Do Resumes Matter Anymore? Talent Acquisition Experts Say…

Do Resumes Matter Anymore?

Do Resumes Matter Anymore?
Interviewers used to rely heavily on the facts of a resume to determine a candidate’s fitness for the job. But the interviewing process has shifted dramatically in recent years. Do resumes matter anymore?

More Sophisticated Candidates
Candidates are far more sophisticated in how to prepare for and answer “standard”, “give me an example” and “case study” interview questions.  It is now easy to prepare for the four most common types of interview questions:

  • Behavioral Interview Questions.  Behavioral interview questions seek to uncover past behaviors and performance to help predict future behavior.  Done well, behavioral interviewing helps make the right hiring decisions and avoid costly hiring mistakes.  Done poorly, it telegraphs what the interviewer is looking for and feels like an interrogation to the potential new hire.
  • Motivational Interview Questions.  Motivational interview questions seek to understand levels of self-motivation, commitment, desire, resourcefulness, ambition, goal orientation, initiative and enthusiasm for the job and the company.
  • Intellectual Interview Questions.  Intellectual interview questions seek to understand a candidates ability to handle ambiguity, analyze complex data, articulate ideas, make decisions, pay attention to detail, gather and process information, innovate, have good judgement, listen, organize, solve problems, learn, be perceptive, and think strategically.
  • Interpersonal Interview Questions.  Interpersonal interview questions seek to understand a candidates ability to adapt, be assertive, collaborate, develop others, be diplomatic, have empathy, show integrity, act independently, inspire others, build networks, influence others, take risks, manage stress, and be self-confident.

Is It Time to Toss the Resume?
When we ask our behavior based interviewing and talent acquisition experts, “Do resumes matter anymore?”  they say, “kind of.”  They recommend using the resume to:

  • Screen out candidates who lack the experience you need
  • Provide background for behavioral questions that probe beneath the facts to uncover the candidate’s work ethic, attitude, values and cultural fit.

How to Use Behavioral Interviewing Techniques to Hire Right

1.  Begin with What Your Organization Stands For
All corporate decisions and behaviors should be based on the company’s:

And what more important decisions are there than the people you hire to represent you and execute your strategic journey? The right candidate should be genuinely excited by your corporate mission, inspired by the vision of the future and committed to the values and beliefs you espouse.

2.  Focus More On Who The Candidate Is Than What They Have Accomplished
While past accomplishments are important, you want to clarify the role your interviewee played in achieving those accomplishments and understand the environment in which they were carried out.  No two companies are alike.  In general, you want to make sure that the people you hire fit your workplace culture and:

      • practice ethical work habits
      • value learning and growth
      • know how to collaborate effectively
      • can handle your speed of change
      • are responsible
      • engender trust
      • are agile, resourceful and flexible

3.  Test Them Out On-the-job
Whenever possible, give candidates a small project or bring them onto the team for a trial period. You will quickly discover whether they are a good fit or not.

4.  Be Patient
It is far better to wait for the high performing candidate who fits than to be pressured into hiring “second best.” Hiring poorly costs in so many ways…dollars, time and employee morale.  When it comes to people, never settle if you want to create and nurture a high performance culture.

The Bottom Line
It is fair to ask – “Do Resumes Matter Anymore?”  The quick answer is “Not Really.”  Resumes can help with screening and provide context for smart behavior-based interview questions, but they rarely help to hire the right talent matters to the people and to the business.

To learn more about hiring top talent, download Why the Interviewing Process is Flawed And What to Do About It

Comments are closed.

Thank you to LSA Global for their partnership and support in helping us to design and roll-out our valuable management development training program. I personally have partnered with LSA Global at four of my previous companies. It continues to be a delight working with LSA. We look forward to partnering with them at Blackhawk Networks for future training and consulting needs.

Suzanne Kinner
VP Human Resources

Blackhawk Network

LSA’s approach and ability to bring the best resources to eBay has been a great asset. They really focus on helping us succeed in any way they can and are very flexible in meeting our management and talent needs.

Mike Normant
Learning & Development

ebay

LSA helped to meet the needs of my teams within a very narrow timeframe. My team walked away with highly useful management tools and practices. LSA saved us time in delivering the right solution for our specific needs.

Sandeep Kumar
Director, Software Engineering, EPG

VNUS Medical has been very pleased with the effective management development programs that LSA Global has delivered for us over the last four years. The programs have been universally facilitated by experienced and best in class instructors. The knowledge gained by our management team has been put into practice very quickly. VNUS is very happy to be working in partnership with LSA because they consistently deliver excellent programs that receive exceptional feedback from our management team.

Cindee Van Vleck
Director Human Resources

LSA’s customized Effective Presentation Skills program has helped me elevate my presentation skills to the next level. I now have a much greater self-awareness of my presentation skills and can leverage off of my strengths while working to improve upon other areas. I would definitely recommend this solution to anyone for whom business presentations are an integral part of their job.

Jim Elliott
Senior Marketing Manager

Samsung

PalmSource has found our relationship with LSA extremely beneficial. We worked closely with LSA to customize the right Management Training Program solution to meet our unique business needs. LSA is a quality organization, one that I’d recommend to any company looking for a first class training and consulting partner.

Ken Boehm
Vice President of Human Resources

LSA Global’s consultant brought a fresh perspective to our behavioral based interviewing strategy for two key executive positions we needed to fill, and their consultant helped us develop questions that produced a much deeper understanding of candidates’ capabilities. I am confident that the two new executives joining our organization have the right skills to add significant value. Throughout the process LSA was also very responsive in dealing with short lead time requests.

Because of the unique nature of our business, Excel is a core application in our accounting organization. After three attempts to find an Excel consultant who is capable of helping our finance team integrate advanced applications into our work processes we found LSA and Alex. He was not only a “Real” Excel expert but was masterful in helping us identify where to use Excel applications in our processes to increase our group’s efficiency.

SPO Partners & Co
Kim Silva, CFO

I highly recommend LSA Global to anyone who is looking to improve individual or organizational effectiveness through their top quality programs and broad range of expertise.

Greg Pappas
VP of Human Resources

Hyperion has a commitment to lifelong learning. LSA helps us provide the right business sales training, management training programs, and leadership development programs at the right time to meet the needs of both individuals and departments. I especially appreciate their ability to listen to my needs and recommend the appropriate facilitators, solutions and content.

Sarah Parks
Senior Project Manager

Hyperion

For our go to training outsourcing partner, LSA provides exactly what we want. As always, they deliver outstanding work!

Elizabeth Siebert
Director, Organizational Excellence & Development

Intuit

Over the years, both at 3Com and now at Redback, I’ve found LSA Global to be a valuable resource. The recent compliance program that they delivered for Redback’s executive and management team was the right solution, of the highest of quality, and customized to our business and culture. I would highly recommend LSA to any company looking for top quality solutions.

Gina Fulton
Vice President of Human Resources

I had been working with LSA for many years with my prior company. Currently, I’m with a company who hadn’t done much basic management skills training. After identifying and presenting a program recently, our managers are excited and talking in the halls about the great experience. LSA saves us time in delivering the right training for our needs.

Phyllis Moracco
HR Director

LSA custom designed a Management Development program that is absolutely “on target” for our technical managers. Their facilitator has done a superb job delivering the material in a way that is fast paced, highly interactive, and fun. She presents practical solutions to the people situations that our managers face every day. I regard LSA as an excellent partner that understands our business needs and a virtual member of our HR department.

Judith Onton
Vice President Human Resources

LSA has become the gold standard in team building and management training at Genomic Health! I have a hard time finding facilitators that come close to their level of customization, expertise and experience.

Emily Couey
Director of Human Resources

We contacted LSA to help us with customized management development. LSA worked with me to identify a solution that would meet our exact needs. We decided to start at the top and ran the program for our executive team. It was such a great success that we hope to roll it out companywide. We look forward to a long-term partnership with LSA Global and their team of experts.

Barry L. Byrd, SPHR
Human Resources Manager

Evaluate your Performance

Toolkits

Toolkits

Download key published insights and tools from industry experts highlighting best practices in the areas of talent, strategy and culture.

More

Health Checks

Health Checks

Want to know how you stack up against leading organizations?  Receive a complimentary benchmarking analysis courtesy of an LSA Expert.

More

Whitepapers

Whitepapers

Get up to speed on timely solutions critical to your business. Published by LSA Experts based upon client feedback and key industry trends.

More

Methodology

Methodologies

First we identify the key metrics you want to improve. Then we assemble a dedicated team of elite experts who have successfully solved similar problems with similar clients.

More

Blogs

Stay up to do date with the latest information on how we help high growth companies align their culture and talent with strategy.

More

Case Studies

Client Case Studies

Real world consulting and training approaches from LSA projects, providing insights on how your company can outperform the competition.

More