How to Infuse Meaning into Organizational Culture

Infuse Meaning into Organizational Culture

Infuse Meaning into Organizational Culture
High performance cultures create motivation by providing compelling reasons for people to stay, to strive to perform and to commit to continuously improve.  Worker-like robots may get the task done, but what do they do when you need more? Organizations that want higher performance need to find a way to infuse meaning into organizational culture.

Smart leaders infuse meaning into organizational culture by deeply engaging their employees and getting them to give it their all for the long haul. Employee engagement is not a new concept but it has become more than just a “nice-to-have;” it has become a critical factor in creating an organization’s competitive advantage.

Greater Commitment Creates Greater Performance
It stands to reason that the greater an employee’s commitment to their job, the higher their performance and the greater their productivity. When you have an engaged workforce across the company, the increase in productivity can be enormous.  In fact, higher employee engagement correlates to nearly 20% greater productivity, more than 10% higher customer satisfaction, and up to 50% less voluntary turnover.

How to Infuse Meaning into Organizational Culture
So what can leaders do to increase engagement and create a culture of high performance? Here is what we have learned over the last two decades designing, delivering and implementing employee engagement surveys:

Employees are consistently motivated to stay and perform when:

1. They Understand Exactly What Is Expected
To deliver what is asked of them, employees need to have a crystal clear understanding of their success metrics and their role. They need to know how what they do contributes to and fits in with team and company goals. There should be clarity and meaning directly attached to their job. That’s what separates those who, robot-like, check time cards and those who attack their job each day with gusto.

For example, I am a volunteer ski patrol in the winter. My role is clear: help ensure skiers are safe and help those who are injured. My success is measure by my ability to use my EMT and ski training to help injured skiers quickly and safely get to advanced care. I love to ski, be outside and help others. Therefore, I am a highly engaged volunteer.

2. They Care For and Are Cared For
The team matters. Being on a team is a two-way street. As a member, you watch out for your colleagues and are willing to lend a hand when needed. The reverse, too, is true. You know that your team members will support you. Engaged employees have a clear picture of what their team must accomplish in order to succeed and they are willing to do what they can to see that the team is successful.

For example, a recent COO was struggling to succeed at one of our high tech clients. His workload and the complexity of what was required increased dramatically. His team was under performing. To turn the corner, we identified the critical few things he and his team needed from the rest of organization to succeed and what, in turn, the organization needed from him. In a short 6-month period, his team’s performance has improved 35%.

3. They Feel Ownership and Pride in What They Do
When employees have some choice in the role that they play, they feel more committed to their job. Savvy leaders understand this. They know and take advantage of the strengths of their individual team members by, whenever possible, giving workers choices around what they do and how they do it in a way that aligns with their organizational culture.

That provides employees with a sense of ownership and empowerment. As for pride, the more they feel that what they do makes a difference — in the world at large, for the customer, for the team, and for themselves — the greater their sense of achievement.

The Bottom Line
To infuse meaning into organizational culture ensure employees understand exactly what is expected of them, feel cared for and feel ownership and pride in what they do.  Then make sure that you consistently reward the behaviors and results that you seek while simultaneously ensuring fair consequences for sub-standard behaviors and performance.

To learn more about how to infuse meaning into organizational culture, download The 3 C’s of a High Performance Culture

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Our company engaged LSA to do a specialized “train the trainer” program, and the consultant’s performance outdid our exceptionally high standards for such a program. Very crucial to the success of this program was the work done upfront to discuss our needs and to interview key members of our organization so that the program specifically met our goals. Our facilitators continue to comment on the success of the program. Thanks also for the follow-up.

Frank Abbott
Chief Financial Officer

I continue to be impressed by the level of leadership development and management expertise and quality of advice and facilitation that LSA has to offer. What a smart and client-centric group of great people who really know how to help leaders attract, engage, develop and retain top talent.

Tracy Esposito
Director, HR Business Partner

I highly recommend LSA Global to anyone who is looking to improve individual or organizational effectiveness through their top quality programs and broad range of expertise.

Greg Pappas
VP of Human Resources

What a personal and professional pleasure it has been to Partner with LSA. They are truly a strategic partner with Wyse. For more than 5 years, LSA has been engaged in delivering various training and development solutions for Wyse, from custom on-site programs targeting specific core competencies, to working individually with clients to build job skills, and offering invaluable services to me and my team as we continue to build our learning programs. LSA’s representatives do more than sell a product, they offer a full service solution: they understand our business, our strategic initiatives, and the needs of our customers.

Jeff Rangel
Director of HR

Hyperion has a commitment to lifelong learning. LSA helps us provide the right business sales training, management training programs, and leadership development programs at the right time to meet the needs of both individuals and departments. I especially appreciate their ability to listen to my needs and recommend the appropriate facilitators, solutions and content.

Sarah Parks
Senior Project Manager

Hyperion

Avon’s success is dependent on strong relationships among our Customers, Representatives, Associates, and outside resources we hire to help us meet our business objectives. We were very pleased with the results from working with LSA Global to design and facilitate a custom program for our events management team. LSA demonstrated responsiveness, flexibility, and an innovative approach to working with us.

Deanna Rudnitsky
Senior Manager, HR Destiny Sales Region

I had been working with LSA for many years with my prior company. Currently, I’m with a company who hadn’t done much basic management skills training. After identifying and presenting a program recently, our managers are excited and talking in the halls about the great experience. LSA saves us time in delivering the right training for our needs.

Phyllis Moracco
HR Director

We value our relationship with LSA Global. We came to LSA because we wanted to improve overall behavioral based interviewing capabilities of our managers to increase the probability of both hiring top talent and future leaders. LSA designed a highly customized solution for our business and culture. We are currently rolling out this solution to our leaders. I would highly recommend LSA Global as a top quality resource.

Rae Phillips
HR Project Manager - Training & Development, PHR

LSA provided top notch solutions right when and how we needed them. They exceeded my expectations from a speed, quality, and cost standpoint. I recommend them to anyone looking for a true business partner in the Learning and Development arena. The breadth and depth of their expertise has helped us hit tight deadlines across multiple projects.

Fortune 500 Financial Services Company
Director of Infrastructure & Technology

Each program is preceded by an assessment of the participants. The course is then designed to fit the specific parameters and needs of the group. The highly interactive delivery is provided by recognized experts in their fields. On the spot coaching is provided during the program and each participant receives individual follow-up after the course. Courses can be delivered in-person or virtually. Given the nature of Cisco’s business and the way we operate, these remote workshops are a must for anyone who joins our company. Their work is eye opening. Great content and fantastic delivery.

Frank J. Kuypers
Business Development Manager

LSA’s Employee Engagement Consulting and Survey work has provided critical visibility into: how well our people are holding up under the general economic environment, as well as, the specific challenges that face biotechnology companies in their efforts to discover and develop new medicines; their level of alignment and commitment to XOMA’s Vision and mission critical strategies; how leadership practices and management systems support an environment that engender commitment, and the specific actions that our leaders can take to improve on areas that are important to our people. I highly recommend LSA’s employee engagement solutions.

Chris Wells
Vice President, HR and IT

The Managing Virtual Teams program was extremely valuable. Your consultant/ facilitator’s fundamental knowledge of Synopsys as a company provided an incredible base to build upon while tackling the complications of managing and working with globally distributed teams. My team walked away walked away with highly useful practices and tools. It was an excellent use of our time.

Debra Martucci
Vice President, Information Technology

LSA Global’s consultant brought a fresh perspective to our behavioral based interviewing strategy for two key executive positions we needed to fill, and their consultant helped us develop questions that produced a much deeper understanding of candidates’ capabilities. I am confident that the two new executives joining our organization have the right skills to add significant value. Throughout the process LSA was also very responsive in dealing with short lead time requests.

Because of the unique nature of our business, Excel is a core application in our accounting organization. After three attempts to find an Excel consultant who is capable of helping our finance team integrate advanced applications into our work processes we found LSA and Alex. He was not only a “Real” Excel expert but was masterful in helping us identify where to use Excel applications in our processes to increase our group’s efficiency.

SPO Partners & Co
Kim Silva, CFO

In my years working with LSA, it seems like I’ve had a personal consultant at my fingertips to help me identify just the right solution to satisfy our needs. The entire LSA team has become a trusted friend of Actel — assuring we provide state-of-the-art learning to meet our complex, high-tech business and people needs.

Linda Mitchell
Training Manager

LSA has been a tremendous asset to my portfolio, both at my current company and my past company. As an HR leader, I am always looking for ways to find external resources that can provide a solution to our management training needs. LSA does that for me. Their solutions are presented in a much more leadership-oriented manner so as to be crisp, business relevant, and easy to apply right back on the job. I will continue to augment our programs using LSA solutions.

Ken Boehm
VP of Human Resources

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