How to Increase Employee Engagement by Turning It Upside Down

Photo of a dog lying upside down to show one way to Increase Employee Engagement

Increase Employee Engagement
How emotionally committed to your organization and its goals are your employees? If you cannot answer that question, you may need to increase employee engagement.

Why and Increase Employee Engagement Matters
An increase in employee engagement is not just to create a healthy work environment; it is also about creating a healthy bottom line. Employee engagement research shows that higher engagement correlates to:

  • 18% greater productivity
  • 12% higher customer satisfaction
  • 51% less voluntary turnover

The #1 Employee Engagement Mistake
Engagement levels in many companies remain low despite efforts to improve them. Perhaps because executive teams are going about it all wrong.  They typically take a top-down approach. We recommend the opposite.

Turn Things Upside Down
If you really want to increase employee engagement, you need to turn things upside down. Rather than have the executive team drive the employee engagement process, solutions need to come from the bottom up.

How To Increase Employee Engagement
With over twenty years of success with our clients regarding how to increase employee engagement in terms of advocacy, discretionary effort and intent to stay, here is our advice:

1.  Conduct a Well-Researched, Highly Customized Employee Survey
Be sure you are committed to taking actions as a result of what you learn and that employees trust the confidentiality of their responses. Ask questions that not only measure the behaviors that promote better engagement (rewards and recognition) but also the level of engagement (e.g., how likely are you to stay with the company).

2.  Share The Results With Your Front Line Managers
Each people manager should know how their own team scored and where they fit in comparison to other teams in the company. The information allows them to reflect upon what is going right, what is going wrong and where they can improve. Then they can take specific steps to raise their score.

3.  Managers Need To Share Their Engagement Scores With Their Team
Discuss the report together.

  • What were the high scores and what were the low scores?
  • Could the team have predicted the results? Why or why not?
  • What are some suggestions for improvement?

Take one score that, once improved, could have a direct and meaningful impact on how the team feels about their work. Devise action steps to correct the deficit.  Managers then need to be held accountable for executing their action plan and showing real results.

The Bottom Line
Try this new, more effective approach to increase employee engagement. Your employees (and your bottom line) will thank you.

To learn more about how to increase employee engagement, download The Top 10 Most Powerful Ways to Boost Employee Engagement.

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LSA helped change our entire culture around meetings, making them more effective and efficient, thus enabling us to concentrate on driving more business.

Terry Wassman
VP of Human Resources

We recently contacted LSA Global to assist us with a unique training request. We gave LSA a very short deadline and LSA custom designed a training program to meet our exact requirements within the limited time allotted to them. We found their facilitator to be well versed in the subject matter and very credible; the design provided practical and valuable information to our team of managers. I highly recommend LSA Global, particularly in the area of management training.

Julaine K. Souza
Senior Vice President

Understanding and conforming to legal compliance was very important to our company. We turned to LSA Global to provide a quality and cost effective way to ensure that we were AB 1825 compliant. Their interactive eLearning program was top-notch. It allowed our managers to learn at their own pace, and on their own time. The program was tailored to include our logo and our internal harassment policies. It was interactive and met all federal and state legal requirements. I would highly recommend LSA Global to any company looking for an efficient and effective and top quality way to train their managers to be in compliance.

Kelly Warren, SPHR
Director, HR & Compliance

What a personal and professional pleasure it has been to Partner with LSA. They are truly a strategic partner with Wyse. For more than 5 years, LSA has been engaged in delivering various training and development solutions for Wyse, from custom on-site programs targeting specific core competencies, to working individually with clients to build job skills, and offering invaluable services to me and my team as we continue to build our learning programs. LSA’s representatives do more than sell a product, they offer a full service solution: they understand our business, our strategic initiatives, and the needs of our customers.

Jeff Rangel
Director of HR

We have worked with LSA Global for our learning and development needs and have always had great success. They helped us recently with customized Management Workshops that we held for the second time. It was fantastic, and I would highly recommend LSA to anyone that is attempting to get immediate and impactful improvements.

Mary Johnston
HR Manager, BU Radiology Informatics

I have worked with other training companies and found it to be more of a seller/buyer relationship than one of matching the right expertise to our business issues. That’s what LSA does – ask the hard questions, listen, and understand our business needs. We receive the benefit of their expertise from assistance with personal development plans to enhancing team performance, to looking at enterprise-wide challenges. It’s all about helping our business succeed as we grow. Right now, LSA is providing great ideas, a fresh approach, and valuable guidance as we develop our management team and accelerate our client relationship management results.

Kristin Westland-Kaune
Director, Team Development

We partnered with LSA to pilot a customized behavioral interviewing program to help ensure that we continue to hire the best and brightest as we continue to rapidly scale. LSA’s ability to understand our business and our unique culture combined with their desire to ensure that the best practices framework truly fits our performance environment and is highly adopted by our people is a real blessing. Most other firms want to just ‘give you training.’ Not LSA, they are focused on helping me hit our hiring forecasts and attract A players.

Jennifer Remling
Director of Global Recruiting

AKQA

On behalf of Roche and my staff I would like to sincerely thank you for your help with this. The English as a Second Language (ESL) assessment and coaching that you provided for our team was a great success.

Cam Greig
Associate Director

Roche

What a refreshing change from the half-baked psycho-babble you normally get from training and consulting organizations. LSA gives you the practical and results-oriented assistance you need to define and reach your goal.  They provide a results driven plan – not just a temporary fix. They are great to work with, and even more importantly, they “get it!”

David Fiano
Vice President Human Resources

We value our relationship with LSA Global. We came to LSA because we wanted to improve overall behavioral based interviewing capabilities of our managers to increase the probability of both hiring top talent and future leaders. LSA designed a highly customized solution for our business and culture. We are currently rolling out this solution to our leaders. I would highly recommend LSA Global as a top quality resource.

Rae Phillips
HR Project Manager - Training & Development, PHR

I’ve been associated with LSA for the last 8 years and have found them to be an extremely professional, well managed full service training organization. Since working with LSA, I’ve participated in a number of solutions ranging from Performance Management to Assertiveness Training – I’ve found that the quality of the resources is superior. They are well prepared and have definitely done a considerable amount of pre-work in order to customize our culture and business into the total learning experience – making it most beneficial for our employees.

Duane Schroeder
Human Resource Manager

LSA’s customized Effective Presentation Skills program has helped me elevate my presentation skills to the next level. I now have a much greater self-awareness of my presentation skills and can leverage off of my strengths while working to improve upon other areas. I would definitely recommend this solution to anyone for whom business presentations are an integral part of their job.

Jim Elliott
Senior Marketing Manager

Samsung

Congratulations on your pro-activity in establishing this program and developing such an effective New Employee Orientation course.

Farhat Ali
President and Chief Executive Office

Fujitsu

I had been working with LSA for many years with my prior company. Currently, I’m with a company who hadn’t done much basic management skills training. After identifying and presenting a program recently, our managers are excited and talking in the halls about the great experience. LSA saves us time in delivering the right training for our needs.

Phyllis Moracco
HR Director

LSA has been a tremendous asset to my portfolio, both at my current company and my past company. As an HR leader, I am always looking for ways to find external resources that can provide a solution to our management training needs. LSA does that for me. Their solutions are presented in a much more leadership-oriented manner so as to be crisp, business relevant, and easy to apply right back on the job. I will continue to augment our programs using LSA solutions.

Ken Boehm
VP of Human Resources

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