15 Proven Tips to Improve Survey Response Rates to Over 80%

Graph showing Improve Survey Response Rates

Smart Companies Improve Improve Survey Response Rates
Because employee surveys are only effective when employees respond, smart leaders do what it takes to improve survey response rates. Moreover, you need a high enough Engagement Survey Response Rate in order to collect aggregate, accurate, and actionable data.

What is a Good Survey Response Rate?
Our clients who want to improve survey response rates typically aim for a 95% confidence level of +/- 3%.

It Takes Effort to Improve Survey Response Rates
But getting a high employee engagement survey response rate isn’t always easy—whether your employees are intimidated by the process, don’t believe their individual voices matter, or they’re just plain busy. But that doesn’t mean employers can just sit idly by and hope for the best on their quest for attracting, engaging, developing and retaining top talent.

Fifteen Research-Backed Tips to Improve Survey Response Rates
If you are worried about high survey response rates, you need to do something about it. But what?  By following these research-backed tips our clients have an average employee survey response rate of 84.5 percent.

  1. Create a Survey Team
    Put together a cross-functional “Survey Team” made up from a variety of departments and levels. To create survey advocates, have them give input on survey design, survey questions, the survey communication process.
  2. Make It Part of the Routine
    If the survey is recurring, survey the same time every year so the survey becomes routine for employees, and they expect it.
  3. Protect Confidentiality
    Communicate the importance of confidentiality and stand behind it at all costs.  It is surprising how many leaders want to hunt down individuals for their negative feedback.
  4. Share a Survey FAQ
    Distribute an FAQ document to all employees. Download a sample Employee Engagement FAQ sheet here.
  5. Have the CEO Announce It
    Send an announcement from CEO before survey launches.
  6. Hold Manager Webinars
    Hold frequent manager webinars to provide them with a road map of the process, get their feedback and ask for their assistance.
  7. Hold an All Hands Meeting
    Hold a company-wide meeting for all employees to better understand the purpose, the expected outcomes, the rational behind the survey, confidentiality, survey process, and what you will be doing after the survey. Allow for Q&A time.
  8. Be Transparent
    Share response rate (and response rate goal) with all regional/division leaders, team leaders, and employees during the survey through intranet or emails. Give your leaders online, real-time access to their team’s response rate.
  9. Set Up Survey Completion Meetings
    Encourage managers to have their teams schedule 15 minutes on their calendar to complete the survey.  A simple and very effective approach to increase survey response rates.
  10. Make it Fun
    Hold a friendly competition between divisions/departments or reward the departments who reach 100 percent response rate by a certain date.
  11. Focus On the Benefits
    Explain what you will do with the data once the survey is complete and how it will help to better attract, developengage, and retain top talent.
  12. Be Grateful
    Be appreciative and thank employees for taking the survey after the survey closes.
  13. Be Action Oriented
    Hold action-planning sessions with employees.
  14. Create Accountability
    Use the survey results as a KPI and make the metrics visible to all employees to increase exposure and accountability.
  15. Get Aligned
    Throughout the year, link new company initiatives directly to the survey feedback.

The Bottom Line
It is important to improve survey response rates.  High survey response rates are essential to collecting accurate and actionable employee feedback. Ensure you use a confidential survey platform and real-time response rate report to help increase employee participation on your next survey.

To learn more about how to improve survey response rates and increasing employee engagement, download The Top 10 Most Powerful Ways to Boost Employee Engagement

Share:
Facebook Twitter Google+ Email LinkedIn

Comments are closed.

LSA Global’s consultant brought a fresh perspective to our behavioral based interviewing strategy for two key executive positions we needed to fill, and their consultant helped us develop questions that produced a much deeper understanding of candidates’ capabilities. I am confident that the two new executives joining our organization have the right skills to add significant value. Throughout the process LSA was also very responsive in dealing with short lead time requests.

Because of the unique nature of our business, Excel is a core application in our accounting organization. After three attempts to find an Excel consultant who is capable of helping our finance team integrate advanced applications into our work processes we found LSA and Alex. He was not only a “Real” Excel expert but was masterful in helping us identify where to use Excel applications in our processes to increase our group’s efficiency.

SPO Partners & Co
Kim Silva, CFO

We have worked with LSA Global for our learning and development needs and have always had great success. They helped us recently with customized Management Workshops that we held for the second time. It was fantastic, and I would highly recommend LSA to anyone that is attempting to get immediate and impactful improvements.

Mary Johnston
HR Manager, BU Radiology Informatics

Here’s a token of my appreciation for ALL your efforts. I’m offering my most sincere appreciation, and it extends to all the folks who made our customized management development programs possible.

Susan Anderson
Workforce Planning Bureau

Our company engaged LSA to do a specialized “train the trainer” program, and the consultant’s performance outdid our exceptionally high standards for such a program. Very crucial to the success of this program was the work done upfront to discuss our needs and to interview key members of our organization so that the program specifically met our goals. Our facilitators continue to comment on the success of the program. Thanks also for the follow-up.

Frank Abbott
Chief Financial Officer

SeaTel has found our partnership with LSA Global to be very valuable and beneficial. We turned to LSA to customize a supervisory/leadership solution to meet our needs. LSA delivered a customized top quality solution. I’d recommend LSA Global to any company looking for a best-in-class training and consulting partner.

Kortney Riddle
HR Manager

I’ve partnered with LSA Global at two companies now, and I consider them a valuable and trusted training and consulting resource. They recommended just the right solution to address our management development needs and have wonderful facilitators that match YuMe’s culture and style of our management team. I would highly recommend LSA Global to any company wanting to deliver quality learning solutions with a valuable learning and development partner.

Maya Paul
HR Director

The refreshing thing about LSA is that they focus on understanding our business situation and helping me succeed instead of selling a product. With over 150 experts, they are an invaluable resource that helps me deliver higher quality results faster. I recommend them to anyone looking to improve the performance of their workforce.

Stacie Rodgers
VP of Human Resources

Cutera

I have worked with other training companies and found it to be more of a seller/buyer relationship than one of matching the right expertise to our business issues. That’s what LSA does – ask the hard questions, listen, and understand our business needs. We receive the benefit of their expertise from assistance with personal development plans to enhancing team performance, to looking at enterprise-wide challenges. It’s all about helping our business succeed as we grow. Right now, LSA is providing great ideas, a fresh approach, and valuable guidance as we develop our management team and accelerate our client relationship management results.

Kristin Westland-Kaune
Director, Team Development

Harmonic has worked with LSA for over 8 years. We have found their partnership extremely beneficial. We recently implemented a Management Development Program that was designed and customized to support our company’s strategic initiative of hiring, building, and retaining key intellectual property and human talent. We worked closely with LSA to target and implement the right solutions with the greatest impact. I would recommend LSA to any company that’s looking for a trusted training and development partner.

Janice Passarello
Director of Human Resources

We consider LSA our true business partner in the areas of Learning and Organizational Development. From Strategic Planning to Presentation Skills and Management Training, they continue to provide excellent value and extremely high quality solutions – not just one time events. I recommend them to anyone looking to drive true business results.

Michelle A. Mitchell
Vice President, Worldwide Human Resources

LSA helped us design and deliver a blended learning solution for our leaders to help drive our growth plans in a way that aligned with our specific culture and values. LSA understood our business, had deep expertise in the content areas, tailored the programs to fit our specific needs, and delivered great results. They constantly strive to deliver business impact and align their solutions with our business initiates, culture, and performance management systems. I highly recommend them to anyone looking to take their leaders to the next level.”

Beth A. Taylor
Vice President of Human Resources

Thoratec

We engaged LSA to design and deliver a 6-month custom executive coaching program for a group of our key leaders. The focus of the program was to help a core group of senior leaders to leverage previous investments in management training, to ensure the engagement and retention of key employees, and to push critical strategic initiatives forward. Even with the high expectations of our senior people, LSA has completely exceeded our expectations. I would recommend them to anyone looking to create and implement a custom coaching methodology using proven tools to drive true change.

Ivan Fukumoto
Senior HR Manager - Staffing, Training, & Development

We signed up with LSA early on–as their 22nd Member! Since then, our organization’s learning needs have increased and decreased and increased again with the changing times. The beauty of the LSA business model is its flexibility…when we needed to supplement our own internal resources, we used LSA services knowing that we could depend on the outstanding quality of the leadership development and management training programs they provide.

Margie Bunting
HR Manager

I am very impressed with the quality of work and talent. LSA did a great job of listening to my needs and providing the exact management training program expertise I needed to get the job done.

Don Pryor
Director, Business Planning & Analysis

PalmSource has found our relationship with LSA extremely beneficial. We worked closely with LSA to customize the right Management Training Program solution to meet our unique business needs. LSA is a quality organization, one that I’d recommend to any company looking for a first class training and consulting partner.

Ken Boehm
Vice President of Human Resources

Evaluate your Performance

Toolkits

Toolkits

Download key published insights and tools from industry experts highlighting best practices in the areas of talent, strategy and culture.

More

Health Checks

Health Checks

Want to know how you stack up against leading organizations?  Receive a complimentary benchmarking analysis courtesy of an LSA Expert.

More

Whitepapers

Whitepapers

Get up to speed on timely solutions critical to your business. Published by LSA Experts based upon client feedback and key industry trends.

More

Methodology

Methodologies

First we identify the key metrics you want to improve. Then we assemble a dedicated team of elite experts who have successfully solved similar problems with similar clients.

More

Blogs

Stay up to do date with the latest information on how we help high growth companies align their culture and talent with strategy.

More

Case Studies

Client Case Studies

Real world consulting and training approaches from LSA projects, providing insights on how your company can outperform the competition.

More