Employee Engagement after a Merger Case Study Telecom

Employee Engagement After a Merger Case Study

Situation

Following a four company merger, executives in a leading international telecommunications company needed information to help them bring lagging sales productivity up to plan.

Complication

The merger left employees feeling misaligned, confused, afraid, and unmotivated.

Approach

An employee opinion survey for the global sales organization was implemented to determine employees’ level of commitment and the level of potential turnover risk.

Results

Employee Engagement Survey data showed that the company’s gold account salespeople, those with the highest production and experience, were most at risk of leaving.

Management took immediate and meaningful employee engagement actions to define and execute a communications and retention plan that was successful in preventing the costly turnover of these key individuals.
90% retention of A Players

Employee engagement after a merger can be a challenge. Assess where you stand, create a plan to retain top talent, and take meaningful actions to engage and retain your top talent when two companies merge.