Developing HIPOs: Medical Device

Developing High Potential Leaders at a Medical Device Company

Client Case Study

Situation

Thoratec Corporation, engaged in the research, development, manufacturing and marketing of medical devices for circulatory support and vascular graft applications, wanted to create a blended Management Curriculum for the top 75 managers across the U.S. that supports the current Performance Management Process and is focused on 3 key competencies to drive increased productivity:

  • Motivating, Empowering and Coaching
  • Team-building
  • Interpersonal Savvy

 

Complications

  • New: The company had never designed or implemented a comprehensive learning solution
  • Bandwidth: Managers had little to no time for training and development

Approach

  1. Needs Assessment
    • Identified and assessed the e-learning recommendations to align with tailored Instructor Led training.
    • Interviewed key stakeholders to understand Thoratec’s Performance Management systems, background of the designated competencies, business climate, and people issues which should be addressed by the training.
  2. Program Design and Customization
    • Based upon e-learning assessment and additional interviews, course elements (role-play examples, learning activities, case studies) were adjusted as necessary to accomplish a consistent message between e-learning materials and instructor led components.
  3. Program Delivery
    • Successfully delivered using senior level facilitators with experience with other Pharmaceutical manufacturers such as Abbott Labs, Wyeth, Baxter, Geneva and Incyte Pharmaceuticals.
  4. Follow-up
    • On-site coaching and e-coaching follow-up for specific individuals designated by the company.

Results

  • 98.2% client satisfaction
  • 178% knowledge gain

Related Information

LSA has been a tremendous asset at my current company and my past company.

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VP of Human Resources

LSA is an excellent sales and leadership outsource partner! They listen to our needs, are responsive, and work at a pace that keeps up with our rapid speed.

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Wendy Chinn
Sr. Director, Global Sales Enablement

I’ve been associated with LSA for the last 8 years and have found them to be extremely professional and client-focused.

I’ve participated in a number of solutions ranging from Performance Management to Leadership Training.  I’ve found the quality to be superior.

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Human Resource Manager

LSA’s approach has certainly brought value to Knight Ridder Digital. They were laser focused on our goal and determined to meet all of our Leadership development program needs. Their flexibility and commitment were keys in making our program successful.

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Director of Marketing

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Director of Merchandising

Great job in designing the Mergers and Acquisition strategy session for our global leadership team. The session was excellent.

I gained additional insight on the importance of the role of HR regarding strategy, culture, and people in Mergers and Acquisitions and would recommend LSA to anyone looking to align strategies and cultures.

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Senior Vice President, Human Resources

Fujitsu

At a time of change in our marketplace, LSA Global did an exceptional job helping our executive team create strategic clarity by helping us to define, clarify, and prioritize our corporate vision, mission, values, differentiation, target clients, strategic priorities, success metrics and key roles.

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President & CEO

Servicon-logo

Our relationship with LSA is extremely valuable.

We worked closely with LSA to customize critical Management Training Programs to meet our unique business needs.

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Vice President of Human Resources

I continue to be impressed by the depth and breadth of LSA’s expertise in leadership development, and management development.

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Director, HR Business Partner

LSA’s approach and ability to bring the right leadership and management expertise and approach to eBay has been a great asset.

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Mike Normant
Learning & Development

ebay

I continue to be impressed by the level of leadership development training and management expertise and quality of advice and facilitation that LSA has to offer.

What a smart and client-centric group of great people who really know how to help assess and develop high performing leaders.

Tracy Esposito
Director

zynga LSA Global gaming client

As a high growth agency with cutting edge talent, we hired LSA Global to help clarify our strategy and work with our executive leadership team to help implement strategic changes in a way that made sense for our unique culture.

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General Manager

AKQA

We turned to LSA to help us custom design and deliver a action leadership and management development curriculum to help drive performance across the company.

They have done an excellent job diagnosing the business situation, designing an approach that fits our unique culture, and delivering first class solutions.  Thank you!

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VP Human Resources

In my years working with LSA, it seems like I’ve had proven and thoughtful experts at my fingertips to help me identify and deliver the right solutions to satisfy our unique needs.

The entire LSA team has become a trusted friend of Actel — ensuring we provide state-of-the-art coaching, leadership development, and management training programs to meet our complex and ever-changing business and people needs.

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Training Manager

Over the years, both at 3Com and now at Redback, I’ve found LSA Global to be a valuable partner. The recent management programs that they delivered for Redback’s executive and management teams was the right solution, of the highest of quality, and customized to fit our unique business and culture. I would highly recommend LSA to any company looking for top quality solutions.

Gina Fulton
Vice President of Human Resources

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