look beyond current ethics topics and focus on applying fundamental values in everything they do to demonstrate true leadership. They successfully delivered in two hours what most leadership development presenters would spend an entire day trying to communicate.

Nick Voyvodich, SPHR
HR Manager

Fujitsu

LSA is an instrumental training outsourcing partner in helping us to build management capacity and strategically invest in our people. Their flexibility, depth, and breadth of expertise allows us to deliver top quality solutions that are directly tied to key business plans. Their ability to custom design, deliver, and evaluate our Management Curriculum has been excellent. They are true business partners and a pleasure to work with.

Margaret M. Mader
Vice President, Human Resources

Hyperion

We selected LSA Global over 5 other companies to help our key executives improve their overall communication and executive presentation capabilities. LSA exceeded our expectations.  I highly recommend LSA to any executive team looking to better organize and more effectively deliver key executive-level messages when the stakes are high.

Todd Power
Office of the CEO

We recently hired LSA to help us take our client delivery methodology to the next level as we continue to grow and help our clients succeed. The custom strategy and design session exceeded our expectations. They really understood our business and delivered within tight time frames.  They were the best I have seen for this type of complex, visible and strategic work. LSA’s ability to get a group of 20+ executives from around the globe on the same page, push their thinking to new heights, and ensure an executable plan was excellent. I would recommend LSA to anyone looking to take their strategy and strategic execution to the next level.

Rob Sturgeon
EVP Client Delivery

Service Source

You have become our premier change leadership strategic partner. Your expertise in the human side of change is unparalleled and enabled our company to successfully implement our ERP Solution under challenging and ever-changing circumstances.

Ted Ramlet
CIO & SVP

McKesson

LSA’s executive coach based his approach on understanding our business circumstances and strategy, as well as our leadership aspirations. The customized coaching covered all aspects of leadership; it was not simply a touchy-feely endeavor. In fact, the focus on clear business outcomes and real life circumstances challenged me to develop my thinking and actions related to leading the business.”

Janet Pagano
Managing Director

Ovid

Redwood Trust looked to LSA Global as a consulting partner to help us explore innovative and scholarly approaches to promote employee engagement and sustain the unique culture we’ve built over the last decade.  LSA helped us perpetuate coaching as a discipline across the organization by integrating our core values, goal setting and performance management under an interactive coaching program.  We appreciate LSA’s commitment to cutting-edge practices to help keep us a step ahead during this time of rapid change.

Rosalyn Chan
Vice President, Human Resources

Redwood Trust

LSA always helps us provide the right sales, management, and leadership programs at the right time to meet the unique needs of both individuals and departments. I especially appreciate their ability to deeply understand our business and our culture so that they can recommend the appropriate solutions.

Sarah Parks
Senior Project Manager

Hyperion

I contacted LSA to help us with leadership development. LSA worked with me to identify a solution that would match our needs as well as our personality. The solution was such a huge success. It received rave reviews. I would highly recommend LSA to other companies.

Karen King, SPHR
Manager, Human Resources

Alliance Data

Having tripled in size and recently merged, LSA helped our executive team to increase our level of strategic alignment, to solidify our new direction, and to push our agency forward. As we look to rapidly scale, the clear, actionable, and critical few strategic moves combined with how we differentiate ourselves to our top accounts and target clients has really set us on a great path to success. This is exactly what we needed to get to the next level.

Matt Britton
CEO

We reviewed the top Leadership Development offerings and selected LSA’s 12-month Leadership Program based upon the value and systemic approach. The feedback on the program, approach, and results was phenomenal. While other programs may be better known, they were more theoretical and did not compare in terms of practicality, quality, and results.

Stacey Porter
Senior Manager Learning and Development

Roche

We partnered with LSA Global to help us invest in our people. LSA designed a modular and customized management curriculum that allows us to deliver top quality solutions to our managers and leaders. We consider LSA to be our learning and development partner and our LSA consultants to be an extension of our team.

Lisa Bruun
SVP Human Resources

Ellie Mae

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