We engaged with LSA Global to train our Call Center Customer Service Managers and Team Leaders how to be effective coaches. We wanted our CSMs and TLs to be able to conduct the “hard” conversations around performance, to create a coaching environment that encourages our agents to be self-motivated, and ultimately to create a better experience for our consumers. LSA’s facilitator was able to tailor the content and deliver it in way that really demonstrated a deep understanding of our needs and left our CSMs and TLs wanting more!
Apr 04,2024
0
Mar 25,2024
0
Mar 21,2024
0
Mar 18,2024
0
Feb 11,2019
8 K
Apr 18,2017
8 K
Oct 25,2015
4 K
Feb 20,2019
4 K
Explore real world results for clients like you striving to create higher performance
