LSA Global helps a high growth (40% + per year) business services firm scale by improving strategic clarity by 25.1% while increasing clients by 54%.
While client satisfaction scores have been consistently high, the product has been perceived as “good,” and the team has been generally staffed with “A” players, the growth pressures were beginning to create areas of disharmony, inefficiencies and missed opportunities that were threatening the long-term health of the company.
Helping a business services firm scale is unique to each situation. The CEO was concerned that they would not be able to grow gracefully as employee morale was beginning to decline for the first time in the company’s history and fingers were being pointed at various management team members. At first blush, people seemed to be working harder than they needed to be, the company was not poised to grow gracefully and people needed to see a compelling change.
While many teams mistakenly begin an employee engagement or team building initiative, this CEO wisely started at a higher level by ensuring that their business strategy and corresponding leadership roles were aligned and up to the challenge at hand by outlining clear and compelling choices about where to play and what actions to take with his executive team.
The Bottom Line
The CEO knew that without strategic clarity, all of his other leadership moves would be diluted.
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