Overcoming the Challenge of Changing Employee Behavior

graphic of a steep upward curve showing the challenge of Changing Employee Behavior

Changing Employee Behavior and Breaking Old Habits Are Hard
Changing employee behavior—or more simply put, exchanging one habit for another—is fraught with difficulties.  Anyone who has tried to keep a New Year’s resolution beyond January knows that it is an uphill battle.  Even when we know that the change (i.e. eating healthier, keeping a journal, maintaining an exercise regime, achieving a better work/life balance) will be in our best interest, we too quickly fall back into old patterns and less wholesome habits.

One Explanation
New research reports that our brains prefer the old routines; they are hard-wired that way because it takes much less energy.  If a behavior has worked for us in the past, our brains suggest we do it the same way next time…and thus a habit is born.

Let’s say, for instance, you want to increase your exercise program.    But that means you have to get up earlier or trade time at home for time at the gym.  This often takes more energy than your brain is willing to expend.  It’s far easier to stay with your current program and not push yourself.

Can Tools Help When Changing Employee Behavior?
There are a whole slew of products and programs designed to help support behavior change. When it comes to changing employee behavior, we believe that they alone cannot do the job.

Fitbit
Take the Fitbit for example.  It was touted as the answer to exercising more consistently and effectively…improving fitness and boosting weight loss.  However, studies say that such activity trackers offer minimal support and little to no advantage over standard weight-loss approaches.  For a while, you may take more steps, but there is virtually no lasting improvement to your weight or your overall health.

A More Comprehensive Approach Is Needed for Changing Employee Behavior
To change employee behavior for real, a more comprehensive habit change is needed.  You have to be able to follow change management best practices:

  • Change one goal for another that is more meaningful and more rewarding
  • Apply some discipline
  • Keep focused on the end result
  • Be clear what benefit you will get out of the change
  • Have consistent feedback and support from those around you
  • Handle and learn from some slip ups
  • Celebrate small and regular progress

Habits in the Workplace
Changing employee behavior in the workplace is similarly challenging to changing personal habits.  Employees, their coworkers and their boss all have to be convinced that the goal is worth the extra effort changing of behavior.  It helps to:

  • Write down the goal
  • Articulate the specific steps to achieve the goal
  • Ask for help from coworkers
  • Cut yourself some slack if you slip once or twice
  • Delight in each step in the right direction

The Bottom Line
Bad habits can be broken and new behaviors can supplant old ways of doing things.  Define your new goal, be ready to fight your brain when it directs you back to the old routine, and regularly reinforce the value of new habits and behaviors.

To learn more about changing employee behaviors, download The Must Have 7 Principles of Effective Training

Share:
Facebook Twitter Google+ Email LinkedIn

Comments are closed.

LSA’s approach and ability to bring the best resources to eBay has been a great asset. They really focus on helping us succeed in any way they can and are very flexible in meeting our management and talent needs.

Mike Normant
Learning & Development

ebay

Hyperion has a commitment to lifelong learning. LSA helps us provide the right business sales training, management training programs, and leadership development programs at the right time to meet the needs of both individuals and departments. I especially appreciate their ability to listen to my needs and recommend the appropriate facilitators, solutions and content.

Sarah Parks
Senior Project Manager

Hyperion

The refreshing thing about LSA is that they focus on understanding our business situation and helping me succeed instead of selling a product. With over 150 experts, they are an invaluable resource that helps me deliver higher quality results faster. I recommend them to anyone looking to improve the performance of their workforce.

Stacie Rodgers
VP of Human Resources

Cutera

We consider LSA Global our outsourced learning and development partner. We worked closely with LSA to customize a management development program to meet our growing business needs. I would highly recommend LSA to any company wanting to deliver quality learning solutions.

Terri Wright-Scheer
Vice President Human Resources

I had been working with LSA for many years with my prior company. Currently, I’m with a company who hadn’t done much basic management skills training. After identifying and presenting a program recently, our managers are excited and talking in the halls about the great experience. LSA saves us time in delivering the right training for our needs.

Phyllis Moracco
HR Director

I continue to be impressed by the level of leadership development and management expertise and quality of advice and facilitation that LSA has to offer. What a smart and client-centric group of great people who really know how to help leaders attract, engage, develop and retain top talent.

Tracy Esposito
Director, HR Business Partner

LSA helped to meet the needs of my teams within a very narrow timeframe. My team walked away with highly useful management tools and practices. LSA saved us time in delivering the right solution for our specific needs.

Sandeep Kumar
Director, Software Engineering, EPG

The LSA Global team was very receptive and flexible to our needs every step of the way. Their staff and facilitator demonstrated attention to detail, responsiveness, and professional courtesy. The participants were thrilled with the outcome and rated the communication skills workshop and the facilitator as ‘Excellent’. I’d highly recommend working with the LSA Global team to meet your professional development needs.

John Mastrorilli
FRDP Leader

Intuit

We partnered with LSA to pilot a customized behavioral interviewing program to help ensure that we continue to hire the best and brightest as we continue to rapidly scale. LSA’s ability to understand our business and our unique culture combined with their desire to ensure that the best practices framework truly fits our performance environment and is highly adopted by our people is a real blessing. Most other firms want to just ‘give you training.’ Not LSA, they are focused on helping me hit our hiring forecasts and attract A players.

Jennifer Remling
Director of Global Recruiting

AKQA

PalmSource has found our relationship with LSA extremely beneficial. We worked closely with LSA to customize the right Management Training Program solution to meet our unique business needs. LSA is a quality organization, one that I’d recommend to any company looking for a first class training and consulting partner.

Ken Boehm
Vice President of Human Resources

Understanding and conforming to legal compliance was very important to our company. We turned to LSA Global to provide a quality and cost effective way to ensure that we were AB 1825 compliant. Their interactive eLearning program was top-notch. It allowed our managers to learn at their own pace, and on their own time. The program was tailored to include our logo and our internal harassment policies. It was interactive and met all federal and state legal requirements. I would highly recommend LSA Global to any company looking for an efficient and effective and top quality way to train their managers to be in compliance.

Kelly Warren, SPHR
Director, HR & Compliance

“We turned to LSA to help us custom design and deliver a leadership and management development curriculum to help drive performance. They have done an excellent job diagnosing the business situation, designing an approach that fits our culture, and delivering a first class solution.”

Sally Buchannan
VP Human Resources

LSA helped change our entire culture around meetings, making them more effective and efficient, thus enabling us to concentrate on driving more business.

Terry Wassman
VP of Human Resources

LSA’s consultant designed and delivered a half-day team building solution for our recent conference. It included careful customization to integrate the design with our new mission and values. Everyone had fun and identified key issues with our teamwork. Altogether a great program!

Bob Ward
Director of HR

I’ve been associated with LSA for the last 8 years and have found them to be an extremely professional, well managed full service training organization. Since working with LSA, I’ve participated in a number of solutions ranging from Performance Management to Assertiveness Training – I’ve found that the quality of the resources is superior. They are well prepared and have definitely done a considerable amount of pre-work in order to customize our culture and business into the total learning experience – making it most beneficial for our employees.

Duane Schroeder
Human Resource Manager

Evaluate your Performance

Toolkits

Toolkits

Download key published insights and tools from industry experts highlighting best practices in the areas of talent, strategy and culture.

More

Health Checks

Health Checks

Want to know how you stack up against leading organizations?  Receive a complimentary benchmarking analysis courtesy of an LSA Expert.

More

Whitepapers

Whitepapers

Get up to speed on timely solutions critical to your business. Published by LSA Experts based upon client feedback and key industry trends.

More

Methodology

Methodologies

First we identify the key metrics you want to improve. Then we assemble a dedicated team of elite experts who have successfully solved similar problems with similar clients.

More

Blogs

Stay up to do date with the latest information on how we help high growth companies align their culture and talent with strategy.

More

Case Studies

Client Case Studies

Real world consulting and training approaches from LSA projects, providing insights on how your company can outperform the competition.

More