Client Case Study
ERP Implementation Change Management that Works
This Fortune 50 Pharmaceutical distribution company needed help when it embarked on the largest operational initiative in its history when it made the strategic decision to design and implement an ERP platform and business intelligence process worldwide.
Whether you are upgrading your current ERP or undertaking a new ERP implementation, the strategy, culture, talent, process, and financial stakes are often high. This global company wanted to do everything possible to ensure success.
They new that people’s hearts and minds played a big role in a successful ERP implementation and asked for change management consulting help.
Gartner estimates that 55% to 75% of all ERP projects fail to meet their objectives.
When migrating to an ERP platform, four of the greatest risks for ERP Implementation Change Management are:
Unlike the majority of ERP implementations, this project was highly successful from a change management perspective. The change team:
LSA has a tremendous ability to distil complex, multilayered challenges into meaningful, impactful, and clear strategies and action plans.
The time we invested as a leadership team to get aligned was well spent in gaining laser focus and identifying ways to prioritize what was meaningful individually and as a team. The facilitation and leadership style was direct, firm, and compassionate.
LSA provided the high level thinking and support for our team to co-create in a rapidly scaling business.
Bindu Garapaty, PsyD
VP, Talent and Inclusion, Diversity, & Equity
Having taken on a new executive leadership role, one of my first calls was to LSA Global to help my leadership team to design, implement, and cascade clear strategic plans. First, LSA helped our leadership team identify the strategy, culture, and talent areas that mattered most to create organizational alignment.
Then they helped facilitate the design of a strategic growth plan that is clear, compelling, believable, and implementable. We now have 100% commitment from an aligned leadership team and key stakeholders going forward.
I would recommend LSA to anyone who wants to create high levels of strategic alignment, growth, and performance.
Vice President, General Manager
Thank you for a great leadership development session today. The facilitator was brilliant. The team got a lot out of it (as did I).
I believe it will help us create an even higher performance culture by ensuring we have a common understanding of how to create higher performance and work toward clear and common strategic goals.
LSA worked with our Executive Leadership Team to help create strategic clarity and alignment as we look to increase our growth rate and unlock innovation. They masterfully handled very complex, challenging, and high stakes leaders, decisions, and cultural nuances to help us identify what matters most and move toward one unified direction.
Their practical, straightforward, and client-centric approach was refreshing. I highly recommend them to any executive team looking to get aligned to create even higher performance. They are lights out awesome!
Chief Financial Officer, Partner
At a time of change in our marketplace, LSA Global did an exceptional job helping our executive team create strategic clarity by helping us to define, clarify, and prioritize our corporate vision, mission, values, differentiation, target clients, strategic priorities, success metrics and key roles.
They beautifully navigated a very difficult and fuzzy situation, respectfully cleared out all of the cultural elephants, and shared impactful insights and leadership development theories along the way. They have transformed our business.
President & CEO
You have become our premier change leadership strategic partner. Your expertise in the human side of change is unparalleled and enabled our company to successfully implement our ERP Solution under challenging and ever-changing circumstances.
Thank you for your practical and outcome-oriented approach.
CIO & SVP
LSA helped us to create the strategic clarity and alignment we needed for our team to thrive.
The practical, no-nonsense, and outcome-oriented approach really helped us all get on the same page and set us up to be a high performing leadership team to focus on what matters most.
VP Human Resources
I can’t emphasize enough what a huge shift you helped to create for us as an organization. Thanks again for your change management consulting help and guidance.
The clarity, practicality, focus, and accountability are exactly what we needed to make this strategy and major transformation a success from a hearts and minds perspective.
VP Corporate Strategy
Having tripled in size and recently merged, LSA helped our executive team to increase our level of strategic alignment, to solidify our new direction, and to push our agency forward.
As we look to rapidly scale, the clear, actionable, and critical few strategic moves combined with how we differentiate ourselves to our top accounts and target clients has really set us on a great path to success.
This is exactly what we needed to get to the next level. Thank you LSA!
We consider LSA our true business partner.
From Strategic Facilitation and Planning to Presentation Skills and Management Training, they continue to provide excellent value and extremely high quality solutions that make an impact.
I recommend them to anyone looking for a practical approach to drive true business and people results.
Michelle A. Mitchell
Vice President, Worldwide Human Resources
Having recently completed an acquisition that doubled our size and geographic reach, we needed to redefine our “go forward” plan to address the increasing commoditization of our marketplace.
I was very impressed with the thoughtful and practical way that LSA Global was able to bring our leadership teams together to gain focus, buy-in, and commitment to a compelling strategic plan that we created together.
We recently hired LSA to help us take our client delivery methodology to the next level as we continue to grow and help our clients succeed.
The custom strategy and design session exceeded our expectations. They really understood our business and delivered within tight time frames. They were the best I have seen for this type of complex, visible, and strategic work.
LSA’s ability to get a group of 20+ executives from around the globe on the same page, push their thinking to new heights, and ensure an executable plan was excellent.
I would recommend LSA to anyone looking to take their strategy and strategic execution to the next level.
EVP Client Delivery
LSA has a very unique and powerful methodology regarding learning. Their ability to overcome skepticism, obtain executive support, and create an aligned learning strategy that provides measurable business impact is second to none.
They understand your goals, flex to your needs, and solve problems. They certainly help make my job easier and are a pleasure to work with.
I highly recommend LSA to anyone trying to connect the dots between strategy, skills, knowledge, and results.
Noelle Van Vlierbergen
Human Resources Director
LSA’s action-learning leadership approach has been very beneficial to me, our leadership team, and the entire organization.
The balance of development and results has been excellent.
We have made huge progress, and I was also able to identify 2-3 high potentials while having the extra benefit of people stepping up to carry key strategic projects forward.
The experience was better than anticipated. I could not be more pleased.
President & CEO
Working on our HR Strategy was so eye opening. I feel so much better prepared to be successful as a leader individually and collectively.
Now the entire HR leadership team can drive our growth strategy forward in a way that makes sense.
Director, HR Shared Services
Get key strategy, culture, and talent tools from industry experts that work
Assess how you stack up against leading organizations in areas matter most
Download published articles from experts to stay ahead of the competition
Review proven research-backed approaches to get aligned
Stay up to do date on the latest best practices that drive higher performance
Explore real world results for clients like you striving to create higher performance