Employee Engagement Survey FAQ Template

Employee Engagement Survey FAQ with Employees Asking Questions

Employee Engagement Survey FAQ Template
This Employee Engagement Survey FAQ Template is for clients to edit and change to meet their specific engagement survey needs.

1.  Who Is Our Survey Partner?
We work with a third party vendor, LSA Global, to design and distribute our Employee Engagement Survey. LSA Global is committed to keeping our survey data confidential and also to get us the information we need to cultivate engagement in our work environment.

LSA Global works with more than 5,000 organizations on employee assessments every year and is the exclusive research partner of the American City Business Journal’s Best Places to Work™ contests in over 40 U.S. metro markets. After our survey responses are collected, we’ll be able to benchmark our survey results against others in our industry and to other organizations similar in size.

2.  What Does the Engagement Survey Measure?
LSA Global has a simple, Engagement Model to measure three primary components of Employee Engagement:

  • Advocacy – Do employees think and speak highly of the organization – its leaders, managers, employees, products, quality and future outlook?
  • Intent to Stay – Do employees want to be a part of the organization?
  • Discretionary Effort –Do employees think of ways to do their jobs better, improve service delivery and operational efficiency?

3.  How Should I Interpret the Survey Questions?
Your answer should relate to the organization as you see it. Each survey question should be interpreted in terms of what it means to you. This will be shaped by your role, position, experiences, etc.

4.  Is the Survey Really Anonymous?
Yes! LSA Global is committed to the highest standards in protecting and safeguarding your right to privacy while using and interacting with our applications.  Your privacy as a survey taker is guaranteed by an agreement with your organization prior to the survey administration by LSA Global.

  • Each survey link is unique to ensure each employee takes the survey only once. Your participation and the answers you provide will be kept confidential by LSA Global, who handles all of the administration, analysis, and reporting of the results.
  • Results of the survey are aggregated without individual identifiable information.
  • No one in your organization be able to connect your responses directly to you.
  • When viewing data by groups, e.g. department, results are required to meet a threshold of minimum responses in order to preserve privacy of employees.

5.  Who Will Participate in the Survey?
[Suggested response] All permanent, full-time employees will be invited participate in the survey. The survey will not include interns or contractors.

6.  Will My Supervisor Be Able To See Specific Responses For Their Area?
To have access to area reports, all groups are required to meet a threshold of minimum responses (typically 5) in order to preserve privacy of employees. In most cases for small teams, summary reports will combine a number of smaller departments.

7.  How Does the Survey Know What Area I Work In? I Didn’t See Any Questions About This?
If you take the survey online, we have linked your email to your department. Results of the survey are aggregated without individual identifiable information. No one in your organization be able to connect your responses directly to you.

8.  What Will Be Done With The Information Gathered By The Survey?
LSA Global will analyze the data and create reports that show the results for each question. Results will be compared to the data from other surveys that have been conducted throughout the country. The information will be shared with your organization. Your organization will then share the results with individual departments and employees. Based on this data, your organization will develop initiatives to continue to improve your work experience.

9.  I Received a Message Stating My Survey Has Already Been Completed, But I Have Not Started The Survey.
Please verify you are using the survey link sent to you directly from LSA Global.  The links are unique to each participant, meaning no individual can take the survey more than once. If you forwarded your invitation to a fellow employee, they may have completed your survey.

10.  What Happens If I Accidentally Quit My Browser While Taking The Survey?
All responses up to the page you were currently working on are saved as you go. Simply click on the survey link provided in your invitation to return to your survey.

11.  Can I Change My Answers After Submitting My Survey?
By clicking the “Submit Survey” button, you submit your survey to LSA Global. Unfortunately, there is no way for you to go back and change your answers after you submit the survey.

We hope you found this Employee Engagement Survey FAQ Template useful.  To learn more about increasing employee engagement, download The Top 10 Most Powerful Ways to Boost Employee Engagement

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Congratulations on your pro-activity in establishing this program and developing such an effective New Employee Orientation course.

Farhat Ali
President and Chief Executive Office

Fujitsu

We signed up with LSA early on–as their 22nd Member! Since then, our organization’s learning needs have increased and decreased and increased again with the changing times. The beauty of the LSA business model is its flexibility…when we needed to supplement our own internal resources, we used LSA services knowing that we could depend on the outstanding quality of the leadership development and management training programs they provide.

Margie Bunting
HR Manager

The refreshing thing about LSA is that they focus on understanding our business situation and helping me succeed instead of selling a product. With over 150 experts, they are an invaluable resource that helps me deliver higher quality results faster. I recommend them to anyone looking to improve the performance of their workforce.

Stacie Rodgers
VP of Human Resources

Cutera

We recently partnered with LSA Global to offer our Supervisors and Managers a customized two-day management training program. Everyone who attended said it was by far the best management training program they had ever attended. The content was rich and highly interactive. The case studies were relevant. Each participant walked away from the training much better equipped to lead their teams.

Jeff Coon
Director of Human Resources

I had been working with LSA for many years with my prior company. Currently, I’m with a company who hadn’t done much basic management skills training. After identifying and presenting a program recently, our managers are excited and talking in the halls about the great experience. LSA saves us time in delivering the right training for our needs.

Phyllis Moracco
HR Director

In my years working with LSA, it seems like I’ve had a personal consultant at my fingertips to help me identify just the right solution to satisfy our needs. The entire LSA team has become a trusted friend of Actel — assuring we provide state-of-the-art learning to meet our complex, high-tech business and people needs.

Linda Mitchell
Training Manager

The LSA Global team was very receptive and flexible to our needs every step of the way. Their staff and facilitator demonstrated attention to detail, responsiveness, and professional courtesy. The participants were thrilled with the outcome and rated the communication skills workshop and the facilitator as ‘Excellent’. I’d highly recommend working with the LSA Global team to meet your professional development needs.

John Mastrorilli
FRDP Leader

Intuit

LSA’s consultant designed and delivered a half-day team building solution for our recent conference. It included careful customization to integrate the design with our new mission and values. Everyone had fun and identified key issues with our teamwork. Altogether a great program!

Bob Ward
Director of HR

For our go to training outsourcing partner, LSA provides exactly what we want. As always, they deliver outstanding work!

Elizabeth Siebert
Director, Organizational Excellence & Development

Intuit

LSA’s approach and ability to bring the best resources to eBay has been a great asset. They really focus on helping us succeed in any way they can and are very flexible in meeting our management and talent needs.

Mike Normant
Learning & Development

ebay

Our company engaged LSA to do a specialized “train the trainer” program, and the consultant’s performance outdid our exceptionally high standards for such a program. Very crucial to the success of this program was the work done upfront to discuss our needs and to interview key members of our organization so that the program specifically met our goals. Our facilitators continue to comment on the success of the program. Thanks also for the follow-up.

Frank Abbott
Chief Financial Officer

I’ve been associated with LSA for the last 8 years and have found them to be an extremely professional, well managed full service training organization. Since working with LSA, I’ve participated in a number of solutions ranging from Performance Management to Assertiveness Training – I’ve found that the quality of the resources is superior. They are well prepared and have definitely done a considerable amount of pre-work in order to customize our culture and business into the total learning experience – making it most beneficial for our employees.

Duane Schroeder
Human Resource Manager

Over the years, both at 3Com and now at Redback, I’ve found LSA Global to be a valuable resource. The recent compliance program that they delivered for Redback’s executive and management team was the right solution, of the highest of quality, and customized to our business and culture. I would highly recommend LSA to any company looking for top quality solutions.

Gina Fulton
Vice President of Human Resources

We recently contacted LSA Global to assist us with a unique training request. We gave LSA a very short deadline and LSA custom designed a training program to meet our exact requirements within the limited time allotted to them. We found their facilitator to be well versed in the subject matter and very credible; the design provided practical and valuable information to our team of managers. I highly recommend LSA Global, particularly in the area of management training.

Julaine K. Souza
Senior Vice President

Harmonic has worked with LSA for over 8 years. We have found their partnership extremely beneficial. We recently implemented a Management Development Program that was designed and customized to support our company’s strategic initiative of hiring, building, and retaining key intellectual property and human talent. We worked closely with LSA to target and implement the right solutions with the greatest impact. I would recommend LSA to any company that’s looking for a trusted training and development partner.

Janice Passarello
Director of Human Resources

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