Building a High Performance Culture: Life Sciences

Eliminating Complacency to Drive Performance at a Global Life Sciences Company

Client Case Study

Situation

The client is the Australian arm of a world leading, research-based pharmaceutical company, GlaxoSmithKline (GSK), which operates in more than 100 countries and employs more than 100,000 people. GSK consists of two operating groups—GSK Pharmaceuticals and GSK Consumer Healthcare—who research, develop, and manufacture medicines, vaccines, and consumer healthcare products.

In Australia GSK invests more than $35 million each year in research and development, contributes significantly to export revenue through pharmaceutical and consumer healthcare exports, and is active in GSK’s $580 million investment in global/community health improvement initiatives. The Asia Pacific revenue is $2.96 billion.

There was a sense that the business was growing complacent. The Managing Director wanted to “return a positive performance pressure to the business.”

Complications

  • Satisfied: Team members seemed complacent and happy with the current performance results.

Approach

  1. Diagnose: Understand the existing performance environment using our proven High Performance Environmental Structure Diagnostic Tool. The diagnostic enables leaders to quickly build a detailed picture of the current performance environment and accurately pinpoint key levers to improve performance.
  2. Strategize the Two Key Moves: Review the diagnostic results with the Leader and the Executive Team and agree on the two key actions that, if taken, will result in the most dramatic improvement in performance across the organization.
  3. Execute: Implement the two actions in a way that makes sense.

Results

In the words of Managing Director Paul Lirette:

“There has been a significant attitudinal and behavioral change from increasing the potency of the exposure mechanisms.

Annual reviews used to come around and it did not really matter as long as one does the norm. There were often no consequences for performance and there was acceptance of substandard performance.

The solution is to have clarity about the consequences for failure and the employee needs to expect appropriate consequences.

This increases accountability. We see this in the executive team being more engaged.”

Related Information

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Tracy Esposito
Director, HR Business Partner

It was a challenge to find a consultant with an approach to performance improvement that fit our unique culture and style. We were pleasantly surprised to discover LSA’s depth of expertise in the fields of motivation, developmental coaching and performance management and measurement.

LSA seamlessly integrated those components without our folks feeling like the intervention was forced. They understood what we were trying to accomplish, helped us clarify our objectives, and created a solid, refreshing approach that quickly got us moving and engage at all levels across the organization.Overall, I couldn’t be happier that we found a true strategy and implementation partner in LSA.

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President and Director

Redwood Trust

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Sally Buchannan
VP Human Resources

We partnered with LSA Global to help us invest in our people. LSA designed a modular and customized management curriculum that allows us to deliver top quality solutions to our managers and leaders. We consider LSA to be our learning and development partner and our LSA consultants to be an extension of our team.

Lisa Bruun
SVP Human Resources

Ellie Mae

Redwood Trust looked to LSA Global as a consulting partner to help us explore innovative and scholarly approaches to promote employee engagement and sustain the unique culture we’ve built over the last decade.  LSA helped us perpetuate coaching as a discipline across the organization by integrating our core values, goal setting and performance management under an interactive coaching program.  We appreciate LSA’s commitment to cutting-edge practices to help keep us a step ahead during this time of rapid change.

Rosalyn Chan
Vice President, Human Resources

Redwood Trust

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I contacted LSA to help us with leadership development. LSA worked with me to identify a solution that would match our needs as well as our personality. The solution was such a huge success. It received rave reviews. I would highly recommend LSA to other companies.

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Manager, Human Resources

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HR Manager

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Janet Pagano
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Senior Project Manager

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Todd Power
Office of the CEO

We recently hired LSA to help us take our client delivery methodology to the next level as we continue to grow and help our clients succeed. The custom strategy and design session exceeded our expectations. They really understood our business and delivered within tight time frames.  They were the best I have seen for this type of complex, visible and strategic work. LSA’s ability to get a group of 20+ executives from around the globe on the same page, push their thinking to new heights, and ensure an executable plan was excellent. I would recommend LSA to anyone looking to take their strategy and strategic execution to the next level.

Rob Sturgeon
EVP Client Delivery

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Great job in designing the Mergers and Acquisition strategy session for our global team. The executive presentation and information was excellent. I gained additional insight on the importance of the role of HR in Mergers and Acquisitions.

Gloria Veon
Senior Vice President, Human Resources

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LSA helped us design and deliver a blended learning solution for our leaders to help drive our growth plans in a way that aligned with our specific culture and values. LSA understood our business, had deep expertise in the content areas, tailored the programs to fit our specific needs, and delivered great results. They constantly strive to deliver business impact and align their solutions with our business initiates, culture, and performance management systems. I highly recommend them to anyone looking to take their leaders to the next level.”

Beth A. Taylor
Vice President of Human Resources

Thoratec

Over the years, both at 3Com and now at Redback, I’ve found LSA Global to be a valuable resource. The recent compliance program that they delivered for Redback’s executive and management team was the right solution, of the highest of quality, and customized to our business and culture. I would highly recommend LSA to any company looking for top quality solutions.

Gina Fulton
Vice President of Human Resources

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