Every year around holiday time, children become more and more concerned about being “good little boys and girls.” Their motivation is strong. Behaving well can bring gifts from Santa; behaving poorly can bring a disappointing lump of coal.
When you are trying to build and encourage a corporate culture, a similar “stick and carrot” approach can have a powerful impact on the behaviors you want to disappear and those you want reinforced. Just as you would define clearly to your small children what constitutes “naughty” and what constitutes “nice” behavior, you must clearly articulate the desired company culture to your employees. And then you must put in place a system that encourages the “nice” behaviors that fit in and sustain your corporate culture.
Based on over thirty years of research with high performing organizations, we know that cultural factors account for almost 40% of the difference between high and low performing companies. Organizational culture matters a great deal. When it is fully aligned with your corporate and talent strategies, you are on a winning path. In fact, we believe that strategy depends upon culture to create the environment for success.
Do not let your corporate culture form by default. Shape a high performance culture by being clear and consistent about how you want (and do not want) things to get done. And then use timely, clear and meaningful rewards to encourage the specific behavior you want to promote and timely, clear and meaningful consequences for the specific behaviors you want to discourage.
Neuroscientists tell us that our brains are constantly on alert…seeking rewards and minimizing threats. Our brains lead us toward some things and away from others. This fact can play a huge role in the way we fashion corporate culture. Because we are social animals, social acceptance and status are important to our overall wellbeing. We naturally seek opportunities for advancing our social standing, for knowing the answer, and for being right. When we are recognized for doing the right thing, we are more likely to repeat the particular behavior that brought us the psychic and emotional reward.
Every time an employee exhibits the values or behaviors you are trying to embed in your culture, reward them. It can be with a simple note of thanks or a pat on the back or recognition in front of peers. Just make sure to recognize those who behave in a way that promotes your desired culture. Up to 50% of the difference in performance between companies in the same industry is attributed to culture according to the Harvard Business Review. Design, encourage and sustain the organizational culture that fits with your business and talent strategies and you are well on your way to success.
Corporate Change Is Personal
I continue to be impressed by the level of leadership development and management expertise and quality of advice and facilitation that LSA has to offer. What a smart and client-centric group of great people who really know how to help leaders attract, engage, develop and retain top talent.
Director, HR Business Partner
LSA provided top notch solutions right when and how we needed them. They exceeded my expectations from a speed, quality, and cost standpoint. I recommend them to anyone looking for a true business partner in the Learning and Development arena. The breadth and depth of their expertise has helped us hit tight deadlines across multiple projects.
Fortune 500 Financial Services Company
Director of Infrastructure & Technology
Thank you to LSA Global for their partnership and support in helping us to design and roll-out our valuable management development training program. I personally have partnered with LSA Global at four of my previous companies. It continues to be a delight working with LSA. We look forward to partnering with them at Blackhawk Networks for future training and consulting needs.
VP Human Resources
I have worked with other training companies and found it to be more of a seller/buyer relationship than one of matching the right expertise to our business issues. That’s what LSA does – ask the hard questions, listen, and understand our business needs. We receive the benefit of their expertise from assistance with personal development plans to enhancing team performance, to looking at enterprise-wide challenges. It’s all about helping our business succeed as we grow. Right now, LSA is providing great ideas, a fresh approach, and valuable guidance as we develop our management team and accelerate our client relationship management results.
Director, Team Development
LSA’s approach and ability to bring the best resources to eBay has been a great asset. They really focus on helping us succeed in any way they can and are very flexible in meeting our management and talent needs.
Learning & Development
LSA helped us design and deliver a blended learning solution for our leaders to help drive our growth plans in a way that aligned with our specific culture and values. LSA understood our business, had deep expertise in the content areas, tailored the programs to fit our specific needs, and delivered great results. They constantly strive to deliver business impact and align their solutions with our business initiates, culture, and performance management systems. I highly recommend them to anyone looking to take their leaders to the next level.”
Beth A. Taylor
Vice President of Human Resources
Our company engaged LSA to do a specialized “train the trainer” program, and the consultant’s performance outdid our exceptionally high standards for such a program. Very crucial to the success of this program was the work done upfront to discuss our needs and to interview key members of our organization so that the program specifically met our goals. Our facilitators continue to comment on the success of the program. Thanks also for the follow-up.
Chief Financial Officer
The Next Generation Management Development courses have helped me communicate more effectively with my peers and teammates. By utilizing effective communication techniques such as clarifying and confirming, and asking open ended questions, I have been able to clarify and understand information in situations where I would have otherwise asked limited questions and made false assumptions.
Firmware Engineering Manager
LSA’s customized Effective Presentation Skills program has helped me elevate my presentation skills to the next level. I now have a much greater self-awareness of my presentation skills and can leverage off of my strengths while working to improve upon other areas. I would definitely recommend this solution to anyone for whom business presentations are an integral part of their job.
Senior Marketing Manager
The LSA Global team was very receptive and flexible to our needs every step of the way. Their staff and facilitator demonstrated attention to detail, responsiveness, and professional courtesy. The participants were thrilled with the outcome and rated the communication skills workshop and the facilitator as ‘Excellent’. I’d highly recommend working with the LSA Global team to meet your professional development needs.
We have worked with LSA Global for our learning and development needs and have always had great success. They helped us recently with customized Management Workshops that we held for the second time. It was fantastic, and I would highly recommend LSA to anyone that is attempting to get immediate and impactful improvements.
HR Manager, BU Radiology Informatics
In the Next Generation Management Development courses, I was trained with skills and tools that have made me and my team more productive, motivated, and successful at communicating with other departments.
Firmware Engineering Supervisor
Congratulations on your pro-activity in establishing this program and developing such an effective New Employee Orientation course.
President and Chief Executive Office
Hyperion has a commitment to lifelong learning. LSA helps us provide the right business sales training, management training programs, and leadership development programs at the right time to meet the needs of both individuals and departments. I especially appreciate their ability to listen to my needs and recommend the appropriate facilitators, solutions and content.
Senior Project Manager
We recently contacted LSA Global to assist us with a unique training request. We gave LSA a very short deadline and LSA custom designed a training program to meet our exact requirements within the limited time allotted to them. We found their facilitator to be well versed in the subject matter and very credible; the design provided practical and valuable information to our team of managers. I highly recommend LSA Global, particularly in the area of management training.
Julaine K. Souza
Senior Vice President
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