Improving Conflict Management Skills During Rapid Growth: Technology

Managing Conflict to Increase Productivity at a Technology Company

Client Case Study

Situation

Cadence Design Systems is the world’s largest supplier of EDA technologies and engineering services. The overall objective of this project was to help people effectively navigate through a conflict situation by:

  • Increasing collaborative endeavors
  • Reducing stress for interpersonal interactions
  • Improving the way conflicts are resolved before they affect other parts of the organization
  • Minimizing the escalation of conflict

Complications

  • Ambiguity: Because of rapid expansion, roles and responsibilities often shifted and were unclear between departments, functions and levels.

Approach

Designed and delivered an interactive workshop on:

  1. Conflict Management: Basic concepts: Why conflict management? What is conflict management? When and how to use conflict management? Why use conflict management? Who should us conflict management?
  2. Types of Conflict Management: Conflicts about differing goals, means, perceptions, values, styles, needs; Conflicts when the needs are the same; Conflicts when multiple types occur

Approach (cont)

3.  Modes of Conflict Management:

    • Avoidance
    • Compliance
    • Competition
    • Compromise
    • Cooperation

4.  Conflict Management Model: Calming yourself, Analyzing the conflict, Setting mutual goals, Brainstorming options, Selecting & implementing the best options, Reflecting and learning

Results
For 217 managers and directors:

  • 97.4% satisfaction
  • 121% knowledge gain

Related Information

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Director, Human Resources

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Senior Project Manager

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Senior HR Manager - Staffing, Training, & Development

Thank you to LSA Global for their partnership and support in helping us to design and roll-out highly needed and valuable management development programs. I personally have partnered with LSA Global at four of my previous companies. It continues to be a delight. We look forward to partnering with them for a long time.

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VP Human Resources

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HR Director

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HR Program Manager

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Vice President of Human Resources

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Mechanical, HW Engineering Director

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CEO

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Vice President, Worldwide Human Resources

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Director Human Resources

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Director, Software Engineering, EPG

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Learning & Development

ebay

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