Global Diversity and Intercultural Productivity: Technology

Improving Employee and Vendor Relationships Across Cultures for a Technology Company

Client Case Study

Situation

This growing three billion dollar global company develops software and provides related services for businesses and consumers. The company believed that efficiency and effectiveness in their employee and vendor relationships and in their interactions among diverse populations and across geographical boundaries were key goals for continued success.

Specific goals included:

  1. Addressing and identifying current communication challenges when working with their counterparts in EMEA and APAC
  2. Making cultural awareness learning opportunities available to all employees who interact with international counterparts
  3. Ensuring international employees feel supported in their interactions with US counterparts
  4. Integrating cultural awareness and a global mindset into future development offerings

Complications

  • Overseas Growth: An international employee ramp-up was on the horizon adding another component to their already diverse workforce.
  • Communication: Effective communications between offices and partners across geographical boundaries would become increasingly difficult.

Approach

  1. Assess & Design 
    • Conducted assessments of entire target audience
    • Conducted interviews with key managers
    • Customized course design based on assessment and interview results
    • Tailored approach to fit seamlessly with the company’s leadership practices and values
    • Designed interactive lab, role plays, case studies, and on-the-spot coaching

Approach (cont)

2.  Tools and Best Practices

    • Shared best practices from leading global high tech companies to leverage model for understanding how cultural differences impact working relationships, expectations, teamwork, and communication
    • Supplied methods for promoting initiative, inclusion, and open communication
    • Provided strategies for communicating across distances, including minimizing challenges due to language differences and to cultural issues with India and APAC
    • Taught a highly effective model with the use of virtual communication tools for understanding cultural communication differences, minimizing challenges due to language and accent differences, strengthening productivity and communication with global colleagues, building trust, and maintaining relationships remotely

3.  Pilot: Piloted half-day program for key group of internal sponsors

4.  Continuous Improvement and Roll-out 

    • Incorporated feedback and lessons learned from the Pilot into design and delivery
    • Implemented twenty-two (22) half-day interactive sessions in North America and India for over 500 employees for key business units including finance, call centers, engineering, human resources, and marketing.

Results

  • 97.2% client satisfaction
  • Improved Relationships: Deepened teamwork, communication and collaboration across multiple global locations. Put strategies in place for building and maintaining relationships virtually.
  • Improved Efficiency: Improved efficiency and collaboration by creating alignment and a common language for all levels of the organization in North America and India while improving utilization rates.

Related Information

As a Training Outsourcing Partner, LSA consistently saves me time and money by designing the right solutions and quickly bringing us the best experts to solve key business problems in a way that works for our unique culture. Their methodology and resources are fantastic and allow us to deploy better solutions faster. I highly recommend them to anyone looking to raise the talent bar with a true strategic partner.

Tim Bonnet
Director of Training and Organizational Development

Dimension Data

We consistently receive positive feedback about the quality of the LSA Leadership Training Programs and LSA facilitators. We recognize and appreciate the hard work LSA always goes through to align to our unique culture and meet our specific requirements. Thank you for regularly going above and beyond to design solutions to meet our needs. Your support and dedication, both on the strategic and tactical side, have been outstanding!

Anna Meyer
Leadership Development

Intuit

LSA brought a very effective training design, and implementation approach to help us create a common language around our corporate training. As a fast growing company with a geographically dispersed workforce, their expertise in this area was invaluable to us in driving consistency, creating a sense of belonging for our employees, and developing a common language for all of us to use.

Binod Taterway
CEO

Blue Canopy

We hired LSA Global to design and deliver a customized outdoor experiential new employee orientation program for our recent group of MBA new hires. The program designed helped reinforce WIPRO core values. The program will help the new MBA hires to build relationships with fellow associates and enhance the group’s ability to operate successfully in the global world. I recommend LSA for effective on boarding/outward bound training of new MBA hires.

Vishu Venkat, PHR
Talent Acquisition

We value the relationship we have with LSA Global. I highly recommend LSA to anyone who is looking for top quality solutions to improve individual or organizational effectiveness.

Laura Dominguez
Director of Human Resources

I have worked with LSA Global at previous companies and welcomed the opportunity to bring them in to support my new organization. We worked closely with LSA to design a solution for our Client Partner Teams and Management Training on both coasts. LSA designed a customized solution for our business and organizational culture. LSA is a quality organization, one that I’d recommend to any company looking for a first class training and consulting partner that makes an impact.

Laurie Torres
Chief People Officer

LSA helped us design and deliver a blended learning solution for our leaders to help drive our growth plans in a way that aligned with our specific culture and values. LSA understood our business, had deep expertise in the content areas, tailored the programs to fit our specific needs, and delivered great results. They constantly strive to deliver business impact and align their solutions with our business initiates, culture, and performance management systems. I highly recommend them to anyone looking to take their leaders to the next level.”

Beth A. Taylor
Vice President of Human Resources

Thoratec

We turned to LSA Global to help take our behavioral interviewing process to the next level in terms of both efficiency and effectiveness. LSA quickly understood our unique culture and challenging requirements.  They immediately helped us to improve our ability to continue to hire top talent that fits our culture and talent management strategy as we rapidly scale.

Julie Pearl
Technical Program Manager

Google

LSA helped change our entire culture around meetings, making them more effective and efficient, thus enabling us to concentrate on driving more business.

Terry Wassman
VP of Human Resources

I’ve been associated with LSA for the last 8 years and have found them to be an extremely professional, well managed full service training organization. Since working with LSA, I’ve participated in a number of solutions ranging from Performance Management to Assertiveness Training – I’ve found that the quality of the resources is superior. They are well prepared and have definitely done a considerable amount of pre-work in order to customize our culture and business into the total learning experience – making it most beneficial for our employees.

Duane Schroeder
Human Resource Manager

Redwood Trust looked to LSA Global as a consulting partner to help us explore innovative and scholarly approaches to promote employee engagement and sustain the unique culture we’ve built over the last decade.  LSA helped us perpetuate coaching as a discipline across the organization by integrating our core values, goal setting and performance management under an interactive coaching program.  We appreciate LSA’s commitment to cutting-edge practices to help keep us a step ahead during this time of rapid change.

Rosalyn Chan
Vice President, Human Resources

Redwood Trust

The experiential New Employee Orientation was an incredible success for over 2500 new hires in four years across the globe. They partnered with us to create an innovative solution on very short notice, and added a huge amount of value that isn’t reflected in their cost. We could never have done it without their unmatched combination of expertise, professionalism, and creativity that aligned everything with our unique culture. Even our experienced hires were blown away!

Brenda Wagner
Founder and President

Proxicom

LSA has a very unique and powerful methodology regarding learning and learning strategy. LSA’s ability to overcome skepticism, obtain executive support, and create an aligned learning strategy that provides measurable business impact is second to none. They partner with you to understand your goals, flex to your needs, and solve your problems – all within your budget. They certainly help make my job easier and are a pleasure to work with. I highly recommend LSA to anyone trying to connect the dots between strategy, skills, knowledge, and results.

Noelle Van Vlierbergen
Human Resources Director

AKQA

Great job in designing the Mergers and Acquisition strategy session for our global team. The executive presentation and information was excellent. I gained additional insight on the importance of the role of HR in Mergers and Acquisitions.

Gloria Veon
Senior Vice President, Human Resources

Fujitsu

This was an extremely effective executive strategy session that helped our executive team efficiently navigate through our core strategic objectives. It was exactly what we needed.  The approach was practical and valuable for our specific business and market. I would recommend LSA to anyone looking to push their strategic planning and growth to the next level.

Blake Krikorian
CEO

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