ERP Implementation Change Management: Pharma

ERP Implementation Change Management

Managing change during an ERP implementation

Client Case Study

ERP Implementation Change Management that Works

Situation
This Fortune 50 Pharmaceutical distribution company needed  help when it embarked on the largest operational initiative in its history when it made the strategic decision to design and implement an ERP platform and business intelligence process worldwide.

Whether you are upgrading your current ERP or undertaking a new ERP implementation, the strategy, culture, talent, process, and financial stakes are often high. This global company wanted to do everything possible to ensure success.

They new that people’s hearts and minds played a big role in a successful ERP implementation and asked for change management consulting help.

Complications
Gartner estimates that 55% to 75% of all ERP projects fail to meet their objectives.

When migrating to an ERP platform, four of the greatest risks for ERP Implementation Change Management are:

  • Not having full executive commitment behind the business case, urgency, and vision for change.
  • Leading with technology instead of leading with strategies, processes, business requirements, and use cases.
  • Inadequate preparation and active involvement of key stakeholders who need to sponsor, lead, and make the changes.
  • Failing to make the cultural changes necessary to optimize new processes, practices, behaviors, mindsets, and systems.

Approach

  1. Actively Involve Key Stakeholders
    Design and lead the stakeholder engagement aspect of change leadership for this three-year project.
  2. Integrate Change and Technology Expertise
    Partner deeply with client and technology firm experts to design a comprehensive and integrated approach that ensures successful planning,  implementation, and adoption of the new systems, processes, and behaviors in a way that is aligned with the overall strategy and culture.

Results
Unlike the majority of ERP implementations, this project was highly successful from a change management perspective.  The change team:

  • Successfully designed and and implemented a comprehensive change management approach to engaging key stakeholders from senior executives through to end users.
  • Created a customized stakeholder change management toolkit to build the necessary change leadership capabilities for a smooth implementation to optimize the new ERP environment.
  • Smooth and high adoption of the technology and the “people-side” of thh implementation.

Related Information

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Human Resources Director

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Chief Financial Officer, Partner

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As a high growth agency with cutting edge talent, we hired LSA Global to help clarify our strategy and work with our executive leadership team to help implement strategic changes in a way that made sense for our unique culture.

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David Bentley
General Manager

AKQA

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Janet Pagano
Managing Director

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LSA was very thorough during all phases of our customer service strategy process.  Their time spent with management and our employees went very well.

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CEO & President

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Chief Human Resources Officer

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CEO

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We got great value from the executive strategy session.  We would not hesitate to use LSA again with our Executive Leadership Team.

Natalie McCullough
Chief Marketing & Strategy Officer

Service Source

You have become our premier change leadership strategic partner. Your expertise in the human side of change is unparalleled and enabled our company to successfully implement our ERP Solution under challenging and ever-changing circumstances.

Thank you for your practical and outcome-oriented approach.

Ted Ramlet
CIO & SVP

McKesson

LSA helped us to create the strategic clarity and alignment we needed for our team to thrive.

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VP Human Resources

Samsung

The LSA customized Organizational Alignment Survey gave us a comprehensive view of how our employees experience our culture, talent, and strategy.

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Mark Forrest
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