Organizational Renewal: Education

Changing Business Models at a Graduate School & Research Center

Client Case Study

Situation

An academic graduate school offering advanced degrees in psychology that had not changed its operations or market approach for many years was facing a new competitive environment. During the transformation the president of the institution became ill and unable to remain in the role. The Dean of Academic Affairs was appointed interim president by the board of directors, with no prior executive management experience.

Complications

The newly installed president inherited an institution suffering from poor fiscal management, a business model and operation that had not been updated for years and new competitors entering the market with bigger budgets. This new executive needed support to take up her role.

Approach

  1. Designed an inclusive, yet accelerated planning and change process that was quickly supported by all stakeholder groups.
  2. Worked with the board of directors, senior management and executive faculty to develop a new set of operating principles, and a renewed sense of direction.
  3. Target improvements were initiated.
  4. Individual coaching, team and board development, and large group events have punctuated this comprehensive change process.

Results
In four years..

  • The school has doubled its student body
  • Doubled its development revenue
  • Re-aligned its academic structure and concentrations to match market interests
  • Recruited and developed a professional senior management team
  • Expanded its faculty and continued to lead the way in the at-distance education model.
  • The president is now in her third year and has been offered a new multi-year contract.

Related Information

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VP, Talent and Inclusion, Diversity, & Equity

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EVP Client Delivery

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Todd Power
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I can’t emphasize enough what a huge shift you helped to create for us as an organization. Thanks again for your change management consulting help and guidance.

The clarity, practicality, focus, and accountability are exactly what we needed to make this strategy and major transformation a success from a hearts and minds perspective.

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Great job in designing the Mergers and Acquisition strategy session for our global leadership team. The session was excellent.

I gained additional insight on the importance of the role of HR regarding strategy, culture, and people in Mergers and Acquisitions and would recommend LSA to anyone looking to align strategies and cultures.

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At a time of change in our marketplace, LSA Global did an exceptional job helping our executive team create strategic clarity by helping us to define, clarify, and prioritize our corporate vision, mission, values, differentiation, target clients, strategic priorities, success metrics and key roles.

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