How to Infuse Meaning into Organizational Culture

Infuse Meaning into Organizational Culture

Infuse Meaning into Organizational Culture
High performance cultures create motivation by providing compelling reasons for people to stay, to strive to perform and to commit to continuously improve.  Worker-like robots may get the task done, but what do they do when you need more? Organizations that want higher performance need to find a way to infuse meaning into organizational culture.

Smart leaders infuse meaning into organizational culture by deeply engaging their employees and getting them to give it their all for the long haul. Employee engagement is not a new concept but it has become more than just a “nice-to-have;” it has become a critical factor in creating an organization’s competitive advantage.

Greater Commitment Creates Greater Performance
It stands to reason that the greater an employee’s commitment to their job, the higher their performance and the greater their productivity. When you have an engaged workforce across the company, the increase in productivity can be enormous.  In fact, higher employee engagement correlates to nearly 20% greater productivity, more than 10% higher customer satisfaction, and up to 50% less voluntary turnover.

How to Infuse Meaning into Organizational Culture
So what can leaders do to increase engagement and create a culture of high performance? Here is what we have learned over the last two decades designing, delivering and implementing employee engagement surveys:

Employees are consistently motivated to stay and perform when:

1. They Understand Exactly What Is Expected
To deliver what is asked of them, employees need to have a crystal clear understanding of their success metrics and their role. They need to know how what they do contributes to and fits in with team and company goals. There should be clarity and meaning directly attached to their job. That’s what separates those who, robot-like, check time cards and those who attack their job each day with gusto.

For example, I am a volunteer ski patrol in the winter. My role is clear: help ensure skiers are safe and help those who are injured. My success is measure by my ability to use my EMT and ski training to help injured skiers quickly and safely get to advanced care. I love to ski, be outside and help others. Therefore, I am a highly engaged volunteer.

2. They Care For and Are Cared For
The team matters. Being on a team is a two-way street. As a member, you watch out for your colleagues and are willing to lend a hand when needed. The reverse, too, is true. You know that your team members will support you. Engaged employees have a clear picture of what their team must accomplish in order to succeed and they are willing to do what they can to see that the team is successful.

For example, a recent COO was struggling to succeed at one of our high tech clients. His workload and the complexity of what was required increased dramatically. His team was under performing. To turn the corner, we identified the critical few things he and his team needed from the rest of organization to succeed and what, in turn, the organization needed from him. In a short 6-month period, his team’s performance has improved 35%.

3. They Feel Ownership and Pride in What They Do
When employees have some choice in the role that they play, they feel more committed to their job. Savvy leaders understand this. They know and take advantage of the strengths of their individual team members by, whenever possible, giving workers choices around what they do and how they do it in a way that aligns with their organizational culture.

That provides employees with a sense of ownership and empowerment. As for pride, the more they feel that what they do makes a difference — in the world at large, for the customer, for the team, and for themselves — the greater their sense of achievement.

The Bottom Line
To infuse meaning into organizational culture ensure employees understand exactly what is expected of them, feel cared for and feel ownership and pride in what they do.  Then make sure that you consistently reward the behaviors and results that you seek while simultaneously ensuring fair consequences for sub-standard behaviors and performance.

To learn more about how to infuse meaning into organizational culture, download The 3 C’s of a High Performance Culture

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The LSA Global team was very receptive and flexible to our needs every step of the way. Their staff and facilitator demonstrated attention to detail, responsiveness, and professional courtesy. The participants were thrilled with the outcome and rated the communication skills workshop and the facilitator as ‘Excellent’. I’d highly recommend working with the LSA Global team to meet your professional development needs.

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Intuit

What a personal and professional pleasure it has been to Partner with LSA. They are truly a strategic partner with Wyse. For more than 5 years, LSA has been engaged in delivering various training and development solutions for Wyse, from custom on-site programs targeting specific core competencies, to working individually with clients to build job skills, and offering invaluable services to me and my team as we continue to build our learning programs. LSA’s representatives do more than sell a product, they offer a full service solution: they understand our business, our strategic initiatives, and the needs of our customers.

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We partnered with LSA Global to help us invest in our people in the areas of performance coaching, diversity, and inclusion. They focused on helping us succeed and were very flexible in meeting our specific needs. LSA Global exceeded my expectations from a speed, quality, and value standpoint. I would recommend LSA Global to anyone looking for a true business partner.

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LSA exceeded all my expectations. We interviewed 7 potential training and consulting partners and selected LSA due to their expertise, flexibility, and breadth and depth of solutions. We were able to construct a management training course from the modules most appropriate to our needs, and are able to provide additional training from their well developed portfolio of experts. Our managers galvanized as a team throughout the session and are better prepared for the rigors of a competitive market.

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LSA’s approach and ability to bring the best resources to eBay has been a great asset. They really focus on helping us succeed in any way they can and are very flexible in meeting our management and talent needs.

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Learning & Development

ebay

LSA is an instrumental training outsourcing partner in helping us to build management capacity and strategically invest in our people. Their flexibility, depth, and breadth of expertise allows us to deliver top quality solutions that are directly tied to key business plans. Their ability to custom design, deliver, and evaluate our Management Curriculum has been excellent. They are true business partners and a pleasure to work with.

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Hyperion

LSA Global’s consultant brought a fresh perspective to our behavioral based interviewing strategy for two key executive positions we needed to fill, and their consultant helped us develop questions that produced a much deeper understanding of candidates’ capabilities. I am confident that the two new executives joining our organization have the right skills to add significant value. Throughout the process LSA was also very responsive in dealing with short lead time requests.

Because of the unique nature of our business, Excel is a core application in our accounting organization. After three attempts to find an Excel consultant who is capable of helping our finance team integrate advanced applications into our work processes we found LSA and Alex. He was not only a “Real” Excel expert but was masterful in helping us identify where to use Excel applications in our processes to increase our group’s efficiency.

SPO Partners & Co
Kim Silva, CFO

The Next Generation Management Development courses have helped me communicate more effectively with my peers and teammates. By utilizing effective communication techniques such as clarifying and confirming, and asking open ended questions, I have been able to clarify and understand information in situations where I would have otherwise asked limited questions and made false assumptions.

Robert Breckner
Firmware Engineering Manager

Our company engaged LSA to do a specialized “train the trainer” program, and the consultant’s performance outdid our exceptionally high standards for such a program. Very crucial to the success of this program was the work done upfront to discuss our needs and to interview key members of our organization so that the program specifically met our goals. Our facilitators continue to comment on the success of the program. Thanks also for the follow-up.

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I’ve partnered with LSA Global at two companies now, and I consider them a valuable and trusted training and consulting resource. They recommended just the right solution to address our management development needs and have wonderful facilitators that match YuMe’s culture and style of our management team. I would highly recommend LSA Global to any company wanting to deliver quality learning solutions with a valuable learning and development partner.

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Fortune 500 Financial Services Company
Director of Infrastructure & Technology

LSA custom designed a Management Development program that is absolutely “on target” for our technical managers. Their facilitator has done a superb job delivering the material in a way that is fast paced, highly interactive, and fun. She presents practical solutions to the people situations that our managers face every day. I regard LSA as an excellent partner that understands our business needs and a virtual member of our HR department.

Judith Onton
Vice President Human Resources

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