Improving Conflict Management Skills During Rapid Growth: Technology

Managing Conflict to Increase Productivity at a Technology Company

Client Case Study

Situation

Cadence Design Systems is the world’s largest supplier of EDA technologies and engineering services. The overall objective of this project was to help people effectively navigate through a conflict situation by:

  • Increasing collaborative endeavors
  • Reducing stress for interpersonal interactions
  • Improving the way conflicts are resolved before they affect other parts of the organization
  • Minimizing the escalation of conflict

Complications

  • Ambiguity: Because of rapid expansion, roles and responsibilities often shifted and were unclear between departments, functions and levels.

Approach

Designed and delivered an interactive workshop on:

  1. Conflict Management: Basic concepts: Why conflict management? What is conflict management? When and how to use conflict management? Why use conflict management? Who should us conflict management?
  2. Types of Conflict Management: Conflicts about differing goals, means, perceptions, values, styles, needs; Conflicts when the needs are the same; Conflicts when multiple types occur

Approach (cont)

3.  Modes of Conflict Management:

  • Avoidance
  • Compliance
  • Competition
  • Compromise
  • Cooperation

4.  Conflict Management Model: Calming yourself, Analyzing the conflict, Setting mutual goals, Brainstorming options, Selecting & implementing the best options, Reflecting and learning

Results
For 217 managers and directors:

  • 97.4% satisfaction
  • 121% knowledge gain

Related Information

We engaged LSA to design and deliver a 6-month custom executive coaching program to help a core group of senior leaders to leverage previous investments in management training, to ensure the engagement and retention of key employees, and to push critical strategic initiatives forward.

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Ivan Fukumoto
Senior HR Manager - Staffing, Training, & Development

We partnered with LSA Global to help us invest in our people in the areas of performance coaching, diversity, and inclusion. They were very flexible in meeting our specific needs.

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Director, Human Resources

I consistently look to LSA Global when we need help.

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HR Program Manager

Rambus

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Ken Boehm
VP of Human Resources

LSA helped to meet the needs of my teams within a very narrow timeframe.

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Sandeep Kumar
Director, Software Engineering, EPG

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Vice President Human Resources

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Karen King, SPHR
Manager, Human Resources

Alliance Data

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VP Human Resources

Blackhawk Network

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Training Manager

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VP of Human Resources

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Vice President, Worldwide Human Resources

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Maya Paul
HR Director

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Steve Feller
Vice President, Human Resources

The customized Managing Virtual Teams program was extremely valuable for our managers and leaders.

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Vice President, Information Technology

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Tracy Esposito
Director

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