ERP Implementation Change Management: Pharma

ERP Implementation Change Management

Managing change during an ERP implementation

Client Case Study

ERP Implementation Change Management that Works

Situation
This Fortune 50 Pharmaceutical distribution company needed  help when it embarked on the largest operational initiative in its history when it made the strategic decision to design and implement an ERP platform and business intelligence process worldwide.

Whether you are upgrading your current ERP or undertaking a new ERP implementation, the strategy, culture, talent, process, and financial stakes are often high. This global company wanted to do everything possible to ensure success.

They new that people’s hearts and minds played a big role in a successful ERP implementation and asked for change management consulting help.

Complications
Gartner estimates that 55% to 75% of all ERP projects fail to meet their objectives.

When migrating to an ERP platform, four of the greatest risks for ERP Implementation Change Management are:

  • Not having full executive commitment behind the business case, urgency, and vision for change.
  • Leading with technology instead of leading with strategies, processes, business requirements, and use cases.
  • Inadequate preparation and active involvement of key stakeholders who need to sponsor, lead, and make the changes.
  • Failing to make the cultural changes necessary to optimize new processes, practices, behaviors, mindsets, and systems.

Approach

  1. Actively Involve Key Stakeholders
    Design and lead the stakeholder engagement aspect of change leadership for this three-year project.
  2. Integrate Change and Technology Expertise
    Partner deeply with client and technology firm experts to design a comprehensive and integrated approach that ensures successful planning,  implementation, and adoption of the new systems, processes, and behaviors in a way that is aligned with the overall strategy and culture.

Results
Unlike the majority of ERP implementations, this project was highly successful from a change management perspective.  The change team:

  • Successfully designed and and implemented a comprehensive change management approach to engaging key stakeholders from senior executives through to end users.
  • Created a customized stakeholder change management toolkit to build the necessary change leadership capabilities for a smooth implementation to optimize the new ERP environment.
  • Smooth and high adoption of the technology and the “people-side” of thh implementation.

Related Information

Having recently completed an acquisition that doubled our size and geographic reach, we needed to redefine our “go forward” plan to address the increasing commoditization of our marketplace.

I was very impressed with the thoughtful and practical way that LSA Global was able to bring our leadership teams together to gain focus, buy-in, and commitment to a compelling strategic plan that we created together.

Jon Troen
CEO

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Having tripled in size and recently merged, LSA helped our executive team to increase our level of strategic alignment, to solidify our new direction, and to push our agency forward.

As we look to rapidly scale, the clear, actionable, and critical few strategic moves combined with how we differentiate ourselves to our top accounts and target clients has really set us on a great path to success.

This is exactly what we needed to get to the next level. Thank you LSA!

Matt Britton
CEO

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LSA has a very unique and powerful methodology regarding learning. Their ability to overcome skepticism, obtain executive support, and create an aligned learning strategy that provides measurable business impact is second to none.

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Noelle Van Vlierbergen
Human Resources Director

AKQA

LSA has a tremendous ability to distil complex, multilayered challenges into meaningful, impactful, and clear strategies and action plans.

The time we invested as a leadership team to get aligned was well spent in gaining laser focus and identifying ways to prioritize what was meaningful individually and as a team. The facilitation and leadership style was direct, firm, and compassionate.

LSA provided the high level thinking and support for our team to co-create in a rapidly scaling business.

Bindu Garapaty, PsyD
VP, Talent and Inclusion, Diversity, & Equity

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LSA helped us to create the strategic clarity and alignment we needed for our team to thrive.

The practical, no-nonsense, and outcome-oriented approach really helped us all get on the same page and set us up to be a high performing leadership team to focus on what matters most.

Michael Carter
VP Human Resources

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Having taken on a new executive leadership role, one of my first calls was to LSA Global to help my leadership team to design, implement, and cascade clear strategic plans.  First, LSA helped our leadership team identify the strategy, culture, and talent areas that mattered most to create organizational alignment.

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Vice President, General Manager

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Thank you for a great leadership development session today. The facilitator was brilliant.  The team got a lot out of it (as did I).

I believe it will help us create an even higher performance culture by ensuring we have a common understanding of how to create higher performance and work toward clear and common strategic goals.

Simon Jefferson
Managing Director

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We recently hired LSA to help us take our client delivery methodology to the next level as we continue to grow and help our clients succeed.

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Rob Sturgeon
EVP Client Delivery

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This was an extremely effective executive strategy session that helped our executive leadership team efficiently navigate through our core strategic objectives. It was exactly what we needed.  The approach was practical and valuable for our specific business and market.

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Blake Krikorian
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LSA Global really shifted our perspective about strategic clarity and organizational culture.

The 3 C’s approach to workplace culture is very practical and really helps executive teams — even skeptical ones — ensure that your culture is healthy, high performing, and aligned.

Amy Cappellanti-Wolf
Chief Human Resources Officer

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I can’t emphasize enough what a huge shift you helped to create for us as an organization. Thanks again for your change management consulting help and guidance.

The clarity, practicality, focus, and accountability are exactly what we needed to make this strategy and major transformation a success from a hearts and minds perspective.

Cris Alvarez
VP Corporate Strategy

LSA Global Cambridge Investment Research Financial Services Client

We got great value from the executive strategy session.  We would not hesitate to use LSA again with our Executive Leadership Team.

Natalie McCullough
Chief Marketing & Strategy Officer

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The LSA customized Organizational Alignment Survey gave us a comprehensive view of how our employees experience our culture, talent, and strategy.

The systemic approach provided us with a great forum to discuss the strengths and opportunities in our organization, and then to quickly get focused on the key actions critical to executing our business and people strategies.

Mark Forrest
General Manager, FSM Division

Trimble

Great job in designing the Mergers and Acquisition strategy session for our global leadership team. The session was excellent.

I gained additional insight on the importance of the role of HR regarding strategy, culture, and people in Mergers and Acquisitions and would recommend LSA to anyone looking to align strategies and cultures.

Gloria Veon
Senior Vice President, Human Resources

Fujitsu

LSA worked with our Executive Leadership Team to help create strategic clarity and alignment as we look to increase our growth rate and unlock innovation.  They masterfully handled very complex, challenging, and high stakes leaders, decisions, and cultural nuances to help us identify what matters most and move toward one unified direction.

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Patrick Resk
Chief Financial Officer, Partner

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