Facilitating Change and Building Trust

Diagnosing and Managing the Effects of Change on Individuals

“You have become our premier change leadership strategic partner. Your expertise in the human side of change is unparalleled and enabled our company to successfully implement our ERP Solution.”
Ted Ramlet | CIO & SVP | McKesson

Description:
Most organizations are in a constant state of change, and it is often those reporting to frontline managers that feel it the most. While some people adapt quickly, others can get stuck. If not managed effectively, change initiatives can significantly impact productivity. Managers who are effective at facilitating their teams and individuals through change are able to maintain high levels of productivity while facilitating the effective implementation of strategic initiatives.

Objectives:

  • Provide managers with a descriptive model of change.
  • Provide managers a framework of change that enables them to diagnose an individual’s current change stage and identify tactics for facilitating the individual through the stage.
  • Introduce guidelines for facilitating change and building trust.
  • Develop tactics for overcoming challenges in using the Stages of Change Model and the Diagnostic Tool.
  • Develop conceptual comprehension of the Stages of Change Model & Diagnostic Tool.
  • Develop comprehension of the Trust material.

Frameworks and Tools:

  • Stages of Change—a framework for how change affects and influences people. Provide a model for explaining the different stages people experience as they undergo a change, and establish a context for facilitating people through those different stages.
  • A Stage of Change Diagnostic—provides a means for the manager to understand the change stage his/her group and each individual is at.
  • Trust Model—helps the manager maintain/build trust while facilitating their people through change.
  • Guidelines —for building trust and facilitating change.

Learning / Facilitation Approach:
This program uses an experiential approach that focuses on developing a familiarization with change management and guidelines for building trust.

Participants are introduced to the concepts of change by an activity that simulates a constant state of change. Rules change, goals change, keep-sakes change, and actions change. Participants are assigned a challenge they may face in applying the Change Stages. Teams discuss the challenge and develop as many strategies for overcoming it as possible. Quiz sessions are used to force participants to come up with questions—and answers.

The benefits of this approach include:

  • Accelerating change adoption and execution of strategy and corporate initiatives.
  • Maintaining high levels of engagement and productivity during change initiatives.
  • Reducing stress on individuals and the organization during periods of change.

Target Audience:
Frontline managers and supervisors.

To speak with an LSA Expert and learn about change facilitation program customization and delivery options onsite at your company, please contact us.

Related Information

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