Overcoming the Challenge of Changing Employee Behavior

graphic of a steep upward curve showing the challenge of Changing Employee Behavior

Changing Employee Behavior and Breaking Old Habits Are Hard
Changing employee behavior—or more simply put, exchanging one habit for another—is fraught with difficulties.  Anyone who has tried to keep a New Year’s resolution beyond January knows that it is an uphill battle.  Even when we know that the change (i.e. eating healthier, keeping a journal, maintaining an exercise regime, achieving a better work/life balance) will be in our best interest, we too quickly fall back into old patterns and less wholesome habits.

One Explanation
New research reports that our brains prefer the old routines; they are hard-wired that way because it takes much less energy.  If a behavior has worked for us in the past, our brains suggest we do it the same way next time…and thus a habit is born.

Let’s say, for instance, you want to increase your exercise program.    But that means you have to get up earlier or trade time at home for time at the gym.  This often takes more energy than your brain is willing to expend.  It’s far easier to stay with your current program and not push yourself.

Can Tools Help When Changing Employee Behavior?
There are a whole slew of products and programs designed to help support behavior change. When it comes to changing employee behavior, we believe that they alone cannot do the job.

Fitbit
Take the Fitbit for example.  It was touted as the answer to exercising more consistently and effectively…improving fitness and boosting weight loss.  However, studies say that such activity trackers offer minimal support and little to no advantage over standard weight-loss approaches.  For a while, you may take more steps, but there is virtually no lasting improvement to your weight or your overall health.

A More Comprehensive Approach Is Needed for Changing Employee Behavior
To change employee behavior for real, a more comprehensive habit change is needed.  You have to be able to follow change management best practices:

  • Change one goal for another that is more meaningful and more rewarding
  • Apply some discipline
  • Keep focused on the end result
  • Be clear what benefit you will get out of the change
  • Have consistent feedback and support from those around you
  • Handle and learn from some slip ups
  • Celebrate small and regular progress

Habits in the Workplace
Changing employee behavior in the workplace is similarly challenging to changing personal habits.  Employees, their coworkers and their boss all have to be convinced that the goal is worth the extra effort changing of behavior.  It helps to:

  • Write down the goal
  • Articulate the specific steps to achieve the goal
  • Ask for help from coworkers
  • Cut yourself some slack if you slip once or twice
  • Delight in each step in the right direction

The Bottom Line
Bad habits can be broken and new behaviors can supplant old ways of doing things.  Define your new goal, be ready to fight your brain when it directs you back to the old routine, and regularly reinforce the value of new habits and behaviors.

To learn more about changing employee behaviors, download The Must Have 7 Principles of Effective Training

Share:
Facebook Twitter Google+ Email LinkedIn

Comments are closed.

In the Next Generation Management Development courses, I was trained with skills and tools that have made me and my team more productive, motivated, and successful at communicating with other departments.

 

Kevin Ashman
Firmware Engineering Supervisor

We engaged LSA to design and deliver a 6-month custom executive coaching program for a group of our key leaders. The focus of the program was to help a core group of senior leaders to leverage previous investments in management training, to ensure the engagement and retention of key employees, and to push critical strategic initiatives forward. Even with the high expectations of our senior people, LSA has completely exceeded our expectations. I would recommend them to anyone looking to create and implement a custom coaching methodology using proven tools to drive true change.

Ivan Fukumoto
Senior HR Manager - Staffing, Training, & Development

LSA custom designed a Management Development program that is absolutely “on target” for our technical managers. Their facilitator has done a superb job delivering the material in a way that is fast paced, highly interactive, and fun. She presents practical solutions to the people situations that our managers face every day. I regard LSA as an excellent partner that understands our business needs and a virtual member of our HR department.

Judith Onton
Vice President Human Resources

LSA’s Employee Engagement Consulting and Survey work has provided critical visibility into: how well our people are holding up under the general economic environment, as well as, the specific challenges that face biotechnology companies in their efforts to discover and develop new medicines; their level of alignment and commitment to XOMA’s Vision and mission critical strategies; how leadership practices and management systems support an environment that engender commitment, and the specific actions that our leaders can take to improve on areas that are important to our people. I highly recommend LSA’s employee engagement solutions.

Chris Wells
Vice President, HR and IT

I have worked with other training companies and found it to be more of a seller/buyer relationship than one of matching the right expertise to our business issues. That’s what LSA does – ask the hard questions, listen, and understand our business needs. We receive the benefit of their expertise from assistance with personal development plans to enhancing team performance, to looking at enterprise-wide challenges. It’s all about helping our business succeed as we grow. Right now, LSA is providing great ideas, a fresh approach, and valuable guidance as we develop our management team and accelerate our client relationship management results.

Kristin Westland-Kaune
Director, Team Development

I have worked with LSA Global at previous companies and welcomed the opportunity to bring them in to support my new organization. We worked closely with LSA to design a solution for our Client Partner Teams and Management Training on both coasts. LSA designed a customized solution for our business and organizational culture. LSA is a quality organization, one that I’d recommend to any company looking for a first class training and consulting partner that makes an impact.

Laurie Torres
Chief People Officer

LSA’s consultant designed and delivered a half-day team building solution for our recent conference. It included careful customization to integrate the design with our new mission and values. Everyone had fun and identified key issues with our teamwork. Altogether a great program!

Bob Ward
Director of HR

LSA has become the gold standard in team building and management training at Genomic Health! I have a hard time finding facilitators that come close to their level of customization, expertise and experience.

Emily Couey
Director of Human Resources

SeaTel has found our partnership with LSA Global to be very valuable and beneficial. We turned to LSA to customize a supervisory/leadership solution to meet our needs. LSA delivered a customized top quality solution. I’d recommend LSA Global to any company looking for a best-in-class training and consulting partner.

Kortney Riddle
HR Manager

I highly recommend LSA Global to anyone who is looking to improve individual or organizational effectiveness through their top quality programs and broad range of expertise.

Greg Pappas
VP of Human Resources

LSA’s approach and ability to bring the best resources to eBay has been a great asset. They really focus on helping us succeed in any way they can and are very flexible in meeting our management and talent needs.

Mike Normant
Learning & Development

ebay

LSA provided top notch solutions right when and how we needed them. They exceeded my expectations from a speed, quality, and cost standpoint. I recommend them to anyone looking for a true business partner in the Learning and Development arena. The breadth and depth of their expertise has helped us hit tight deadlines across multiple projects.

Fortune 500 Financial Services Company
Director of Infrastructure & Technology

LSA Global’s consultant brought a fresh perspective to our behavioral based interviewing strategy for two key executive positions we needed to fill, and their consultant helped us develop questions that produced a much deeper understanding of candidates’ capabilities. I am confident that the two new executives joining our organization have the right skills to add significant value. Throughout the process LSA was also very responsive in dealing with short lead time requests.

Because of the unique nature of our business, Excel is a core application in our accounting organization. After three attempts to find an Excel consultant who is capable of helping our finance team integrate advanced applications into our work processes we found LSA and Alex. He was not only a “Real” Excel expert but was masterful in helping us identify where to use Excel applications in our processes to increase our group’s efficiency.

SPO Partners & Co
Kim Silva, CFO

We consider LSA Global our outsourced learning and development partner. We worked closely with LSA to customize a management development program to meet our growing business needs. I would highly recommend LSA to any company wanting to deliver quality learning solutions.

Terri Wright-Scheer
Vice President Human Resources

LSA’s customized Effective Presentation Skills program has helped me elevate my presentation skills to the next level. I now have a much greater self-awareness of my presentation skills and can leverage off of my strengths while working to improve upon other areas. I would definitely recommend this solution to anyone for whom business presentations are an integral part of their job.

Jim Elliott
Senior Marketing Manager

Samsung

Evaluate your Performance

Toolkits

Toolkits

Download key published insights and tools from industry experts highlighting best practices in the areas of talent, strategy and culture.

More

Health Checks

Health Checks

Want to know how you stack up against leading organizations?  Receive a complimentary benchmarking analysis courtesy of an LSA Expert.

More

Whitepapers

Whitepapers

Get up to speed on timely solutions critical to your business. Published by LSA Experts based upon client feedback and key industry trends.

More

Methodology

Methodologies

First we identify the key metrics you want to improve. Then we assemble a dedicated team of elite experts who have successfully solved similar problems with similar clients.

More

Blogs

Stay up to do date with the latest information on how we help high growth companies align their culture and talent with strategy.

More

Case Studies

Client Case Studies

Real world consulting and training approaches from LSA projects, providing insights on how your company can outperform the competition.

More