Developing HIPOs: Medical Device

Developing High Potential Leaders at a Medical Device Company

Client Case Study

Situation

Thoratec Corporation, engaged in the research, development, manufacturing and marketing of medical devices for circulatory support and vascular graft applications, wanted to create a blended Management Curriculum for the top 75 managers across the U.S. that supports the current Performance Management Process and is focused on 3 key competencies to drive increased productivity:

  • Motivating, Empowering and Coaching
  • Team-building
  • Interpersonal Savvy

 

Complications

  • New: The company had never designed or implemented a comprehensive learning solution
  • Bandwidth: Managers had little to no time for training and development

Approach

  1. Needs Assessment
    • Identified and assessed the e-learning recommendations to align with tailored Instructor Led training.
    • Interviewed key stakeholders to understand Thoratec’s Performance Management systems, background of the designated competencies, business climate, and people issues which should be addressed by the training.
  2. Program Design and Customization
    • Based upon e-learning assessment and additional interviews, course elements (role-play examples, learning activities, case studies) were adjusted as necessary to accomplish a consistent message between e-learning materials and instructor led components.
  3. Program Delivery
    • Successfully delivered using senior level facilitators with experience with other Pharmaceutical manufacturers such as Abbott Labs, Wyeth, Baxter, Geneva and Incyte Pharmaceuticals.
  4. Follow-up
    • On-site coaching and e-coaching follow-up for specific individuals designated by the company.

Results

  • 98.2% client satisfaction
  • 178% knowledge gain

Related Information

In my years working with LSA, it seems like I’ve had proven and thoughtful experts at my fingertips to help me identify and deliver the right solutions to satisfy our unique needs.

The entire LSA team has become a trusted friend of Actel — ensuring we provide state-of-the-art coaching, leadership development, and management training programs to meet our complex and ever-changing business and people needs.

Linda Mitchell
Training Manager

We turned to LSA to help us custom design and deliver a action leadership and management development curriculum to help drive performance across the company.

They have done an excellent job diagnosing the business situation, designing an approach that fits our unique culture, and delivering first class solutions.  Thank you!

Sally Buchannan
VP Human Resources

I continue to be impressed by the depth and breadth of LSA’s expertise in leadership development, and management development.

What a smart and client-centric group of great people who really know how to help leaders attract, engage, develop and retain top talent in a practical and results-driven manner.

Thank you LSA!

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Director, HR Business Partner

LSA’s approach and ability to bring the right leadership and management expertise and approach to eBay has been a great asset.

They really focus on helping us succeed in any way they can and definitely lifted up our leadership and management development capabilities.

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Learning & Development

ebay

We reviewed the top Leadership Development offerings and selected LSA’s 12-month Leadership Program based upon the value and systemic approach.

The feedback on the program, approach, and results was phenomenal. While other programs may be better known, the other options were more theoretical and did not compare in terms of LSA’s practicality, quality, and results.

We could not be happier.

Stacey Porter
Senior Manager Learning and Development

Roche

For our go to training outsourcing partner, LSA provides exactly what we want and need – which is not an easy task.

As always, they design and deliver outstanding leadership development results and high quality management training programs that totally align with our unique business and talent strategies!

Elizabeth Siebert
Director, Organizational Excellence & Development

Intuit

LSA helped us design and deliver blended leadership solutions for our key leaders to help drive our growth plans in a way that aligned with our unique culture and values.

LSA understood our business, had deep expertise in the content areas, customized the leadership development programs to fit our specific needs, and delivered great results in alignment with our strategic priorities, culture, and performance management systems.

I highly recommend them to anyone looking to take their leaders and the performance of their teams to the next level.

Beth A. Taylor
Vice President of Human Resources

Thoratec

What a refreshing change from the half-baked psycho-babble you normally get from training and consulting organizations. LSA gives you the practical and results-oriented assistance you need to define and reach your goals.

Their leadership, management, and sales expertise has been invaluable.  They think strategically and provide a results driven plan – not just a temporary fix.

They are great to work with, and even more importantly, they “get it!”

David Fiano
Director of Merchandising

Thank you to LSA Global for their partnership and support in helping us to design and roll-out highly needed and valuable leadership and management development programs that fit our unique situation.

I personally have partnered with LSA Global at four of my previous companies. It continues to be a delight.

We look forward to partnering with them for a long time to develop our managers and leaders.

Suzanne Kinner
VP Human Resources

Blackhawk Network

LSA worked with our Executive Leadership Team to help create strategic clarity and alignment as we look to increase our growth rate and unlock innovation.  They masterfully handled very complex, challenging, and high stakes leaders, decisions, and cultural nuances to help us identify what matters most and move toward one unified direction.

Their practical, straightforward, and client-centric approach was refreshing.  I highly recommend them to any executive team looking to get aligned to create even higher performance.

Patrick Resk
Chief Financial Officer, Partner

Porter Novelli logo LSA Global

The customized leadership styles and coaching program was the best training that I have ever attended. The facilitators were phenomenal. They have a wealth of experience and knowledge coupled with compassionate and caring styles. I’d highly recommend this leadership training program to any manager, director, or executive looking for a life changing leadership program.

Shoaleh Ghaffari
Director, HR

Cutera

We partnered with LSA Global to help us invest in our people. LSA custom designed an impactful management curriculum to help upskill our key managers and leaders.

We consider LSA to be our trusted learning and development partner and a valued extension of our team as we rapidly scale.  Thank you LSA!

Lisa Bruun
SVP Human Resources

Ellie Mae

I’ve been associated with LSA for the last 8 years and have found them to be extremely professional and client-focused.

I’ve participated in a number of solutions ranging from Performance Management to Leadership Training.  I’ve found the quality to be superior.

They are always well prepared and have definitely done a considerable amount of pre-work in order to customize to our unique culture and goals.

Duane Schroeder
Human Resource Manager

LSA has been a tremendous asset at my current company and my past company.

As an HR leader, I am always looking for ways to find external resources that can provide impactful leadership and management development expertise. LSA consistently does that for me.

The tools and practices are crisp, business relevant, and easy to apply on the job.

Ken Boehm
VP of Human Resources

We have had a very beneficial partnership with LSA. Their recent Leadership Development Program helped us to identify, develop, and retain top leaders. It was instrumental in helping take our company and our key people to the next level. I would recommend them to anyone looking to truly develop and retain top talent.

Steve Janowsky
Vice President of Operations

Proxicom

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