Improving Conflict Management Skills During Rapid Growth: Technology

Managing Conflict to Increase Productivity at a Technology Company

Client Case Study

Situation

Cadence Design Systems is the world’s largest supplier of EDA technologies and engineering services. The overall objective of this project was to help people effectively navigate through a conflict situation by:

  • Increasing collaborative endeavors
  • Reducing stress for interpersonal interactions
  • Improving the way conflicts are resolved before they affect other parts of the organization
  • Minimizing the escalation of conflict

Complications

  • Ambiguity: Because of rapid expansion, roles and responsibilities often shifted and were unclear between departments, functions and levels.

Approach

Designed and delivered an interactive workshop on:

  1. Conflict Management: Basic concepts: Why conflict management? What is conflict management? When and how to use conflict management? Why use conflict management? Who should us conflict management?
  2. Types of Conflict Management: Conflicts about differing goals, means, perceptions, values, styles, needs; Conflicts when the needs are the same; Conflicts when multiple types occur

Approach (cont)

3.  Modes of Conflict Management:

    • Avoidance
    • Compliance
    • Competition
    • Compromise
    • Cooperation

4.  Conflict Management Model: Calming yourself, Analyzing the conflict, Setting mutual goals, Brainstorming options, Selecting & implementing the best options, Reflecting and learning

Results
For 217 managers and directors:

  • 97.4% satisfaction
  • 121% knowledge gain

Related Information

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Anita Luckinbill
Director, Human Resources

Harmonic has worked with LSA for over 8 years. We have found their partnership extremely beneficial. We recently implemented a Management Development Program that was designed and customized to support our company’s strategic initiative of hiring, building, and retaining key intellectual property and human talent. We worked closely with LSA to target and implement the right solutions with the greatest impact. I would recommend LSA to any company that’s looking for a trusted training and development partner.

Janice Passarello
Director of Human Resources

LSA’s consultant designed and delivered a team building solution for our recent conference. It included careful customization to integrate the design with our new mission and values. Everyone was engaged, learned, and identified key issues with our teamwork. Altogether a great and impactful program!

Bob Ward
Director of HR

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Margie Bunting
HR Manager

We recently partnered with LSA Global to offer our Supervisors and Managers a customized two-day experiential management training program. Everyone said it was by far the best management training program they had ever attended. The content was rich and highly interactive, and the case studies were highly relevant to our unique situation. Each participant walked away much better equipped to lead their teams.  Thank you LSA!

Jeff Coon
Director of Human Resources

On behalf of Roche and my staff I would like to sincerely thank you for your help with this. The English as a Second Language (ESL) assessment and coaching that you provided for our team was a great success and has made an enormous difference.

Cam Greig
Associate Director

Roche

LSA has been a tremendous asset to my portfolio, both at my current company and my past company. As an HR leader, I am always looking for ways to find external resources that can provide a solution to our management training needs. LSA does that for me. Their solutions are presented in a much more leadership-oriented manner so as to be crisp, business relevant, and easy to apply right back on the job. I will continue to augment our programs using LSA solutions.

Ken Boehm
VP of Human Resources

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Debra Martucci
Vice President, Information Technology

We have worked with LSA Global for our learning and development needs and have always had great success. They helped us recently with customized Management Training Workshops and they were fantastic.  I highly recommend LSA to anyone that is attempting to help take their talent to the next level of performance.

Mary Johnston
HR Manager, BU Radiology Informatics

We turned to LSA to customize and deliver a supervisory leadership solution to meet our unique needs. LSA delivered the exact top quality solution that we wanted. I’d recommend LSA Global to any company looking for a best-in-class management training and consulting partner that focuses on what matters most.

Kortney Riddle
HR Manager

LSA’s approach and ability to bring the best resources to eBay has been a great asset. They really focus on helping us succeed in any way they can and are very flexible in meeting our management and talent needs.

Mike Normant
Learning & Development

ebay

The refreshing thing about LSA is that they focus on understanding our business situation and helping me succeed instead of selling a product. With over 150 experts, they are an invaluable resource that helps me deliver higher quality results faster. I recommend them to anyone looking to improve the performance of their workforce.

Stacie Rodgers
VP of Human Resources

Cutera

Our relationship with LSA is extremely beneficial. We worked closely with LSA to customize critical Management Training Programs to meet our unique business and culture needs. I’d recommend LSA to any company looking for a first class and high quality training design, delivery, and customization.

Ken Boehm
Vice President of Human Resources

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Tracy Esposito
Director, HR Business Partner

We consider LSA Global our outsourced learning and development partner. We worked closely with LSA to customize a management development program to meet our growing business needs. I would highly recommend LSA to any company wanting to deliver quality learning solutions.

Terri Wright-Scheer
Vice President Human Resources

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