Improving Conflict Management Skills During Rapid Growth: Technology

Managing Conflict to Increase Productivity at a Technology Company

Client Case Study

Situation

Cadence Design Systems is the world’s largest supplier of EDA technologies and engineering services. The overall objective of this project was to help people effectively navigate through a conflict situation by:

  • Increasing collaborative endeavors
  • Reducing stress for interpersonal interactions
  • Improving the way conflicts are resolved before they affect other parts of the organization
  • Minimizing the escalation of conflict

Complications

  • Ambiguity: Because of rapid expansion, roles and responsibilities often shifted and were unclear between departments, functions and levels.

Approach

Designed and delivered an interactive workshop on:

  1. Conflict Management: Basic concepts: Why conflict management? What is conflict management? When and how to use conflict management? Why use conflict management? Who should us conflict management?
  2. Types of Conflict Management: Conflicts about differing goals, means, perceptions, values, styles, needs; Conflicts when the needs are the same; Conflicts when multiple types occur

Approach (cont)

3.  Modes of Conflict Management:

    • Avoidance
    • Compliance
    • Competition
    • Compromise
    • Cooperation

4.  Conflict Management Model: Calming yourself, Analyzing the conflict, Setting mutual goals, Brainstorming options, Selecting & implementing the best options, Reflecting and learning

Results
For 217 managers and directors:

  • 97.4% satisfaction
  • 121% knowledge gain

Related Information

LSA has been a tremendous asset to my portfolio, both at my current company and my past company. As an HR leader, I am always looking for ways to find external resources that can provide a solution to our management training needs. LSA does that for me. Their solutions are presented in a much more leadership-oriented manner so as to be crisp, business relevant, and easy to apply right back on the job. I will continue to augment our programs using LSA solutions.

Ken Boehm
VP of Human Resources

Congratulations on your pro-activity in establishing this program and developing such an effective New Employee Orientation course.

Farhat Ali
President and Chief Executive Office

Fujitsu

The Next Generation Management Development courses have helped me communicate more effectively with my peers and teammates. By utilizing effective communication techniques such as clarifying and confirming, and asking open ended questions, I have been able to clarify and understand information in situations where I would have otherwise asked limited questions and made false assumptions.

Robert Breckner
Firmware Engineering Manager

Working with LSA Global has proven to be extremely valuable and worthwhile. LSA understands our business, has deep expertise in content areas, and tailors the programs to deliver great results. The facilitator was extremely knowledgeable about Working Globally with India and her energy and passion made the session interesting, fun, and enjoyable for all that attended. The participants walked away extremely pleased along with highly useful practices and tools. I would highly recommend LSA Global to any company that has partners or offices in India.

Glenn McGillivray
Human Resources Business Partner

Intuit

LSA always helps us provide the right sales, management, and leadership programs at the right time to meet the unique needs of both individuals and departments. I especially appreciate their ability to deeply understand our business and our culture so that they can recommend the appropriate solutions.

Sarah Parks
Senior Project Manager

Hyperion

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Greg Pappas
VP of Human Resources

I’ve partnered with LSA Global at two companies now, and I consider them a valuable and trusted partner. They always design and deliver just the right solution and have wonderful facilitators that match YuMe’s unique culture and style of management I would highly recommend LSA to any company wanting to deliver quality learning solutions with a true partner who has your best interests at heart.

Maya Paul
HR Director

What a personal and professional pleasure it has been to Partner with LSA. They are truly a strategic partner with Wyse. For more than 5 years, LSA has been engaged in delivering various training and development solutions for Wyse, from custom on-site programs targeting specific core competencies, to working individually with clients to build job skills, and offering invaluable services to me and my team as we continue to build our learning programs. LSA’s representatives do more than sell a product, they offer a full service solution: they understand our business, our strategic initiatives, and the needs of our customers.

Jeff Rangel
Director of HR

We have been very pleased with the high quality management development programs that LSA Global has delivered for us over the last four years by their world class facilitators. The knowledge gained by our management team has been put into practice very quickly. LSA consistently delivers excellent results and receives exceptional feedback from our management team. I highly recommend them to anyone looking to improve management capabilities.

Cindee Van Vleck
Director Human Resources

“We turned to LSA to help us custom design and deliver a leadership and management development curriculum to help drive performance. They have done an excellent job diagnosing the business situation, designing an approach that fits our culture, and delivering a first class solution.”

Sally Buchannan
VP Human Resources

On behalf of Roche and my staff I would like to sincerely thank you for your help with this. The English as a Second Language (ESL) assessment and coaching that you provided for our team was a great success and has made an enormous difference.

Cam Greig
Associate Director

Roche

We recently partnered with LSA Global to offer our Supervisors and Managers a customized two-day experiential management training program. Everyone said it was by far the best management training program they had ever attended. The content was rich and highly interactive, and the case studies were highly relevant to our unique situation. Each participant walked away much better equipped to lead their teams.  Thank you LSA!

Jeff Coon
Director of Human Resources

LSA exceeded all my expectations. We interviewed 7 potential training and consulting partners and selected LSA due to their expertise, flexibility, and breadth and depth of solutions. We were able to construct a management training course from the modules most appropriate to our needs, and are able to provide additional training from their well developed portfolio of experts. Our managers galvanized as a team throughout the session and are better prepared for the rigors of a competitive market.

Mitch Mandich
CEO

Edify

Thank you to LSA Global for their partnership and support in helping us to design and roll-out our valuable management development training program. I personally have partnered with LSA Global at four of my previous companies. It continues to be a delight working with LSA. We look forward to partnering with them at Blackhawk Networks for future training and consulting needs.

Suzanne Kinner
VP Human Resources

Blackhawk Network

In my years working with LSA, it seems like I’ve had a personal consultant at my fingertips to help me identify just the right solution to satisfy our needs. The entire LSA team has become a trusted friend of Actel — assuring we provide state-of-the-art learning to meet our complex, high-tech business and people needs.

Linda Mitchell
Training Manager

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