15 Proven Tips to Improve Survey Response Rates to Over 80%

Graph showing Improve Survey Response Rates

Smart Companies Improve Improve Survey Response Rates
Because employee surveys are only effective when employees respond, smart leaders do what it takes to improve survey response rates. Moreover, you need a high enough Engagement Survey Response Rate in order to collect aggregate, accurate, and actionable data.

What is a Good Survey Response Rate?
Our clients who want to improve survey response rates typically aim for a 95% confidence level of +/- 3%.

It Takes Effort to Improve Survey Response Rates
But getting a high employee engagement survey response rate isn’t always easy—whether your employees are intimidated by the process, don’t believe their individual voices matter, or they’re just plain busy. But that doesn’t mean employers can just sit idly by and hope for the best on their quest for attracting, engaging, developing and retaining top talent.

Fifteen Research-Backed Tips to Improve Survey Response Rates
If you are worried about high survey response rates, you need to do something about it. But what?  By following these research-backed tips our clients have an average employee survey response rate of 84.5 percent.

1.  Create a Survey Team
Put together a cross-functional “Survey Team” made up from a variety of departments and levels. To create survey advocates, have them give input on survey design, survey questions, the survey communication process.

2.  Make It Part of the Routine
If the survey is recurring, survey the same time every year so the survey becomes routine for employees, and they expect it.

3.  Protect Confidentiality
Communicate the importance of confidentiality and stand behind it at all costs.  It is surprising how many leaders want to hunt down individuals for their negative feedback.

4.  Share a Survey FAQ
Distribute an FAQ document to all employees. Download a sample Employee Engagement FAQ sheet here.

5.  Have The CEO Announce It
Send an announcement from CEO before survey launches.

6.  Hold Manager Webinars
Hold frequent manager webinars to provide them with a road map of the process, get their feedback and ask for their assistance.

7.  Hold an All Hands Meeting
Hold a company-wide meeting for all employees to better understand the purpose, the expected outcomes, the rational behind the survey, confidentiality, survey process, and what you will be doing after the survey. Allow for Q&A time.

8.  Be Transparent
Share response rate (and response rate goal) with all regional/division leaders, team leaders, and employees during the survey through intranet or emails. Give your leaders online, real-time access to their team’s response rate.

9.  Set Up Survey Completion Meetings
Encourage managers to have their teams schedule 15 minutes on their calendar to complete the survey.  A simple and very effective approach to increase survey response rates.

10.  Make it Fun
Hold a friendly competition between divisions/departments or reward the departments who reach 100 percent response rate by a certain date.

11.  Focus On the Benefits
Explain what you will do with the data once the survey is complete and how it will help to better attract, developengage, and retain top talent.

12.  Be Grateful
Be appreciative and thank employees for taking the survey after the survey closes.

13.  Be Action Oriented
Hold action-planning sessions with employees.

14.  Create Accountability
Use the survey results as a KPI and make the metrics visible to all employees to increase exposure and accountability.

15.  Get Aligned
Throughout the year, link new company initiatives directly to the survey feedback.

The Bottom Line
It is important to improve survey response rates.  High survey response rates are essential to collecting accurate and actionable employee feedback. Ensure you use a confidential survey platform and real-time response rate report to help increase employee participation on your next survey.

To learn more about how to improve survey response rates and increasing employee engagement, download The Top 10 Most Powerful Ways to Boost Employee Engagement

Share:
Facebook Twitter Google+ Email LinkedIn

Comments are closed.

The LSA Global team was very receptive and flexible to our needs every step of the way. Their staff and facilitator demonstrated attention to detail, responsiveness, and professional courtesy. The participants were thrilled with the outcome and rated the communication skills workshop and the facilitator as ‘Excellent’. I’d highly recommend working with the LSA Global team to meet your professional development needs.

John Mastrorilli
FRDP Leader

Intuit

I consistently look to LSA Global when I need custom programs put together for my client groups. I can always count on LSA to do a thorough needs analysis and to put together spectacular programs that are well received. Their management development and performance management expertise and professionalism make them one of my top-rated learning and development partners.

Stephanie Webb
HR Program Manager

Rambus

I had been working with LSA for many years with my prior company. Currently, I’m with a company who hadn’t done much basic management skills training. After identifying and presenting a program recently, our managers are excited and talking in the halls about the great experience. LSA saves us time in delivering the right training for our needs.

Phyllis Moracco
HR Director

LSA has become the gold standard in team building and management training at Genomic Health! I have a hard time finding facilitators that come close to their level of customization, expertise and experience.

Emily Couey
Director of Human Resources

LSA helped change our entire culture around meetings, making them more effective and efficient, thus enabling us to concentrate on driving more business.

Terry Wassman
VP of Human Resources

I’ve partnered with LSA Global at two companies now, and I consider them a valuable and trusted training and consulting resource. They recommended just the right solution to address our management development needs and have wonderful facilitators that match YuMe’s culture and style of our management team. I would highly recommend LSA Global to any company wanting to deliver quality learning solutions with a valuable learning and development partner.

Maya Paul
HR Director

VNUS Medical has been very pleased with the effective management development programs that LSA Global has delivered for us over the last four years. The programs have been universally facilitated by experienced and best in class instructors. The knowledge gained by our management team has been put into practice very quickly. VNUS is very happy to be working in partnership with LSA because they consistently deliver excellent programs that receive exceptional feedback from our management team.

Cindee Van Vleck
Director Human Resources

We recently contacted LSA Global to assist us with a unique training request. We gave LSA a very short deadline and LSA custom designed a training program to meet our exact requirements within the limited time allotted to them. We found their facilitator to be well versed in the subject matter and very credible; the design provided practical and valuable information to our team of managers. I highly recommend LSA Global, particularly in the area of management training.

Julaine K. Souza
Senior Vice President

We partnered with LSA Global to help us invest in our people in the areas of performance coaching, diversity, and inclusion. They focused on helping us succeed and were very flexible in meeting our specific needs. LSA Global exceeded my expectations from a speed, quality, and value standpoint. I would recommend LSA Global to anyone looking for a true business partner.

Anita Luckinbill
Director, Human Resources

LSA’s Employee Engagement Consulting and Survey work has provided critical visibility into: how well our people are holding up under the general economic environment, as well as, the specific challenges that face biotechnology companies in their efforts to discover and develop new medicines; their level of alignment and commitment to XOMA’s Vision and mission critical strategies; how leadership practices and management systems support an environment that engender commitment, and the specific actions that our leaders can take to improve on areas that are important to our people. I highly recommend LSA’s employee engagement solutions.

Chris Wells
Vice President, HR and IT

What a personal and professional pleasure it has been to Partner with LSA. They are truly a strategic partner with Wyse. For more than 5 years, LSA has been engaged in delivering various training and development solutions for Wyse, from custom on-site programs targeting specific core competencies, to working individually with clients to build job skills, and offering invaluable services to me and my team as we continue to build our learning programs. LSA’s representatives do more than sell a product, they offer a full service solution: they understand our business, our strategic initiatives, and the needs of our customers.

Jeff Rangel
Director of HR

LSA’s approach and ability to bring the best resources to eBay has been a great asset. They really focus on helping us succeed in any way they can and are very flexible in meeting our management and talent needs.

Mike Normant
Learning & Development

ebay

“We turned to LSA to help us custom design and deliver a leadership and management development curriculum to help drive performance. They have done an excellent job diagnosing the business situation, designing an approach that fits our culture, and delivering a first class solution.”

Sally Buchannan
VP Human Resources

In my years working with LSA, it seems like I’ve had a personal consultant at my fingertips to help me identify just the right solution to satisfy our needs. The entire LSA team has become a trusted friend of Actel — assuring we provide state-of-the-art learning to meet our complex, high-tech business and people needs.

Linda Mitchell
Training Manager

Congratulations on your pro-activity in establishing this program and developing such an effective New Employee Orientation course.

Farhat Ali
President and Chief Executive Office

Fujitsu

Evaluate your Performance

Toolkits

Toolkits

Download key published insights and tools from industry experts highlighting best practices in the areas of talent, strategy and culture.

More

Health Checks

Health Checks

Want to know how you stack up against leading organizations?  Receive a complimentary benchmarking analysis courtesy of an LSA Expert.

More

Whitepapers

Whitepapers

Get up to speed on timely solutions critical to your business. Published by LSA Experts based upon client feedback and key industry trends.

More

Methodology

Methodologies

First we identify the key metrics you want to improve. Then we assemble a dedicated team of elite experts who have successfully solved similar problems with similar clients.

More

Blogs

Stay up to do date with the latest information on how we help high growth companies align their culture and talent with strategy.

More

Case Studies

Client Case Studies

Real world consulting and training approaches from LSA projects, providing insights on how your company can outperform the competition.

More