Improving Conflict Management Skills During Rapid Growth: Technology

Managing Conflict to Increase Productivity at a Technology Company

Client Case Study

Situation

Cadence Design Systems is the world’s largest supplier of EDA technologies and engineering services. The overall objective of this project was to help people effectively navigate through a conflict situation by:

  • Increasing collaborative endeavors
  • Reducing stress for interpersonal interactions
  • Improving the way conflicts are resolved before they affect other parts of the organization
  • Minimizing the escalation of conflict

Complications

  • Ambiguity: Because of rapid expansion, roles and responsibilities often shifted and were unclear between departments, functions and levels.

Approach

Designed and delivered an interactive workshop on:

  1. Conflict Management: Basic concepts: Why conflict management? What is conflict management? When and how to use conflict management? Why use conflict management? Who should us conflict management?
  2. Types of Conflict Management: Conflicts about differing goals, means, perceptions, values, styles, needs; Conflicts when the needs are the same; Conflicts when multiple types occur

Approach (cont)

3.  Modes of Conflict Management:

  • Avoidance
  • Compliance
  • Competition
  • Compromise
  • Cooperation

4.  Conflict Management Model: Calming yourself, Analyzing the conflict, Setting mutual goals, Brainstorming options, Selecting & implementing the best options, Reflecting and learning

Results
For 217 managers and directors:

  • 97.4% satisfaction
  • 121% knowledge gain

Related Information

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Maya Paul
HR Director

The customized Managing Virtual Teams program was extremely valuable for our managers and leaders.

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Our teams walked away walked away with highly useful insights, practices, and tools. It was excellent.

Debra Martucci
Vice President, Information Technology

We partnered with LSA Global to help us invest in our people. LSA custom designed an impactful management curriculum to help upskill our key managers and leaders.

We consider LSA to be our trusted learning and development partner and a valued extension of our team as we rapidly scale.  Thank you LSA!

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SVP Human Resources

Ellie Mae

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Workforce Planning Bureau

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VP Human Resources

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Director of Human Resources

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Director Human Resources

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Intuit

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Training Manager

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Learning & Development

ebay

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Director of Human Resources

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