The Right Culture Positively Impacts Your Bottom Line

a cartoon business man is lookiing through binoculars with a thought bubble of a dollar sign Right Culture

The Right Culture Gets The Rights Results
It’s not just our intuition…there is growing proof that the right culture can have a significant positive impact on your bottom line. So if you are hoping to increase performance, take a close look at the prevailing culture at your organization.

The Definition of Corporate Culture
We define corporate culture as how things truly get done on a day-to-day basis. It can be measured by understanding the way people think, behave and work.

The Right Culture Research

  • A recent Glassdoor study found that the companies on their “Best Places to Work” list outperformed the S&P 500 for five straight years from 2009 to 2014.
  • And, with even more data, Fortune agrees. The magazine claims that their portfolio of “Best Companies to Work For” outperformed the S&P 500 by 84.2% since 2009 and surpassed the overall stock market.
  • Our own organizational alignment research found that corporate culture accounts for 40% of the difference between high and low performing organizations in terms of revenue, profits, employee engagement, customer retention and leadership effectiveness.

The Correlation Between The Right Culture and Business Performance
More leaders are learning about the strong correlation between high performance corporate cultures where employees are productively and satisfactorily engaged and the financial returns of these companies. The question is: What is it about these great places to work that keeps their employees happy and committed to them?

In other words, what does the right culture of high engagement look like?

Four High Performance Culture Factors
Here is what we have found are the factors that support a high performing culture where workers are fully engaged and challenged:

1.  It’s First and Foremost The People
When workers can interact with each other with trust and mutual respect, there are bonds formed that allow higher levels of discretionary effort, collaboration and loyalty. In general, the most effective individual bonds are built on a strong foundation of character and competence…in a nut shell, good teammates that consistently perform at the proper level in the right ways.

As a leader, make sure that you provide opportunities for employees to get to know one another on an individual basis and be clear about performance and cultural expectations.

2.  Next, It’s The Company’s Strategic Drivers – Vision, Mission and Values
When the company exists for a reason beyond just the profit motive, employees can identify with and commit to a greater purpose than just clocking in each day. They know how they contribute to the overall purpose of the organization and, therefore, are more committed to its success. Make sure your corporate vision clearly articulates what you hope to become.

Then ensure that your company mission outlines your organization’s core business and fundamental purpose. Lastly, ensure that your corporate values reflect your fundamental beliefs and critical decision-making filters.

3.  And Don’t Forget The Role Leaders Play In Creating a Positive Environment
Great leaders set the stage and embody the behaviors that strengthen and reinforce the corporate culture. They model open communication, integrity, an attitude of continuous learning, and a genuine concern for the well-being of their employees.

When the company leadership exhibits and values these behaviors, they will cascade down through managers to teams and to team members.

4.  The Final Piece Is How You Recognize and Treat Behaviors
Strong corporate cultures are best represented by their highest performers. And the highest performers (in terms of results and desired behaviors) should receive the commensurate share of the recognition and rewards.

Conversely, under performers (in terms of results and behaviors) should be helped to improve or to move on in a timely and compassionate manner so you can consistently maintain high performance standards.

The Bottom Line
Don’t underestimate how the right culture can make or break your company’s success.

To learn more about creating the right culture for your unique strategy, Download High Performance Corporate Culture Whitepaper

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I am very impressed with the quality of work and talent. LSA did a great job of listening to my needs and providing the exact management training program expertise I needed to get the job done.

Don Pryor
Director, Business Planning & Analysis

LSA’s Employee Engagement Consulting and Survey work has provided critical visibility into: how well our people are holding up under the general economic environment, as well as, the specific challenges that face biotechnology companies in their efforts to discover and develop new medicines; their level of alignment and commitment to XOMA’s Vision and mission critical strategies; how leadership practices and management systems support an environment that engender commitment, and the specific actions that our leaders can take to improve on areas that are important to our people. I highly recommend LSA’s employee engagement solutions.

Chris Wells
Vice President, HR and IT

We value our relationship with LSA Global. We came to LSA because we wanted to improve overall behavioral based interviewing capabilities of our managers to increase the probability of both hiring top talent and future leaders. LSA designed a highly customized solution for our business and culture. We are currently rolling out this solution to our leaders. I would highly recommend LSA Global as a top quality resource.

Rae Phillips
HR Project Manager - Training & Development, PHR

We partnered with LSA to pilot a customized behavioral interviewing program to help ensure that we continue to hire the best and brightest as we continue to rapidly scale. LSA’s ability to understand our business and our unique culture combined with their desire to ensure that the best practices framework truly fits our performance environment and is highly adopted by our people is a real blessing. Most other firms want to just ‘give you training.’ Not LSA, they are focused on helping me hit our hiring forecasts and attract A players.

Jennifer Remling
Director of Global Recruiting

AKQA

We have been able to utilize LSA’s extensive network of top-notch resources to leverage our investment in employee development. The result has been the cost effective and highly efficient delivery of quality educational and management training programs.

Steve Feller
Vice President, Human Resources

Working with LSA Global has proven to be extremely valuable and worthwhile. LSA understands our business, has deep expertise in content areas, and tailors the programs to deliver great results. The facilitator was extremely knowledgeable about Working Globally with India and her energy and passion made the session interesting, fun, and enjoyable for all that attended. The participants walked away extremely pleased along with highly useful practices and tools. I would highly recommend LSA Global to any company that has partners or offices in India.

Glenn McGillivray
Human Resources Business Partner

Intuit

Hyperion has a commitment to lifelong learning. LSA helps us provide the right business sales training, management training programs, and leadership development programs at the right time to meet the needs of both individuals and departments. I especially appreciate their ability to listen to my needs and recommend the appropriate facilitators, solutions and content.

Sarah Parks
Senior Project Manager

Hyperion

Thank you to LSA Global for their partnership and support in helping us to design and roll-out our valuable management development training program. I personally have partnered with LSA Global at four of my previous companies. It continues to be a delight working with LSA. We look forward to partnering with them at Blackhawk Networks for future training and consulting needs.

Suzanne Kinner
VP Human Resources

Blackhawk Network

The Next Generation Management Development courses have helped me communicate more effectively with my peers and teammates. By utilizing effective communication techniques such as clarifying and confirming, and asking open ended questions, I have been able to clarify and understand information in situations where I would have otherwise asked limited questions and made false assumptions.

Robert Breckner
Firmware Engineering Manager

I have worked with LSA Global at previous companies and welcomed the opportunity to bring them in to support my new organization. We worked closely with LSA to design a solution for our Client Partner Teams and Management Training on both coasts. LSA designed a customized solution for our business and organizational culture. LSA is a quality organization, one that I’d recommend to any company looking for a first class training and consulting partner that makes an impact.

Laurie Torres
Chief People Officer

Avon’s success is dependent on strong relationships among our Customers, Representatives, Associates, and outside resources we hire to help us meet our business objectives. We were very pleased with the results from working with LSA Global to design and facilitate a custom program for our events management team. LSA demonstrated responsiveness, flexibility, and an innovative approach to working with us.

Deanna Rudnitsky
Senior Manager, HR Destiny Sales Region

What a refreshing change from the half-baked psycho-babble you normally get from training and consulting organizations. LSA gives you the practical and results-oriented assistance you need to define and reach your goal.  They provide a results driven plan – not just a temporary fix. They are great to work with, and even more importantly, they “get it!”

David Fiano
Vice President Human Resources

“We turned to LSA to help us custom design and deliver a leadership and management development curriculum to help drive performance. They have done an excellent job diagnosing the business situation, designing an approach that fits our culture, and delivering a first class solution.”

Sally Buchannan
VP Human Resources

LSA helped change our entire culture around meetings, making them more effective and efficient, thus enabling us to concentrate on driving more business.

Terry Wassman
VP of Human Resources

Congratulations on your pro-activity in establishing this program and developing such an effective New Employee Orientation course.

Farhat Ali
President and Chief Executive Office

Fujitsu

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