4 Big Questions to Improve Employee Engagement

Questions to Improve Employee Engagement A giant question mark pinned to the wall

Are There Questions to Improve Employee Engagement?
The short answer is yes.  Based upon decades of research there are four major questions to improve employee engagement.  The answers help identify what your employees care most about that directly correlates to the three top employee engagement drivers:

  • Discretionary effort
  • Intent to stay
  • Company advocacy

Why Employee Engagement Matters to Your People and Your Business
Engaged employees:

  • Work harder
  • Are more productive
  • Stay longer

The degree of employee engagement has a direct impact on your bottom line. How about $550 Billion worth of productivity loss in a year? That’s what the recent Gallup study reported. And that doesn’t even include the cost of replacing those workers who leave.

Two Questioning Methods
Now that we hopefully have your attention, there are two questioning methods you can use to determine if your employees represent the 70% of workers from the same study who are unhappy with their work or the 30% who are engaged at their workplace: an employee engagement survey or a less formal, ongoing dialogue. Your goal is to figure out:

  • What makes employees excited about coming to work?
  • What keeps employees from achieving their work goals?
  • How do employees see themselves growing in the company?

You want to tap into their reactions on both a functional and a social/emotional level.

1.  Employee Engagement Survey
There are easily distributed Employee Engagement Surveys that are designed to gather information anonymously on how employees feel about the company, its leaders and their work. As long as you have employee trust and are committed to making changes as a result of what you learn from the survey, you should get their open and honest ideas for improvement…as well as what bugs them and keeps them from doing their best.

  • Pull together the responses
  • Reflect on what changes should or could be made
  • Adjust your culture to suit their needs.

2.  Ongoing Dialogue
This method of questions to improve employee engagement can be very effective, but it may take a while for employees to trust the process. They need to know there will be no repercussions for negative input. Otherwise the answers to your questions will provide little direction on what needs to be changed.

Four Questions to Improve Employee Engagement
Regardless of the method you choose, here are four questions to improve employee engagement that will help you uncover the policies, rules, and behaviors that either block or enable employees to contribute their best work.

1.  How Readily Available Are The Resources and Information You Need to Do Your Job?
When vital information is kept in silos, projects break down. Employees need to know where they can turn for support, critical data, and a clear definition of both failure and success.

2.  When Did You Last Feel Proud of Your Work?
The answer may reveal why an employee is not contributing as much as when they felt the pride of achievement and encourages the worker to own their own performance. Here is where you can gently probe to learn what may be holding them back.

3.  When Did You Last Feel Valued by the Organization?
This question speaks to a critical employee engagement motivator—recognition for a job well done. You will get a sense of whether or not you are acknowledging workers often enough for their superior work or discretionary effort.

4.  Where Do You Rate Your Performance Vis-à-vis Your Peers?
This question is designed to identify strengths in members of the team so they can build those strengths in others. The goal is to create a collaborative environment where the team works together toward the highest possible performance.

The Bottom Line
Based upon decades of research, four major questions to improve employee engagement help to uncover the changes required to engage and retain your top talent.  The answers help identify what matters most to your employees so you can help increase discretionary effort, the intent to stay and advocacy for the company.

To learn more about questions to improve employee engagement, download our The Top 10 Most Powerful Ways to Boost Employee Engagement – Backed by Research

Comments are closed.

What a refreshing change from the half-baked psycho-babble you normally get from training and consulting organizations. LSA gives you the practical and results-oriented assistance you need to define and reach your goal.  They provide a results driven plan – not just a temporary fix. They are great to work with, and even more importantly, they “get it!”

David Fiano
Vice President Human Resources

SeaTel has found our partnership with LSA Global to be very valuable and beneficial. We turned to LSA to customize a supervisory/leadership solution to meet our needs. LSA delivered a customized top quality solution. I’d recommend LSA Global to any company looking for a best-in-class training and consulting partner.

Kortney Riddle
HR Manager

For our go to training outsourcing partner, LSA provides exactly what we want. As always, they deliver outstanding work!

Elizabeth Siebert
Director, Organizational Excellence & Development

Intuit

I’ve been associated with LSA for the last 8 years and have found them to be an extremely professional, well managed full service training organization. Since working with LSA, I’ve participated in a number of solutions ranging from Performance Management to Assertiveness Training – I’ve found that the quality of the resources is superior. They are well prepared and have definitely done a considerable amount of pre-work in order to customize our culture and business into the total learning experience – making it most beneficial for our employees.

Duane Schroeder
Human Resource Manager

LSA’s consultant designed and delivered a half-day team building solution for our recent conference. It included careful customization to integrate the design with our new mission and values. Everyone had fun and identified key issues with our teamwork. Altogether a great program!

Bob Ward
Director of HR

I highly recommend LSA Global to anyone who is looking to improve individual or organizational effectiveness through their top quality programs and broad range of expertise.

Greg Pappas
VP of Human Resources

The Managing Virtual Teams program was extremely valuable. Your consultant/ facilitator’s fundamental knowledge of Synopsys as a company provided an incredible base to build upon while tackling the complications of managing and working with globally distributed teams. My team walked away walked away with highly useful practices and tools. It was an excellent use of our time.

Debra Martucci
Vice President, Information Technology

We consider LSA Global our outsourced learning and development partner. We worked closely with LSA to customize a management development program to meet our growing business needs. I would highly recommend LSA to any company wanting to deliver quality learning solutions.

Terri Wright-Scheer
Vice President Human Resources

LSA exceeded all my expectations. We interviewed 7 potential training and consulting partners and selected LSA due to their expertise, flexibility, and breadth and depth of solutions. We were able to construct a management training course from the modules most appropriate to our needs, and are able to provide additional training from their well developed portfolio of experts. Our managers galvanized as a team throughout the session and are better prepared for the rigors of a competitive market.

Mitch Mandich
CEO

Edify

We signed up with LSA early on–as their 22nd Member! Since then, our organization’s learning needs have increased and decreased and increased again with the changing times. The beauty of the LSA business model is its flexibility…when we needed to supplement our own internal resources, we used LSA services knowing that we could depend on the outstanding quality of the leadership development and management training programs they provide.

Margie Bunting
HR Manager

In the Next Generation Management Development courses, I was trained with skills and tools that have made me and my team more productive, motivated, and successful at communicating with other departments.

 

Kevin Ashman
Firmware Engineering Supervisor

LSA’s approach and ability to bring the best resources to eBay has been a great asset. They really focus on helping us succeed in any way they can and are very flexible in meeting our management and talent needs.

Mike Normant
Learning & Development

ebay

PalmSource has found our relationship with LSA extremely beneficial. We worked closely with LSA to customize the right Management Training Program solution to meet our unique business needs. LSA is a quality organization, one that I’d recommend to any company looking for a first class training and consulting partner.

Ken Boehm
Vice President of Human Resources

“We turned to LSA to help us custom design and deliver a leadership and management development curriculum to help drive performance. They have done an excellent job diagnosing the business situation, designing an approach that fits our culture, and delivering a first class solution.”

Sally Buchannan
VP Human Resources

I have worked with other training companies and found it to be more of a seller/buyer relationship than one of matching the right expertise to our business issues. That’s what LSA does – ask the hard questions, listen, and understand our business needs. We receive the benefit of their expertise from assistance with personal development plans to enhancing team performance, to looking at enterprise-wide challenges. It’s all about helping our business succeed as we grow. Right now, LSA is providing great ideas, a fresh approach, and valuable guidance as we develop our management team and accelerate our client relationship management results.

Kristin Westland-Kaune
Director, Team Development

Evaluate your Performance

Toolkits

Toolkits

Download key published insights and tools from industry experts highlighting best practices in the areas of talent, strategy and culture.

More

Health Checks

Health Checks

Want to know how you stack up against leading organizations?  Receive a complimentary benchmarking analysis courtesy of an LSA Expert.

More

Whitepapers

Whitepapers

Get up to speed on timely solutions critical to your business. Published by LSA Experts based upon client feedback and key industry trends.

More

Methodology

Methodologies

First we identify the key metrics you want to improve. Then we assemble a dedicated team of elite experts who have successfully solved similar problems with similar clients.

More

Blogs

Stay up to do date with the latest information on how we help high growth companies align their culture and talent with strategy.

More

Case Studies

Client Case Studies

Real world consulting and training approaches from LSA projects, providing insights on how your company can outperform the competition.

More