True Corporate Culture – When Nobody Is Watching

True Corporate Culture a giraffe is looking over the fence

What is Your True Corporate Culture?
One way we like to to think of your true corporate culture is what employees do when the CEO is not in the room.  When no one is watching, how do your employees behave?  In many respects, the norms and beliefs that guide their behavior when they are on their own are the basis of a company’s corporate culture.

Corporate Culture Accounts for 40% of the Difference Between High and Low Performance
According to Frances Frei and Anne Morriss at Harvard Business Review, it is organizational culture that “guides discretionary behavior and it picks up where the employee handbook leaves off.”  We agree.  Our organizational alignment research found that cultural factors account for up to 40% of the difference between high and low performing companies.

Some Corporate Culture Examples
For example, what happens when a customer service rep is faced with an extraordinary request? The rep must decide how to respond. A strong company culture will guide possible reactions from one end of the spectrum to the other. A rep inured in Zappo’s culture will most likely have the discretionary power and the will to provide extraordinary customer service.

A rep guided by a less customer-focused culture (my cable provider comes to mind) might ignore the request because it takes too much time and effort to understand the problem or push it on up the ladder for someone else to figure out.

True Corporate Culture at Your Company
In your own organization, think about what happens when an employee encounters a problem on the job. Do they feel comfortable solving it or reporting the situation to a superior?  Or do they hope someone else will notice and become the bearer of bad news?

A corporate culture where everyone feels responsibility for and ownership of the company’s success is one where problems are pointed out early enough to be dealt with before too much damage has been done. A true corporate culture that keeps employees fearful of the consequences of pointing out issues is one where problems go undetected until they grow too large to handle easily.

What happens when an employee comes up with a great idea for improvement? In an open environment, a new idea can be considered and tested by the team. Ideas for doing things better are always welcomed. In more closed or toxic cultures, good ideas may never be aired and many opportunities for improvement lost.

Who is Responsible for Your Corporate Culture?
So your true corporate culture matters. But who is responsible for creating it…

  • is it HR?
  • the CEO?
  • management?
  • the employees themselves?
  • or does it just evolve on its own?

Our research shows that the answer needs to be a fine-tuned combination of the CEO, leadership, HR, and the employees.

First and foremost, leaders should work with employees and senior managers to determine just what kind of organizational culture they want to best execute their business strategy. When it comes to effective corporate cultures, our research showed that highly aligned companies’ employees:

What true corporate culture will help you best achieve your strategic objectives and talent goals in a way that makes sense?

To learn more about how to align your true corporate culture with your business and people strategies, download The 3 Levels of a High Performance Culture

 

Comments are closed.

LSA helped change our entire culture around meetings, making them more effective and efficient, thus enabling us to concentrate on driving more business.

Terry Wassman
VP of Human Resources

I highly recommend LSA Global to anyone who is looking to improve individual or organizational effectiveness through their top quality programs and broad range of expertise.

Greg Pappas
VP of Human Resources

We recently partnered with LSA Global to offer our Supervisors and Managers a customized two-day management training program. Everyone who attended said it was by far the best management training program they had ever attended. The content was rich and highly interactive. The case studies were relevant. Each participant walked away from the training much better equipped to lead their teams.

Jeff Coon
Director of Human Resources

On behalf of Roche and my staff I would like to sincerely thank you for your help with this. The English as a Second Language (ESL) assessment and coaching that you provided for our team was a great success.

Cam Greig
Associate Director

Roche

I continue to be impressed by the level of leadership development and management expertise and quality of advice and facilitation that LSA has to offer. What a smart and client-centric group of great people who really know how to help leaders attract, engage, develop and retain top talent.

Tracy Esposito
Director, HR Business Partner

The Managing Virtual Teams program was extremely valuable. Your consultant/ facilitator’s fundamental knowledge of Synopsys as a company provided an incredible base to build upon while tackling the complications of managing and working with globally distributed teams. My team walked away walked away with highly useful practices and tools. It was an excellent use of our time.

Debra Martucci
Vice President, Information Technology

LSA provided top notch solutions right when and how we needed them. They exceeded my expectations from a speed, quality, and cost standpoint. I recommend them to anyone looking for a true business partner in the Learning and Development arena. The breadth and depth of their expertise has helped us hit tight deadlines across multiple projects.

Fortune 500 Financial Services Company
Director of Infrastructure & Technology

LSA has become the gold standard in team building and management training at Genomic Health! I have a hard time finding facilitators that come close to their level of customization, expertise and experience.

Emily Couey
Director of Human Resources

In the Next Generation Management Development courses, I was trained with skills and tools that have made me and my team more productive, motivated, and successful at communicating with other departments.

 

Kevin Ashman
Firmware Engineering Supervisor

VNUS Medical has been very pleased with the effective management development programs that LSA Global has delivered for us over the last four years. The programs have been universally facilitated by experienced and best in class instructors. The knowledge gained by our management team has been put into practice very quickly. VNUS is very happy to be working in partnership with LSA because they consistently deliver excellent programs that receive exceptional feedback from our management team.

Cindee Van Vleck
Director Human Resources

We recently contacted LSA Global to assist us with a unique training request. We gave LSA a very short deadline and LSA custom designed a training program to meet our exact requirements within the limited time allotted to them. We found their facilitator to be well versed in the subject matter and very credible; the design provided practical and valuable information to our team of managers. I highly recommend LSA Global, particularly in the area of management training.

Julaine K. Souza
Senior Vice President

LSA’s approach and ability to bring the best resources to eBay has been a great asset. They really focus on helping us succeed in any way they can and are very flexible in meeting our management and talent needs.

Mike Normant
Learning & Development

ebay

I consistently look to LSA Global when I need custom programs put together for my client groups. I can always count on LSA to do a thorough needs analysis and to put together spectacular programs that are well received. Their management development and performance management expertise and professionalism make them one of my top-rated learning and development partners.

Stephanie Webb
HR Program Manager

Rambus

Congratulations on your pro-activity in establishing this program and developing such an effective New Employee Orientation course.

Farhat Ali
President and Chief Executive Office

Fujitsu

We consider LSA Global our outsourced learning and development partner. We worked closely with LSA to customize a management development program to meet our growing business needs. I would highly recommend LSA to any company wanting to deliver quality learning solutions.

Terri Wright-Scheer
Vice President Human Resources

Evaluate your Performance

Toolkits

Toolkits

Download key published insights and tools from industry experts highlighting best practices in the areas of talent, strategy and culture.

More

Health Checks

Health Checks

Want to know how you stack up against leading organizations?  Receive a complimentary benchmarking analysis courtesy of an LSA Expert.

More

Whitepapers

Whitepapers

Get up to speed on timely solutions critical to your business. Published by LSA Experts based upon client feedback and key industry trends.

More

Methodology

Methodologies

First we identify the key metrics you want to improve. Then we assemble a dedicated team of elite experts who have successfully solved similar problems with similar clients.

More

Blogs

Stay up to do date with the latest information on how we help high growth companies align their culture and talent with strategy.

More

Case Studies

Client Case Studies

Real world consulting and training approaches from LSA projects, providing insights on how your company can outperform the competition.

More