Leadership Team Effectiveness During Hyper Growth – High Tech

Client Case Study: Using Strategic Clarity to Drive Leadership Team Effectiveness

Client Case Study

Situation

This leading global high tech client changed their marketing strategy and asked four Senior Directors who were leading four different teams to collectively lead together and scale their teams to triple their capacity in twelve months. The client’s goals were to ensure that the leaders:

  • Align: Worked together more effectively as a leadership team to collectively lead
  • Scale: Were better prepared to scale
  • Lead: Created agreed to action plans

Complications

  • The previous vision for the team was very narrow and targeted. The new strategy called for the leaders to be more innovative and disruptive in a highly matrixed organizational culture where failure is not an option.
  • The team has had higher attrition than other departments and was expected to triple in size in twelve months to meet strategic demands.
  • The number and complexity of strategic projects increased exponentially, the time-frames shrunk and the pressure to produce increased weekly.
  • Not all leaders are performing up to expectations or working together as effectively as they need to.
  • The team’s leadership has changed in the last two years.

Implications

  • The demands on the leadership team will continue to grow significantly and they will be unable to effectively scale unless they lead and partner more effectively.

Approach

1.  Assess

  • Review recent focus group feedback
  • Conduct 360-degree interviews with key stakeholders
  • Design and administer online leadership assessment

2.  Design and Facilitate

  • 2-day strategy and leadership session focused on strategic and cultural assumptions, strategic pressures, goals, roles, responsibilities, processes, prioritization, managing expectations and overcoming key barriers to success.

3.  Provide 1-x-1 Executive Coaching

4.  Design and Deliver Targeted Follow-up Leadership Sessions

5.  Measure Progress and Agree Upon Next Steps

Results

A measurable increase in strategic clarity and roles made a significant impact on leadership effectiveness, process effectiveness and interpersonal relationships.

GRPI-Client-Case-Study-1

  1. 19% increase in overall leadership effectiveness
  2. 6% increase in strategic clarity
  3. 11% increase in role and responsibility understanding and acceptance
  4. 22% increase in process effectiveness
  5. 36% increase in level of interpersonal relationships and decrease in conflicts

 

Related Information

LSA consistently delivers for me and my team.  Recently they demonstrated the criticality for executives to look beyond current ethics topics and focus on applying fundamental values in everything they do to demonstrate true leadership. They successfully delivered in two hours what most leadership development facilitators would spend an entire day trying to communicate.

Nick Voyvodich, SPHR
HR Manager

Fujitsu

LSA has a tremendous ability to distil complex, multilayered challenges into meaningful, impactful, and clear strategies and action plans.

The time we invested as a leadership team to get aligned was well spent in gaining laser focus and identifying ways to prioritize what was meaningful individually and as a team. The facilitation and leadership style was direct, firm, and compassionate.

LSA provided the high level thinking and support for our team to co-create in a rapidly scaling business.

Bindu Garapaty, PsyD
VP, Talent and Inclusion, Diversity, & Equity

The customized leadership program was very practical and achieved our goals. LSA adapted very well to our group and the situation and helped us build trust and awareness of successful leadership styles. We look forward to the next steps.

Erik Okholm
Director of Software Development

We turned to LSA to help us custom design and deliver a management development solution to help drive performance. They have done an excellent job diagnosing the business situation, designing a leadership approach that fits our culture, and delivering a first class solution with the support systems necessary to make a real difference.

I recommend LSA Global to anyone looking for real results.

Sally Buchannan
VP Human Resources

We reviewed the top Leadership Development offerings and selected LSA’s 12-month Leadership Program based upon the value and systemic approach.

The feedback on the program, approach, and results was phenomenal. While other programs may be better known, the other options were more theoretical and did not compare in terms of LSA’s practicality, quality, and results.

We could not be happier.

Stacey Porter
Senior Manager Learning and Development

Roche

Thank you to LSA Global for their partnership and support in helping us to design and roll-out highly needed and valuable leadership and management development programs that fit our unique situation.

I personally have partnered with LSA Global at four of my previous companies. It continues to be a delight.

We look forward to partnering with them for a long time to develop our managers and leaders.

Suzanne Kinner
VP Human Resources

Blackhawk Network

LSA helped us with leadership development by designing a solution to match our unique needs and culture.

It was a huge success. I would highly recommend LSA to help take leaders and managers to the next level.

Karen King, SPHR
Manager, Human Resources

Alliance Data

I continue to be impressed by the depth and breadth of LSA’s expertise in leadership development, and management development.

What a smart and client-centric group of great people who really know how to help leaders attract, engage, develop and retain top talent in a practical and results-driven manner.

Thank you LSA!

Tracy Esposito
Director, HR Business Partner

After a difficult search to find a partner that could address a very specific leadership development need, we chose LSA Global. They were responsive to our needs and created a highly customized solution that we continue to see results from. It is nice to know we have access to their expertise with a simple phone call.

Valerie Blackburn
Director of Business Operations

We contacted LSA to help us design and deliver customized management development programs. LSA worked with us to meet our exact needs. We started at the top with our executive team.  It was such a great success that we rolled it out company-wide. We look forward to a long-term partnership with LSA Global and their team of experts.

Barry L. Byrd, SPHR
Human Resources Manager

We consider LSA Global the top outsourced learning and development partner.

We work closely with LSA to customize leadership and management development programs to meet our growing business needs.

I would highly recommend LSA to any company wanting to deliver high quality and practical learning solutions for their leaders and managers.

Terri Wright-Scheer
Vice President Human Resources

Thanks for your incredible patience and passion working with our leadership team to create alignment.

Your leadership and executive coaching services have been one of the most effective I’ve ever known.

Debbie Von Raesfeld
Director and HR Business Partner

AMD

What a refreshing change from the half-baked psycho-babble you normally get from training and consulting organizations. LSA gives you the practical and results-oriented assistance you need to define and reach your goals.

Their leadership, management, and sales expertise has been invaluable.  They think strategically and provide a results driven plan – not just a temporary fix.

They are great to work with, and even more importantly, they “get it!”

David Fiano
Director of Merchandising

You have become our premier change leadership strategic partner. Your expertise in the human side of change is unparalleled and enabled our company to successfully implement our ERP Solution under challenging and ever-changing circumstances.

Thank you for your practical and outcome-oriented approach.

Ted Ramlet
CIO & SVP

McKesson

Thank you for a great leadership development session today. The facilitator was brilliant.  The team got a lot out of it (as did I).

I believe it will help us create an even higher performance culture by ensuring we have a common understanding of how to create higher performance and work toward clear and common strategic goals.

Simon Jefferson
Managing Director

AKQA

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