Talent Management Matters
Our organizational alignment research found that talent accounts for 29% of the difference between high and low performing companies. But engaging and retaining top talent takes a focused effort. If you consider your employees to be part of your competitive edge, it is worth understanding the talent management factors that matter most in terms of attracting, developing, engaging and retaining the best employees for your unique strategy and workplace culture.
Five Field-Tested Talent Management Factors that Matter Most
Our talent management consulting work over the last two decades has demonstrated over and over again that there are five factors that matter most:
1. Inspire Support and Commitment for Your Vision, Mission and Values
A key component of any talent management strategy should be to include your high potentials and high performers in the creating and cascading of your overall strategic drivers of success – the corporate vision, mission and values.
2. Get On The Same Page About Strategic Priorities and Success Metrics
While it is essential to capture hearts and minds with your vision, mission and values, the rubber meets the road when your top talent is fully on-board with your strategic priorities and how success will be measured at the company, team and individual levels. You will know you are on the right path when your key employees:
And, as with any organizational change, the more you actively involve people in the upfront discussion and design of the strategic priorities and associated success metrics, the better chances you have of meeting your targets. If you meet resistance, remember that it is often substandard performers who dislike clear performance measures. Under-performers enjoy ambiguity because it allows them to hide. High performers, however, want to know where they stand and expect to get rewarded accordingly.
3. Make Sure Your Corporate Culture Is Aligned with Your Talent and Business Strategies
Your strategies must go through your people and your culture to be fully implemented. If your corporate culture is at odds with your strategic priorities for business or for your people, it will be difficult to get things done. Make sure that they way work gets done is aligned with what you are trying to achieve across the organization. If there are gaps with how customers should be treated, how decisions should be made, or how results should be accomplished, identify and address them.
Does your culture help or hinder your plans for success?
4. Provide Coaching and Support
High achievers like to be challenged – especially when they have the support system to succeed. When expectations for success are clearly articulated, proportionately rewarded, and consistently transparent, you have set the stage for higher performance. Combined with skilled coaching and the right resources, employees will learn how to perform at their peak in a way that makes sense for your unique culture.
The sink or swim approach is not sustainable for most people. Do your employees have the support that they need to lift their performance to the next level?
5. Manage High and Low Performance
Desired results and behaviors should be recognized and rewarded in a way that is meaningful to each individual employee. By the same token, poor performance cannot be ignored. Nothing discourages a high performer faster than when there are no consequences for lack of effort or substandard performance.
Is there enough accountability in your culture to engage and retain top talent?
The Bottom Line
Appreciate and value your top talent by making it clear that they are an integral part of the company’s future. Create a compelling path for their contribution, and create a culture of accountability that fairly rewards performance.
To learn more about the talent management factors that matter most, download Why Talent Is Surprisingly Only 1/3rd of the Recipe for Talent Management Success
4 Keys to Keeping Talent Up to Date
Why Employees Change Their Mind
Here’s a token of my appreciation for ALL your efforts. I’m offering my most sincere appreciation, and it extends to all the folks who made our customized management development programs possible.
Workforce Planning Bureau
We contacted LSA to help us with customized management development. LSA worked with me to identify a solution that would meet our exact needs. We decided to start at the top and ran the program for our executive team. It was such a great success that we hope to roll it out companywide. We look forward to a long-term partnership with LSA Global and their team of experts.
Barry L. Byrd, SPHR
Human Resources Manager
LSA’s approach and ability to bring the best resources to eBay has been a great asset. They really focus on helping us succeed in any way they can and are very flexible in meeting our management and talent needs.
Learning & Development
Congratulations on your pro-activity in establishing this program and developing such an effective New Employee Orientation course.
President and Chief Executive Office
Thank you to LSA Global for their partnership and support in helping us to design and roll-out our valuable management development training program. I personally have partnered with LSA Global at four of my previous companies. It continues to be a delight working with LSA. We look forward to partnering with them at Blackhawk Networks for future training and consulting needs.
VP Human Resources
We recently partnered with LSA Global to offer our Supervisors and Managers a customized two-day management training program. Everyone who attended said it was by far the best management training program they had ever attended. The content was rich and highly interactive. The case studies were relevant. Each participant walked away from the training much better equipped to lead their teams.
Director of Human Resources
I have worked with other training companies and found it to be more of a seller/buyer relationship than one of matching the right expertise to our business issues. That’s what LSA does – ask the hard questions, listen, and understand our business needs. We receive the benefit of their expertise from assistance with personal development plans to enhancing team performance, to looking at enterprise-wide challenges. It’s all about helping our business succeed as we grow. Right now, LSA is providing great ideas, a fresh approach, and valuable guidance as we develop our management team and accelerate our client relationship management results.
Director, Team Development
The LSA Global team was very receptive and flexible to our needs every step of the way. Their staff and facilitator demonstrated attention to detail, responsiveness, and professional courtesy. The participants were thrilled with the outcome and rated the communication skills workshop and the facilitator as ‘Excellent’. I’d highly recommend working with the LSA Global team to meet your professional development needs.
The Next Generation Management Development courses have helped me communicate more effectively with my peers and teammates. By utilizing effective communication techniques such as clarifying and confirming, and asking open ended questions, I have been able to clarify and understand information in situations where I would have otherwise asked limited questions and made false assumptions.
Firmware Engineering Manager
LSA Global’s consultant brought a fresh perspective to our behavioral based interviewing strategy for two key executive positions we needed to fill, and their consultant helped us develop questions that produced a much deeper understanding of candidates’ capabilities. I am confident that the two new executives joining our organization have the right skills to add significant value. Throughout the process LSA was also very responsive in dealing with short lead time requests.
Because of the unique nature of our business, Excel is a core application in our accounting organization. After three attempts to find an Excel consultant who is capable of helping our finance team integrate advanced applications into our work processes we found LSA and Alex. He was not only a “Real” Excel expert but was masterful in helping us identify where to use Excel applications in our processes to increase our group’s efficiency.
SPO Partners & Co
Kim Silva, CFO
We recently contacted LSA Global to assist us with a unique training request. We gave LSA a very short deadline and LSA custom designed a training program to meet our exact requirements within the limited time allotted to them. We found their facilitator to be well versed in the subject matter and very credible; the design provided practical and valuable information to our team of managers. I highly recommend LSA Global, particularly in the area of management training.
Julaine K. Souza
Senior Vice President
LSA exceeded all my expectations. We interviewed 7 potential training and consulting partners and selected LSA due to their expertise, flexibility, and breadth and depth of solutions. We were able to construct a management training course from the modules most appropriate to our needs, and are able to provide additional training from their well developed portfolio of experts. Our managers galvanized as a team throughout the session and are better prepared for the rigors of a competitive market.
I continue to be impressed by the level of leadership development and management expertise and quality of advice and facilitation that LSA has to offer. What a smart and client-centric group of great people who really know how to help leaders attract, engage, develop and retain top talent.
Director, HR Business Partner
I’ve partnered with LSA Global at two companies now, and I consider them a valuable and trusted training and consulting resource. They recommended just the right solution to address our management development needs and have wonderful facilitators that match YuMe’s culture and style of our management team. I would highly recommend LSA Global to any company wanting to deliver quality learning solutions with a valuable learning and development partner.
I consistently look to LSA Global when I need custom programs put together for my client groups. I can always count on LSA to do a thorough needs analysis and to put together spectacular programs that are well received. Their management development and performance management expertise and professionalism make them one of my top-rated learning and development partners.
HR Program Manager
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