Leadership Team Effectiveness During Hyper Growth – High Tech

Client Case Study: Using Strategic Clarity to Drive Leadership Team Effectiveness

Client Case Study

Situation

This leading global high tech client changed their marketing strategy and asked four Senior Directors who were leading four different teams to collectively lead together and scale their teams to triple their capacity in twelve months. The client’s goals were to ensure that the leaders:

  • Align: Worked together more effectively as a leadership team to collectively lead
  • Scale: Were better prepared to scale
  • Lead: Created agreed to action plans

Complications

  • The previous vision for the team was very narrow and targeted. The new strategy called for the leaders to be more innovative and disruptive in a highly matrixed organizational culture where failure is not an option.
  • The team has had higher attrition than other departments and was expected to triple in size in twelve months to meet strategic demands.
  • The number and complexity of strategic projects increased exponentially, the time-frames shrunk and the pressure to produce increased weekly.
  • Not all leaders are performing up to expectations or working together as effectively as they need to.
  • The team’s leadership has changed in the last two years.

Implications

  • The demands on the leadership team will continue to grow significantly and they will be unable to effectively scale unless they lead and partner more effectively.

Approach

1.  Assess

  • Review recent focus group feedback
  • Conduct 360-degree interviews with key stakeholders
  • Design and administer online leadership assessment

2.  Design and Facilitate

  • 2-day strategy and leadership session focused on strategic and cultural assumptions, strategic pressures, goals, roles, responsibilities, processes, prioritization, managing expectations and overcoming key barriers to success.

3.  Provide 1-x-1 Executive Coaching

4.  Design and Deliver Targeted Follow-up Leadership Sessions

5.  Measure Progress and Agree Upon Next Steps

Results

A measurable increase in strategic clarity and roles made a significant impact on leadership effectiveness, process effectiveness and interpersonal relationships.

GRPI-Client-Case-Study-1

  1. 19% increase in overall leadership effectiveness
  2. 6% increase in strategic clarity
  3. 11% increase in role and responsibility understanding and acceptance
  4. 22% increase in process effectiveness
  5. 36% increase in level of interpersonal relationships and decrease in conflicts

 

Related Information

We contacted LSA to help us design and deliver customized management development programs. LSA worked with us to meet our exact needs. We started at the top with our executive team.  It was such a great success that we rolled it out company-wide. We look forward to a long-term partnership with LSA Global and their team of experts.

Barry L. Byrd, SPHR
Human Resources Manager

The quality of LSA’s Leadership Training Programs and facilitators is always top notch. We recognize and appreciate the hard work LSA always goes through to align to our unique culture and meet our specific requirements. Thank you for regularly going above and beyond. Your support and dedication, both on the strategic and tactical side, have been outstanding!

Anna Meyer
Leadership Development

Intuit

Great job in designing the Mergers and Acquisition strategy session for our global leadership team. The session was excellent. I gained additional insight on the importance of the role of HR regarding strategy, culture, and people in Mergers and Acquisitions.

Gloria Veon
Senior Vice President, Human Resources

Fujitsu

It was a challenge to find a consultant with an approach to performance improvement that fit our unique culture and style. We were pleasantly surprised to discover LSA’s depth of expertise in the fields of motivation, developmental coaching, performance management, and measurement.

LSA seamlessly integrated those components without our folks feeling like the intervention was forced. They understood what we were trying to accomplish, helped us clarify our objectives, and created a solid, refreshing approach that quickly got us moving and engaged at all levels across the organization.  Overall, I couldn’t be happier that we found a true strategy and implementation partner in LSA.

Doug Hansen
President and Director

Redwood Trust

LSA helped us with leadership development by designing a solution to match our unique needs and culture. It was such a huge success and received rave reviews. I would highly recommend LSA to help take leaders and managers to the next level.

Karen King, SPHR
Manager, Human Resources

Alliance Data

We turned to LSA to help us custom design and deliver a leadership and management development curriculum to help drive performance. They have done an excellent job diagnosing the business situation, designing an approach that fits our culture, and delivering a first class solution.

Sally Buchannan
VP Human Resources

After a difficult search to find a partner that could address a very specific leadership development need, we chose LSA Global. They were responsive to our needs and created a solution that we continue to see results from. It is nice to know we have access to their expertise with a simple phone call.

Valerie Blackburn
Director of Business Operations

I continue to be impressed by the level of depth and breadth of expertise, leadership development, and management development that LSA has to offer. What a smart and client-centric group of great people who really know how to help leaders attract, engage, develop and retain top talent.

Tracy Esposito
Director, HR Business Partner

Thank you for a great leadership development session today. The facilitator was brilliant. The team got a lot out of it (as did I). I believe it will help us create an even higher performance environment by ensuring we have a common understanding of how to create higher performance and work toward clear and common strategic goals.

Simon Jefferson
Managing Director

AKQA

LSA Global has been a great partner in helping us move toward being “the leading developer of talent in the service performance management industry.” I have engaged LSA to help develop best-in-class programs in the areas of: Executive On-boarding, Manager Training, Sales Training, Employee Engagement and Instructional Design. They have consistently met or exceeded my (very) high expectations and are always responsive to my needs.

Mike Normant
Senior Director, Training & Development

Service Source

We selected LSA Global over 5 other companies to help our key executives improve their overall communication and executive presentation capabilities. LSA exceeded our expectations.  I highly recommend LSA to any executive team looking to better organize and more effectively deliver key executive-level messages when the stakes are high.

Todd Power
Office of the CEO

As a high growth digital marketing agency with cutting edge talent, we hired LSA Global to help clarify our strategy and work with our executive leadership team to help implement strategic changes in a way that made sense for our unique culture. The work was so successful that we also hired them to coach our key leaders. LSA has been instrumental in helping us transition to a new leadership team and triple revenue. In this age of useless consultants, I highly recommend their practical and business-oriented approach to strategy, culture and talent.

David Bentley
General Manager

AKQA

We have had a very beneficial partnership with LSA. Their recent Leadership Development Program helped us to identify, develop, and retain top leaders. It was instrumental in helping take our company and our key people to the next level. I would recommend them to anyone looking to truly develop and retain top talent.

Steve Janowsky
Vice President of Operations

Proxicom

LSA’s approach has certainly brought value to Knight Ridder Digital. They were laser focused on our goal and determined to meet all of our Leadership development program needs. Their flexibility and commitment were keys in making our program successful.

Dipik Rai
Director of Marketing

The customized leadership program was very practical and achieved our goals. LSA adapted very well to our group and the situation and helped us build trust and awareness of successful leadership styles. We look forward to the next steps.

Erik Okholm
Director of Software Development

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