Organizational Culture – To Be Naughty or Nice

Santa is running with a huge gift

Every year around holiday time, children become more and more concerned about being “good little boys and girls.” Their motivation is strong. Behaving well can bring gifts from Santa; behaving poorly can bring a disappointing lump of coal.

When you are trying to build and encourage a corporate culture, a similar “stick and carrot” approach can have a powerful impact on the behaviors you want to disappear and those you want reinforced. Just as you would define clearly to your small children what constitutes “naughty” and what constitutes “nice” behavior, you must clearly articulate the desired company culture to your employees. And then you must put in place a system that encourages the “nice” behaviors that fit in and sustain your corporate culture.

Based on over thirty years of research with high performing organizations, we know that cultural factors account for almost 40% of the difference between high and low performing companies. Organizational culture matters a great deal. When it is fully aligned with your corporate and talent strategies, you are on a winning path. In fact, we believe that strategy depends upon culture to create the environment for success.

Do not let your corporate culture form by default. Shape a high performance culture by being clear and consistent about how you want (and do not want) things to get done. And then use timely, clear and meaningful rewards to encourage the specific behavior you want to promote and timely, clear and meaningful consequences for the specific behaviors you want to discourage.

Neuroscientists tell us that our brains are constantly on alert…seeking rewards and minimizing threats. Our brains lead us toward some things and away from others. This fact can play a huge role in the way we fashion corporate culture. Because we are social animals, social acceptance and status are important to our overall wellbeing. We naturally seek opportunities for advancing our social standing, for knowing the answer, and for being right. When we are recognized for doing the right thing, we are more likely to repeat the particular behavior that brought us the psychic and emotional reward.

Every time an employee exhibits the values or behaviors you are trying to embed in your culture, reward them. It can be with a simple note of thanks or a pat on the back or recognition in front of peers. Just make sure to recognize those who behave in a way that promotes your desired culture. Up to 50% of the difference in performance between companies in the same industry is attributed to culture according to the Harvard Business Review. Design, encourage and sustain the organizational culture that fits with your business and talent strategies and you are well on your way to success.

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We consider LSA Global our outsourced learning and development partner. We worked closely with LSA to customize a management development program to meet our growing business needs. I would highly recommend LSA to any company wanting to deliver quality learning solutions.

Terri Wright-Scheer
Vice President Human Resources

We partnered with LSA to pilot a customized behavioral interviewing program to help ensure that we continue to hire the best and brightest as we continue to rapidly scale. LSA’s ability to understand our business and our unique culture combined with their desire to ensure that the best practices framework truly fits our performance environment and is highly adopted by our people is a real blessing. Most other firms want to just ‘give you training.’ Not LSA, they are focused on helping me hit our hiring forecasts and attract A players.

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AKQA

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Debra Martucci
Vice President, Information Technology

We partnered with LSA Global to help us invest in our people in the areas of performance coaching, diversity, and inclusion. They focused on helping us succeed and were very flexible in meeting our specific needs. LSA Global exceeded my expectations from a speed, quality, and value standpoint. I would recommend LSA Global to anyone looking for a true business partner.

Anita Luckinbill
Director, Human Resources

On behalf of Roche and my staff I would like to sincerely thank you for your help with this. The English as a Second Language (ESL) assessment and coaching that you provided for our team was a great success.

Cam Greig
Associate Director

Roche

LSA helped change our entire culture around meetings, making them more effective and efficient, thus enabling us to concentrate on driving more business.

Terry Wassman
VP of Human Resources

I’ve been associated with LSA for the last 8 years and have found them to be an extremely professional, well managed full service training organization. Since working with LSA, I’ve participated in a number of solutions ranging from Performance Management to Assertiveness Training – I’ve found that the quality of the resources is superior. They are well prepared and have definitely done a considerable amount of pre-work in order to customize our culture and business into the total learning experience – making it most beneficial for our employees.

Duane Schroeder
Human Resource Manager

The Next Generation Management Development courses have helped me communicate more effectively with my peers and teammates. By utilizing effective communication techniques such as clarifying and confirming, and asking open ended questions, I have been able to clarify and understand information in situations where I would have otherwise asked limited questions and made false assumptions.

Robert Breckner
Firmware Engineering Manager

Our company engaged LSA to do a specialized “train the trainer” program, and the consultant’s performance outdid our exceptionally high standards for such a program. Very crucial to the success of this program was the work done upfront to discuss our needs and to interview key members of our organization so that the program specifically met our goals. Our facilitators continue to comment on the success of the program. Thanks also for the follow-up.

Frank Abbott
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I have worked with LSA Global at previous companies and welcomed the opportunity to bring them in to support my new organization. We worked closely with LSA to design a solution for our Client Partner Teams and Management Training on both coasts. LSA designed a customized solution for our business and organizational culture. LSA is a quality organization, one that I’d recommend to any company looking for a first class training and consulting partner that makes an impact.

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