Situational Leadership Training Success at the Leader in Ceramics Arts and Crafts

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Santa Clara, CA – LSA Global, the premier one-stop performance consulting and training firm that helps high growth life science, technology, and service companies create a competitive advantage by powerfully aligning their culture and talent with strategy today announced results for Situational Leadership Training for iLoveToCreate®, a Duncan Enterprises Company, is a privately-held, family-owned, Fresno, California based company that has been a leader in the ceramics arts and crafts industries since 1946.

  • 97.6% Job Relevance
  • 100% Satisfaction
  • 213% Knowledge Gain

The customized workshop provided the management team with hands-on experience at diagnosing key leadership situations and practical real-life applications. Managers discovered how to minimize tension and frustration while encouraging greater confidence, commitment, and motivation in order to achieve personal milestones, talent management goals and corporate objectives.

At the end of the program, the management team:

  • Understood the concept of leadership and its importance to effective performance.
  • Identified areas to improve employee retention and commitment.
  • Increased their probability for success as leaders.


“Our leadership team had high expectations for the on-site situational leadership program brought to us by LSA Global.  I can say that with such confirming positive responses to the training, their expectations were exceeded with full engagement and enthusiasm.  We will turn to LSA Global again and again for professional, quality training.   It was a very valuable learning experience with an immediate return on our training and development investment.”
Kerri Ladd | VP of HR | iLoveToCreate, a Duncan Enterprises Company

 

About LSA Global
Founded in 1995, LSA Global is a leading performance consulting and training firm that helps high growth technology, services, and life-science companies create a competitive advantage by powerfully aligning their culture and talent with their strategy. Learn more about getting aligned.

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I see the return on investment coming at several levels. Our line supervisors reported rapid drops in escalated calls after we implemented the call center training programs. Scores on key customer survey questions showed improvement, especially among call centers with less experienced reps. And our turnover costs have been significantly reduced, mainly because the simulations in these programs give our new hires such a clear picture of what it takes to succeed in this job. And, the most important return is that we are seeing more complimentary letters from our customers and service representatives that are more satisfied with their jobs.

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We consistently receive positive feedback about the quality of the LSA Leadership Training Programs and LSA facilitators. We recognize and appreciate the hard work LSA always goes through to align to our unique culture and meet our specific requirements. Thank you for regularly going above and beyond to design solutions to meet our needs. Your support and dedication, both on the strategic and tactical side, have been outstanding!

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