LSA Global Delivers Executive Team Accountability Session for Healthcare Provider

Redwood Shores, CA – LSA Global, the leading business consulting, coaching, and training firm that helps fast growth life science, technology, and service companies by powerfully aligning their culture and talent with strategy, today announced results for a highly customized healthcare executive team accountability session as a follow-up to the successful strategic planning retreat to make key strategic decisions about patients, offerings, and approaches to grow. This growing healthcare client wanted to create senior team alignment to meet aggressive growth targets while fending off increased competition and regulations.

Current Situation

• With over 1,500 physicians, the executive leadership team recognized the importance of innovating and evolving to remain at the forefront of their specialty areas.
• They wanted to develop a strategic consensus and alignment among the physicians, surgeons, and administrators to help take the team to then next level.

Complications

• The Executive Team was not on the same page with an agreed upon vision of where the group was headed.
• Executive Team goals, roles, team norms, success metrics, and interdependencies were unclear and misaligned.
• Individuals were not working collaboratively to meet goals.
• Pressures from different sources (e.g., Regulatory Bodies, Competition, Institutional, and Fiscal) were increasing.
• Some programs had developed a degree of cultural complacency due to long-term success.
• At times, personal opinions can get in the way of people following and supporting agreed upon protocols.
• The desire for “consensus” vs. “unanimity” was causing a lack of trust.

Implications

• If the leadership team did not create clarity and alignment, they may not meet their mission or objectives in a way that makes sense to patients, the community, doctors, and the hospital.

Approach

To create healthcare executive team accountability, LSA Global:

1.  Assessed the Current Situation

• Reviewed progress since the initial strategy session
• Conducted 360-degree interviews with key stakeholders

2.  Designed and Facilitated Executive Team Accountability Session Session
The highly customized healthcare executive team accountability Session focused on:

• Agreeing upon internal and external shifts and changes from the initial strategic clarity session
• Understanding progress and issues related to previously agreed upon plans and action items
• Using a proven project post mortem process top identify what is working and not working in terms of executing the strategic plan and working effectively as a team
• Agreeing upon next steps

About LSA Global

Founded in 1995, LSA Global is the leading performance consulting, coaching, and training firm that helps high growth technology, services, and life-science companies create a competitive advantage by powerfully aligning their culture and talent with their strategy. Learn more about getting aligned.