Employee Engagement Survey FAQ Template

Employee Engagement Survey FAQ with Employees Asking Questions

Employee Engagement Survey FAQ Template
This Employee Engagement Survey FAQ Template is for clients to edit and change to meet their specific engagement survey needs.

1.  Who Is Our Survey Partner?
We work with a third party vendor, LSA Global, to design and distribute our Employee Engagement Survey. LSA Global is committed to keeping our survey data confidential and also to get us the information we need to cultivate engagement in our work environment.

LSA Global works with more than 5,000 organizations on employee assessments every year and is the exclusive research partner of the American City Business Journal’s Best Places to Work™ contests in over 40 U.S. metro markets. After our survey responses are collected, we’ll be able to benchmark our survey results against others in our industry and to other organizations similar in size.

2.  What Does the Engagement Survey Measure?
LSA Global has a simple, Engagement Model to measure three primary components of Employee Engagement:

  • Advocacy – Do employees think and speak highly of the organization – its leaders, managers, employees, products, quality and future outlook?
  • Intent to Stay – Do employees want to be a part of the organization?
  • Discretionary Effort –Do employees think of ways to do their jobs better, improve service delivery and operational efficiency?

3.  How Should I Interpret the Survey Questions?
Your answer should relate to the organization as you see it. Each survey question should be interpreted in terms of what it means to you. This will be shaped by your role, position, experiences, etc.

4.  Is the Survey Really Anonymous?
Yes! LSA Global is committed to the highest standards in protecting and safeguarding your right to privacy while using and interacting with our applications.  Your privacy as a survey taker is guaranteed by an agreement with your organization prior to the survey administration by LSA Global.

  • Each survey link is unique to ensure each employee takes the survey only once. Your participation and the answers you provide will be kept confidential by LSA Global, who handles all of the administration, analysis, and reporting of the results.
  • Results of the survey are aggregated without individual identifiable information.
  • No one in your organization be able to connect your responses directly to you.
  • When viewing data by groups, e.g. department, results are required to meet a threshold of minimum responses in order to preserve privacy of employees.

5.  Who Will Participate in the Survey?
[Suggested response] All permanent, full-time employees will be invited participate in the survey. The survey will not include interns or contractors.

6.  Will My Supervisor Be Able To See Specific Responses For Their Area?
To have access to area reports, all groups are required to meet a threshold of minimum responses (typically 5) in order to preserve privacy of employees. In most cases for small teams, summary reports will combine a number of smaller departments.

7.  How Does the Survey Know What Area I Work In? I Didn’t See Any Questions About This?
If you take the survey online, we have linked your email to your department. Results of the survey are aggregated without individual identifiable information. No one in your organization be able to connect your responses directly to you.

8.  What Will Be Done With The Information Gathered By The Survey?
LSA Global will analyze the data and create reports that show the results for each question. Results will be compared to the data from other surveys that have been conducted throughout the country. The information will be shared with your organization. Your organization will then share the results with individual departments and employees. Based on this data, your organization will develop initiatives to continue to improve your work experience.

9.  I Received a Message Stating My Survey Has Already Been Completed, But I Have Not Started The Survey.
Please verify you are using the survey link sent to you directly from LSA Global.  The links are unique to each participant, meaning no individual can take the survey more than once. If you forwarded your invitation to a fellow employee, they may have completed your survey.

10.  What Happens If I Accidentally Quit My Browser While Taking The Survey?
All responses up to the page you were currently working on are saved as you go. Simply click on the survey link provided in your invitation to return to your survey.

11.  Can I Change My Answers After Submitting My Survey?
By clicking the “Submit Survey” button, you submit your survey to LSA Global. Unfortunately, there is no way for you to go back and change your answers after you submit the survey.

We hope you found this Employee Engagement Survey FAQ Template useful.  To learn more about increasing employee engagement, download The Top 10 Most Powerful Ways to Boost Employee Engagement

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Congratulations on your pro-activity in establishing this program and developing such an effective New Employee Orientation course.

Farhat Ali
President and Chief Executive Office

Fujitsu

Over the years, both at 3Com and now at Redback, I’ve found LSA Global to be a valuable resource. The recent compliance program that they delivered for Redback’s executive and management team was the right solution, of the highest of quality, and customized to our business and culture. I would highly recommend LSA to any company looking for top quality solutions.

Gina Fulton
Vice President of Human Resources

LSA helped us design and deliver a blended learning solution for our leaders to help drive our growth plans in a way that aligned with our specific culture and values. LSA understood our business, had deep expertise in the content areas, tailored the programs to fit our specific needs, and delivered great results. They constantly strive to deliver business impact and align their solutions with our business initiates, culture, and performance management systems. I highly recommend them to anyone looking to take their leaders to the next level.”

Beth A. Taylor
Vice President of Human Resources

Thoratec

In the Next Generation Management Development courses, I was trained with skills and tools that have made me and my team more productive, motivated, and successful at communicating with other departments.

 

Kevin Ashman
Firmware Engineering Supervisor

LSA’s Employee Engagement Consulting and Survey work has provided critical visibility into: how well our people are holding up under the general economic environment, as well as, the specific challenges that face biotechnology companies in their efforts to discover and develop new medicines; their level of alignment and commitment to XOMA’s Vision and mission critical strategies; how leadership practices and management systems support an environment that engender commitment, and the specific actions that our leaders can take to improve on areas that are important to our people. I highly recommend LSA’s employee engagement solutions.

Chris Wells
Vice President, HR and IT

LSA has become the gold standard in team building and management training at Genomic Health! I have a hard time finding facilitators that come close to their level of customization, expertise and experience.

Emily Couey
Director of Human Resources

Hyperion has a commitment to lifelong learning. LSA helps us provide the right business sales training, management training programs, and leadership development programs at the right time to meet the needs of both individuals and departments. I especially appreciate their ability to listen to my needs and recommend the appropriate facilitators, solutions and content.

Sarah Parks
Senior Project Manager

Hyperion

I’ve been associated with LSA for the last 8 years and have found them to be an extremely professional, well managed full service training organization. Since working with LSA, I’ve participated in a number of solutions ranging from Performance Management to Assertiveness Training – I’ve found that the quality of the resources is superior. They are well prepared and have definitely done a considerable amount of pre-work in order to customize our culture and business into the total learning experience – making it most beneficial for our employees.

Duane Schroeder
Human Resource Manager

I am very impressed with the quality of work and talent. LSA did a great job of listening to my needs and providing the exact management training program expertise I needed to get the job done.

Don Pryor
Director, Business Planning & Analysis

LSA has been a tremendous asset to my portfolio, both at my current company and my past company. As an HR leader, I am always looking for ways to find external resources that can provide a solution to our management training needs. LSA does that for me. Their solutions are presented in a much more leadership-oriented manner so as to be crisp, business relevant, and easy to apply right back on the job. I will continue to augment our programs using LSA solutions.

Ken Boehm
VP of Human Resources

LSA’s approach and ability to bring the best resources to eBay has been a great asset. They really focus on helping us succeed in any way they can and are very flexible in meeting our management and talent needs.

Mike Normant
Learning & Development

ebay

We contacted LSA to help us with customized management development. LSA worked with me to identify a solution that would meet our exact needs. We decided to start at the top and ran the program for our executive team. It was such a great success that we hope to roll it out companywide. We look forward to a long-term partnership with LSA Global and their team of experts.

Barry L. Byrd, SPHR
Human Resources Manager

What a refreshing change from the half-baked psycho-babble you normally get from training and consulting organizations. LSA gives you the practical and results-oriented assistance you need to define and reach your goal.  They provide a results driven plan – not just a temporary fix. They are great to work with, and even more importantly, they “get it!”

David Fiano
Vice President Human Resources

What a personal and professional pleasure it has been to Partner with LSA. They are truly a strategic partner with Wyse. For more than 5 years, LSA has been engaged in delivering various training and development solutions for Wyse, from custom on-site programs targeting specific core competencies, to working individually with clients to build job skills, and offering invaluable services to me and my team as we continue to build our learning programs. LSA’s representatives do more than sell a product, they offer a full service solution: they understand our business, our strategic initiatives, and the needs of our customers.

Jeff Rangel
Director of HR

SeaTel has found our partnership with LSA Global to be very valuable and beneficial. We turned to LSA to customize a supervisory/leadership solution to meet our needs. LSA delivered a customized top quality solution. I’d recommend LSA Global to any company looking for a best-in-class training and consulting partner.

Kortney Riddle
HR Manager

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