How Do You Tell a Buyer They are Wrong in a Way That Makes Sense?
Here are 3 options when your buyer is wrong or misinformed in a way that is hindering your sale. Which approach is the most effective?
But The Buyer Is Always Right
How do you tell a buyer they are wrong in a way that makes sense? Especially since most of us have been taught in business sales training that the customer is always right. It is not easy to convince a buyer that they’re wrong or misinformed about something in way that moves the deal forward and builds a desirable trusted advisor relationship.
What the Sales Research Says
If you need to convince a buyer that they’re wrong or misinformed about something, you should Present the information to them visually in a chart or graph.
A study from Dartmouth University presented subjects with factual information that directly contradicted their deeply-held political beliefs. They tried the three methods above and found that presenting the information in a chart or graph was most effective.
Visuals are the “native language” of the human brain. Cognitive research suggests that the brain has evolved in such a way that it’s more likely to see visuals as “true” and words as, literally, “debatable.”
The Common Sales Pitfall
Every salesperson knows how to talk. And the more experienced you are, the more you trust your ability to persuade through conversation. But in some cases, words don’t do the job as well as some other technique. This is one of those cases.
Actions to Take to Tell a Buyer They are Wrong in a Way That Makes Sense
According to our sales microlearning and sales management training experts:
The Bottom Line
The art of sales persuasion is often more compelling with pictures.
To learn more about how to have more effective sales conversations, download The Top Sales Skills to Challenge Customers
Get key strategy, culture, and talent tools from industry experts that work
Assess how you stack up against leading organizations in areas matter most
Download published articles from experts to stay ahead of the competition
Review proven research-backed approaches to get aligned
Stay up to do date on the latest best practices that drive higher performance
Explore real world results for clients like you striving to create higher performance