Facilitating Change and Building Trust

“You have become our premier change leadership strategic partner. Your expertise in the human side of change is unparalleled and enabled our company to successfully implement our ERP Solution.”
Ted Ramlet | CIO & SVP | McKesson

Description:
Most organizations are in a constant state of change, and it is often those reporting to frontline managers that feel it the most. While some people adapt quickly, others can get stuck. If not managed effectively, change initiatives can significantly impact productivity. Managers who are effective at facilitating their teams and individuals through change are able to maintain high levels of productivity while facilitating the effective implementation of strategic initiatives.

Objectives:

Provide managers with a descriptive model of change.
Provide managers a framework of change that enables them to diagnose an individual’s current change stage and identify tactics for facilitating the individual through the stage.
Introduce guidelines for facilitating change and building trust.
Develop tactics for overcoming challenges in using the Stages of Change Model and the Diagnostic Tool.
Develop conceptual comprehension of the Stages of Change Model & Diagnostic Tool.
Develop comprehension of the Trust material.

Frameworks and Tools:

Stages of Change—a framework for how change affects and influences people. Provide a model for explaining the different stages people experience as they undergo a change, and establish a context for facilitating people through those different stages.
A Stage of Change Diagnostic—provides a means for the manager to understand the change stage his/her group and each individual is at.
Trust Model—helps the manager maintain/build trust while facilitating their people through change.
Guidelines —for building trust and facilitating change.

Learning / Facilitation Approach:
This program uses an experiential approach that focuses on developing a familiarization with change management and guidelines for building trust.

Participants are introduced to the concepts of change by an activity that simulates a constant state of change. Rules change, goals change, keep-sakes change, and actions change. Participants are assigned a challenge they may face in applying the Change Stages. Teams discuss the challenge and develop as many strategies for overcoming it as possible. Quiz sessions are used to force participants to come up with questions—and answers.

The benefits of this approach include:

Accelerating change adoption and execution of strategy and corporate initiatives.
Maintaining high levels of engagement and productivity during change initiatives.
Reducing stress on individuals and the organization during periods of change.

Target Audience:
Frontline managers and supervisors.

To speak with an LSA Expert and learn about change facilitation program customization and delivery options onsite at your company, please contact us.

Related Information

LSA’s executive coach based his approach on understanding our business circumstances and strategy, as well as our leadership aspirations. The customized coaching covered all aspects of leadership; it was not simply a touchy-feely endeavor. In fact, the focus on clear business outcomes and real life circumstances challenged me to develop my thinking and actions related to leading the business.”

Janet Pagano
Managing Director

We have had a very beneficial partnership with LSA. Their recent Leadership Development Program helped us to identify, develop, and retain top leaders. It was instrumental in helping take our company and our key people to the next level. I would recommend them to anyone looking to truly develop and retain top talent.

Steve Janowsky
Vice President of Operations

LSA is an excellent training outsource partner! They listen to our needs, are responsive and work at a pace that keeps up with ours. We have found LSA to bring strategic and innovative solutions to meet our business problems by partnering effectively with our staff. I consider them to be an external extension of our team.

Wendy Chinn
Sr. Director, Global Sales Enablement

The customized leadership program was very practical and achieved our goals. LSA adapted very well to our group and the situation and helped us build trust and awareness of successful leadership styles. We look forward to the next steps.

Erik Okholm
Director of Software Development

We selected LSA Global over 5 other companies to help our key executives improve their overall communication and executive presentation capabilities. LSA exceeded our expectations. I highly recommend LSA to any executive team looking to better organize and more effectively deliver key executive-level messages when the stakes are high.

Todd Power
Office of the CEO

We partnered with LSA Global to help us invest in our people. LSA custom designed an impactful management curriculum to help upskill our key managers and leaders. We consider LSA to be our trusted learning and development partner and a valued extension of our team.

Lisa Bruun
SVP Human Resources

Over the years, both at 3Com and now at Redback, I’ve found LSA Global to be a valuable partner. The recent management programs that they delivered for Redback’s executive and management teams was the right solution, of the highest of quality, and customized to fit our unique business and culture. I would highly recommend LSA to any company looking for top quality solutions.

Gina Fulton
Vice President of Human Resources

You have become our premier change leadership strategic partner. Your expertise in the human side of change is unparalleled and enabled our company to successfully implement our ERP Solution under challenging and ever-changing circumstances.

Ted Ramlet
CIO & SVP

The customized leadership styles and coaching program was the best training that I have ever attended. The facilitators were phenomenal. They have a wealth of experience and knowledge coupled with compassionate and caring styles. I’d highly recommend this leadership training program to any manager, director, or executive looking for a life changing leadership program.

Shoaleh Ghaffari
Director, HR

As a high growth digital marketing agency with cutting edge talent, we hired LSA Global to help clarify our strategy and work with our executive leadership team to help implement strategic changes in a way that made sense for our unique culture. The work was so successful that we also hired them to coach our key leaders. LSA has been instrumental in helping us transition to a new leadership team and triple revenue. In this age of useless consultants, I highly recommend their practical and business-oriented approach to strategy, culture and talent.

David Bentley
General Manager

It was a challenge to find a consultant with an approach to performance improvement that fit our unique culture and style. We were pleasantly surprised to discover LSA’s depth of expertise in the fields of motivation, developmental coaching, performance management, and measurement.

LSA seamlessly integrated those components without our folks feeling like the intervention was forced. They understood what we were trying to accomplish, helped us clarify our objectives, and created a solid, refreshing approach that quickly got us moving and engaged at all levels across the organization. Overall, I couldn’t be happier that we found a true strategy and implementation partner in LSA.

Doug Hansen
President and Director

The quality of LSA’s Leadership Training Programs and facilitators is always top notch. We recognize and appreciate the hard work LSA always goes through to align to our unique culture and meet our specific requirements. Thank you for regularly going above and beyond. Your support and dedication, both on the strategic and tactical side, have been outstanding!

Anna Meyer
Leadership Development

We turned to LSA to help us custom design and deliver a leadership and management development curriculum to help drive performance. They have done an excellent job diagnosing the business situation, designing an approach that fits our culture, and delivering a first class solution.

Sally Buchannan
VP Human Resources

LSA consistently delivers for me and my team. Recently they demonstrated the criticality for executives to look beyond current ethics topics and focus on applying fundamental values in everything they do to demonstrate true leadership. They successfully delivered in two hours what most leadership development facilitators would spend an entire day trying to communicate.

Nick Voyvodich, SPHR
HR Manager

We contacted LSA to help us design and deliver customized management development programs. LSA worked with us to meet our exact needs. We started at the top with our executive team. It was such a great success that we rolled it out company-wide. We look forward to a long-term partnership with LSA Global and their team of experts.

Barry L. Byrd, SPHR
Human Resources Manager