2 Must-Have Keys to Engaging Employees

Graphic of how to boost the keys to engaging employees

Keys to Engaging Employees
Lots of leaders and managers talk a good game when the subject of improving employee engagement comes up, but how many are really serious about putting in the time and effort to make sure it happens?

The Definition of Employee Engagement
Simply put, engaged employees advocate for their company, give more discretionary effort and intend to stay at the company.

Why Employee Engagement Matters
First you should know how much it matters. Studies show that engaged workers are over 40% more productive and effective than their unengaged counterparts. Now wouldn’t that make enough of a difference for your senior leadership to sit up and take notice?

Two Keys to Doing Employee Engagement Right
We believe there are two keys to getting employee engagement right:

  1. Being strategic, and
  2. Involving managers

#1.  Being Strategic
This means that you have identified not only what engagement will look like but what role it will play in your business and people strategies. For engagement to drive performance, you need clear linkages between the way you want your workers to behave and your strategic priorities.

In other words, engagement should not be an HR tactic, but a company and leadership strategy for success.  Once the strategy is clear, use a customized engagement survey that will help pinpoint the engagement areas and actions that matter most.

#2.  Involving Managers
Managers hold the keys to improving the engagement of their teams. You must actively involve them in understanding the survey results and in designing the actions required to improve employee advocacy, discretionary effort and intent to stay.

Then teach them how to follow up effectively.

  • Have they built good relationships with their employees?
  • Have they earned the trust of their followers?
  • Have they communicated the importance and value of engagement?
  • Do they know how to observe behavior and give constructive feedback?
  • Can they commit to having conversations on a regular basis with each team member to track and monitor progress toward agreed-upon behavioral goals?

Finally, you must hold managers accountable for the level of engagement of their team. They need to know you are serious. This is not just a nice-to-have because  you, and the senior executive team, have determined that employee engagement matters a great deal.

The Bottom Line
Periodically, check with all employees to see if their managers are following up by sharing and reviewing engagement results with the team and by creating action plans to improve.  We know that when managers don’t follow up, their team loses 6% of their engagement in just one year.

If you want to learn more keys to engaging employees, download The Top 10 Most Powerful Ways to Boost Employee Engagement.

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For our go to training outsourcing partner, LSA provides exactly what we want. As always, they deliver outstanding work!

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Each program is preceded by an assessment of the participants. The course is then designed to fit the specific parameters and needs of the group. The highly interactive delivery is provided by recognized experts in their fields. On the spot coaching is provided during the program and each participant receives individual follow-up after the course. Courses can be delivered in-person or virtually. Given the nature of Cisco’s business and the way we operate, these remote workshops are a must for anyone who joins our company. Their work is eye opening. Great content and fantastic delivery.

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The refreshing thing about LSA is that they focus on understanding our business situation and helping me succeed instead of selling a product. With over 150 experts, they are an invaluable resource that helps me deliver higher quality results faster. I recommend them to anyone looking to improve the performance of their workforce.

Stacie Rodgers
VP of Human Resources

Cutera

We consider LSA Global our outsourced learning and development partner. We worked closely with LSA to customize a management development program to meet our growing business needs. I would highly recommend LSA to any company wanting to deliver quality learning solutions.

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What a personal and professional pleasure it has been to Partner with LSA. They are truly a strategic partner with Wyse. For more than 5 years, LSA has been engaged in delivering various training and development solutions for Wyse, from custom on-site programs targeting specific core competencies, to working individually with clients to build job skills, and offering invaluable services to me and my team as we continue to build our learning programs. LSA’s representatives do more than sell a product, they offer a full service solution: they understand our business, our strategic initiatives, and the needs of our customers.

Jeff Rangel
Director of HR

We engaged LSA to design and deliver a 6-month custom executive coaching program for a group of our key leaders. The focus of the program was to help a core group of senior leaders to leverage previous investments in management training, to ensure the engagement and retention of key employees, and to push critical strategic initiatives forward. Even with the high expectations of our senior people, LSA has completely exceeded our expectations. I would recommend them to anyone looking to create and implement a custom coaching methodology using proven tools to drive true change.

Ivan Fukumoto
Senior HR Manager - Staffing, Training, & Development

We signed up with LSA early on–as their 22nd Member! Since then, our organization’s learning needs have increased and decreased and increased again with the changing times. The beauty of the LSA business model is its flexibility…when we needed to supplement our own internal resources, we used LSA services knowing that we could depend on the outstanding quality of the leadership development and management training programs they provide.

Margie Bunting
HR Manager

LSA exceeded all my expectations. We interviewed 7 potential training and consulting partners and selected LSA due to their expertise, flexibility, and breadth and depth of solutions. We were able to construct a management training course from the modules most appropriate to our needs, and are able to provide additional training from their well developed portfolio of experts. Our managers galvanized as a team throughout the session and are better prepared for the rigors of a competitive market.

Mitch Mandich
CEO

Edify

LSA’s approach and ability to bring the best resources to eBay has been a great asset. They really focus on helping us succeed in any way they can and are very flexible in meeting our management and talent needs.

Mike Normant
Learning & Development

ebay

I continue to be impressed by the level of leadership development and management expertise and quality of advice and facilitation that LSA has to offer. What a smart and client-centric group of great people who really know how to help leaders attract, engage, develop and retain top talent.

Tracy Esposito
Director, HR Business Partner

Our company engaged LSA to do a specialized “train the trainer” program, and the consultant’s performance outdid our exceptionally high standards for such a program. Very crucial to the success of this program was the work done upfront to discuss our needs and to interview key members of our organization so that the program specifically met our goals. Our facilitators continue to comment on the success of the program. Thanks also for the follow-up.

Frank Abbott
Chief Financial Officer

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