ERP Implementation & Change: Pharma

Managing Change During an ERP Implementation at a Global Pharma Company

Client Case Study

Situation
This Fortune 50 Pharmaceutical distribution company embarked on the largest operational initiative in its history when it made the strategic decision to design and implement an ERP platform and business intelligence process worldwide.

Complications
When migrating to an ERP platform, two of the greatest risks are:

  • Inadequate preparation and involvement of key stakeholders who need to sponsor, lead, and make the changes.
  • Failing to make the cultural changes necessary to optimize a new processes and systems.

Approach

  1. Actively Involve Key Stakeholders: Design and lead the stakeholder engagement aspect of change leadership for this three-year project.
  2. Integrate Change and Technology Expertise: Deep partnering with client and technology firm experts to design a comprehensive and integrated approach that ensures successful planning,  implementation, and adoption of the new systems and processes.

Results

  • Successfully designed and and implemented a comprehensive approach to engaging key stakeholders from senior executives through to end users.
  • Created a customized stakeholder change management toolkit to build the necessary leadership capabilities for a smooth implementation to optimize the new ERP environment.
  • People-side of the implementation and technology adoption went smoothly.

Related Information

Having taken on a new executive leadership role, one of my first calls was to LSA Global to help my leadership team to design, implement, and cascade clear strategic plans.  First, LSA helped our leadership team identify the strategy, culture, and talent areas that mattered most to create organizational alignment.

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Vice President, General Manager

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The systemic approach provided us with a great forum to discuss the strengths and opportunities in our organization, and then to quickly get focused on the key actions critical to executing our business and people strategies.

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General Manager, FSM Division

Trimble

We got great value from the executive strategy session.  We would not hesitate to use LSA again with our Executive Leadership Team.

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Chief Marketing & Strategy Officer

Service Source

LSA worked with our Executive Leadership Team to help create strategic clarity and alignment as we look to increase our growth rate and unlock innovation.  They masterfully handled very complex, challenging, and high stakes leaders, decisions, and cultural nuances to help us identify what matters most and move toward one unified direction.

Their practical, straightforward, and client-centric approach was refreshing.  I highly recommend them to any executive team looking to get aligned to create even higher performance.

Patrick Resk
Chief Financial Officer, Partner

Porter Novelli logo LSA Global

You have become our premier change leadership strategic partner. Your expertise in the human side of change is unparalleled and enabled our company to successfully implement our ERP Solution under challenging and ever-changing circumstances.

Thank you for your practical and outcome-oriented approach.

Ted Ramlet
CIO & SVP

McKesson

LSA has a tremendous ability to distil complex, multilayered challenges into meaningful, impactful, and clear strategies and action plans.

The time we invested as a leadership team to get aligned was well spent in gaining laser focus and identifying ways to prioritize what was meaningful individually and as a team. The facilitation and leadership style was direct, firm, and compassionate.

LSA provided the high level thinking and support for our team to co-create in a rapidly scaling business.

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VP, Talent and Inclusion, Diversity, & Equity

LSA helped us to create the strategic clarity and alignment we needed for our team to thrive.

The practical, no-nonsense, and outcome-oriented approach really helped us all get on the same page and set us up to be a high performing leadership team to focus on what matters most.

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VP Human Resources

Samsung

We consider LSA our true business partner.

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Vice President, Worldwide Human Resources

Having recently completed an acquisition that doubled our size and geographic reach, we needed to redefine our “go forward” plan to address the increasing commoditization of our marketplace.

I was very impressed with the thoughtful and practical way that LSA Global was able to bring our leadership teams together to gain focus, buy-in, and commitment to a compelling strategic plan that we created together.

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CEO

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LSA has a very unique and powerful methodology regarding learning. Their ability to overcome skepticism, obtain executive support, and create an aligned learning strategy that provides measurable business impact is second to none.

They understand your goals, flex to your needs, and solve problems. They certainly help make my job easier and are a pleasure to work with.

I highly recommend LSA to anyone trying to connect the dots between strategy, skills, knowledge, and results.

Noelle Van Vlierbergen
Human Resources Director

AKQA

I can’t emphasize enough what a huge shift you helped to create for us as an organization. Thanks again for your change management consulting help and guidance.

The clarity, practicality, focus, and accountability are exactly what we needed to make this strategy and major transformation a success from a hearts and minds perspective.

Cris Alvarez
VP Corporate Strategy

LSA Global Cambridge Investment Research Financial Services Client

Thank you for a great leadership development session today. The facilitator was brilliant.  The team got a lot out of it (as did I).

I believe it will help us create an even higher performance culture by ensuring we have a common understanding of how to create higher performance and work toward clear and common strategic goals.

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Managing Director

AKQA

LSA was very thorough during all phases of our customer service strategy process.  Their time spent with management and our employees went very well.

LSA’s insights were very powerful, and their suggestions for the future were very valuable.

I can’t think of any phase of the process that wasn’t first class.

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CEO & President

ESCI

This was an extremely effective executive strategy session that helped our executive leadership team efficiently navigate through our core strategic objectives. It was exactly what we needed.  The approach was practical and valuable for our specific business and market.

I recommend LSA to anyone looking to push their strategic planning, thinking, and growth to the next level.

Blake Krikorian
CEO

Great job in designing the Mergers and Acquisition strategy session for our global leadership team. The session was excellent.

I gained additional insight on the importance of the role of HR regarding strategy, culture, and people in Mergers and Acquisitions and would recommend LSA to anyone looking to align strategies and cultures.

Gloria Veon
Senior Vice President, Human Resources

Fujitsu

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