Rule Number One – Follow Through on Employee Engagement Results
The cardinal rule of employee engagement surveys: don’t ask for employee feedback unless you are determined to follow through with meaningful actions and answers.
Curiosity vs. Action Driven Surveys
Surveys driven simply by curiosity only raise employee hopes that things will improve. If no action is taken, leaders lose credibility and fewer employees will invest in the “empty process” next time. But surveys undertaken with the will and resources to follow through upon what is learned can, by the initial effort itself, strengthen employee faith in their company’s leaders.
The Real Work Begins Earlier than You Think
Many mistakenly believe that the real work begins once the survey has closed. While it is true that creating and implementing actions is difficult change management work, the real work begins before the survey has even been announced. Before you embark on an employee engagement initiative:
Five Steps to Follow Through on Employee Engagement Results
If you are prepared to commit to meaningful action and your employees understand how engagement fits into the strategic picture, go for it!
Then, to be sure your investment pays maximum benefits, follow these tips from our best practices playbook compiled after surveying over half a million employees across more than 5,000 organizations every year.
1. Communicate Engagement Results
Communication is perhaps one of the most overlooked and under-executed elements of the employee engagement survey process. Your survey communication can increase participation rates, build employee trust, encourage open and honest feedback, and lead to positive organizational change.
Ineffective communication is one of the biggest barriers standing in your way of survey success.
All engagement-related communications should have the goal of informing, educating, building momentum, ensuring confidentiality, disclosing intent, improving engagement, building trust and gaining buy-in.
The minimum communication plan should include:
2. Actively Discuss Results in Smaller Groups
If you want to follow through on employee engagement results, you must actively involve managers in reviewing the results and creating actions to improve engagement. And managers must actively involve their teams in reviewing the results and creating actions to improve engagement for their teams.
3. Identify What Matters Most
At the company and team level, identify the engagement areas and items that (1) have the highest correlation to engagement in your unique culture, (2) have the greatest room for improvement, (3) make sense for your unique strategy and culture, and (4) have viable potential actions that align with your business and people strategies versus pie-in-the-sky ideas that will never truly be implemented.
If you want to have a higher chance of follow through on employee engagement results, actively involve employees in identifying what matters most, rather than telling them what they should do next.
4. Agree Upon Next Steps
After the data has been analyzed and options have been fully discussed and debated, it is time to identify the critical few actions to get from where you are to where you want to be for each strategic area of improvement. To create a higher chance of success, have clear success metrics, assign clear ownership and break the actions into manageable steps.
5. Monitor and Continuously Improve
Create a project plan to evaluate and share progress, learn and adjust. Learn from both successes and failures and involve employees in making it a great place to work.
The Bottom Line
Hold yourselves and others accountable for implementing the steps you have committed to take. The overall objective is just where we started: to take steps to influence how employees get their work done every day, year-round and gain their whole-hearted commitment to improving performance overall.
To learn more about boosting employee engagement, download Top 6 Forces Driving Employee Engagement and Proven Strategies to Move the Engagement Needle
Corporate Change Is Personal
Working with LSA Global has proven to be extremely valuable and worthwhile. LSA understands our business, has deep expertise in content areas, and tailors the programs to deliver great results. The facilitator was extremely knowledgeable about Working Globally with India and her energy and passion made the session interesting, fun, and enjoyable for all that attended. The participants walked away extremely pleased along with highly useful practices and tools. I would highly recommend LSA Global to any company that has partners or offices in India.
Human Resources Business Partner
I highly recommend LSA Global to anyone who is looking to improve individual or organizational effectiveness through their top quality programs and broad range of expertise.
VP of Human Resources
I’ve been associated with LSA for the last 8 years and have found them to be an extremely professional, well managed full service training organization. Since working with LSA, I’ve participated in a number of solutions ranging from Performance Management to Assertiveness Training – I’ve found that the quality of the resources is superior. They are well prepared and have definitely done a considerable amount of pre-work in order to customize our culture and business into the total learning experience – making it most beneficial for our employees.
Human Resource Manager
We partnered with LSA to pilot a customized behavioral interviewing program to help ensure that we continue to hire the best and brightest as we continue to rapidly scale. LSA’s ability to understand our business and our unique culture combined with their desire to ensure that the best practices framework truly fits our performance environment and is highly adopted by our people is a real blessing. Most other firms want to just ‘give you training.’ Not LSA, they are focused on helping me hit our hiring forecasts and attract A players.
Director of Global Recruiting
The Managing Virtual Teams program was extremely valuable. Your consultant/ facilitator’s fundamental knowledge of Synopsys as a company provided an incredible base to build upon while tackling the complications of managing and working with globally distributed teams. My team walked away walked away with highly useful practices and tools. It was an excellent use of our time.
Vice President, Information Technology
Over the years, both at 3Com and now at Redback, I’ve found LSA Global to be a valuable resource. The recent compliance program that they delivered for Redback’s executive and management team was the right solution, of the highest of quality, and customized to our business and culture. I would highly recommend LSA to any company looking for top quality solutions.
Vice President of Human Resources
LSA is an instrumental training outsourcing partner in helping us to build management capacity and strategically invest in our people. Their flexibility, depth, and breadth of expertise allows us to deliver top quality solutions that are directly tied to key business plans. Their ability to custom design, deliver, and evaluate our Management Curriculum has been excellent. They are true business partners and a pleasure to work with.
Margaret M. Mader
Vice President, Human Resources
We consider LSA our true business partner in the areas of Learning and Organizational Development. From Strategic Planning to Presentation Skills and Management Training, they continue to provide excellent value and extremely high quality solutions – not just one time events. I recommend them to anyone looking to drive true business results.
Michelle A. Mitchell
Vice President, Worldwide Human Resources
Each program is preceded by an assessment of the participants. The course is then designed to fit the specific parameters and needs of the group. The highly interactive delivery is provided by recognized experts in their fields. On the spot coaching is provided during the program and each participant receives individual follow-up after the course. Courses can be delivered in-person or virtually. Given the nature of Cisco’s business and the way we operate, these remote workshops are a must for anyone who joins our company. Their work is eye opening. Great content and fantastic delivery.
Frank J. Kuypers
Business Development Manager
LSA has been a tremendous asset to my portfolio, both at my current company and my past company. As an HR leader, I am always looking for ways to find external resources that can provide a solution to our management training needs. LSA does that for me. Their solutions are presented in a much more leadership-oriented manner so as to be crisp, business relevant, and easy to apply right back on the job. I will continue to augment our programs using LSA solutions.
VP of Human Resources
What a refreshing change from the half-baked psycho-babble you normally get from training and consulting organizations. LSA gives you the practical and results-oriented assistance you need to define and reach your goal. They provide a results driven plan – not just a temporary fix. They are great to work with, and even more importantly, they “get it!”
Vice President Human Resources
What a personal and professional pleasure it has been to Partner with LSA. They are truly a strategic partner with Wyse. For more than 5 years, LSA has been engaged in delivering various training and development solutions for Wyse, from custom on-site programs targeting specific core competencies, to working individually with clients to build job skills, and offering invaluable services to me and my team as we continue to build our learning programs. LSA’s representatives do more than sell a product, they offer a full service solution: they understand our business, our strategic initiatives, and the needs of our customers.
Director of HR
On behalf of Roche and my staff I would like to sincerely thank you for your help with this. The English as a Second Language (ESL) assessment and coaching that you provided for our team was a great success.
For our go to training outsourcing partner, LSA provides exactly what we want. As always, they deliver outstanding work!
Director, Organizational Excellence & Development
LSA’s customized Effective Presentation Skills program has helped me elevate my presentation skills to the next level. I now have a much greater self-awareness of my presentation skills and can leverage off of my strengths while working to improve upon other areas. I would definitely recommend this solution to anyone for whom business presentations are an integral part of their job.
Senior Marketing Manager
Download key published insights and tools from industry experts highlighting best practices in the areas of talent, strategy and culture.
Want to know how you stack up against leading organizations? Receive a complimentary benchmarking analysis courtesy of an LSA Expert.
Get up to speed on timely solutions critical to your business. Published by LSA Experts based upon client feedback and key industry trends.
First we identify the key metrics you want to improve. Then we assemble a dedicated team of elite experts who have successfully solved similar problems with similar clients.
Stay up to do date with the latest information on how we help high growth companies align their culture and talent with strategy.
Real world consulting and training approaches from LSA projects, providing insights on how your company can outperform the competition.