Improving Conflict Management Skills During Rapid Growth: Technology

Managing Conflict to Increase Productivity at a Technology Company

Client Case Study

Situation

Cadence Design Systems is the world’s largest supplier of EDA technologies and engineering services. The overall objective of this project was to help people effectively navigate through a conflict situation by:

  • Increasing collaborative endeavors
  • Reducing stress for interpersonal interactions
  • Improving the way conflicts are resolved before they affect other parts of the organization
  • Minimizing the escalation of conflict

Complications

  • Ambiguity: Because of rapid expansion, roles and responsibilities often shifted and were unclear between departments, functions and levels.

Approach

Designed and delivered an interactive workshop on:

  1. Conflict Management: Basic concepts: Why conflict management? What is conflict management? When and how to use conflict management? Why use conflict management? Who should us conflict management?
  2. Types of Conflict Management: Conflicts about differing goals, means, perceptions, values, styles, needs; Conflicts when the needs are the same; Conflicts when multiple types occur

Approach (cont)

3.  Modes of Conflict Management:

    • Avoidance
    • Compliance
    • Competition
    • Compromise
    • Cooperation

4.  Conflict Management Model: Calming yourself, Analyzing the conflict, Setting mutual goals, Brainstorming options, Selecting & implementing the best options, Reflecting and learning

Results
For 217 managers and directors:

  • 97.4% satisfaction
  • 121% knowledge gain

Related Information

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Michelle A. Mitchell
Vice President, Worldwide Human Resources

LSA’s approach and ability to bring the right leadership and management expertise and approach to eBay has been a great asset.

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Learning & Development

ebay

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Hyperion

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Director of Human Resources

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Ivan Fukumoto
Senior HR Manager - Staffing, Training, & Development

LSA custom designed a Management Development program that is absolutely “on target” for our technical managers .

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Judith Onton
Vice President Human Resources

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VP Human Resources

Blackhawk Network

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Kevin Ashman
Firmware Engineering Supervisor

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VP Human Resources

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Terri Wright-Scheer
Vice President Human Resources

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Laurie Torres
Chief People Officer

We gave LSA a very short deadline to customize an important management training program to meet our unique requirements.

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Senior Vice President

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Director of HR

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Lisa Bruun
SVP Human Resources

Ellie Mae

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Tracy Esposito
Director, HR Business Partner

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