LSA Global Releases Q2 Client Metrics

LSA Global Releases Q2 Client Metrics
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Santa Clara, CA, January 23, 2009 – LSA Global, the premier one-stop global training and consulting firm that focuses on achieving measurable business results with a select group of clients, today announced updated training measurement metrics for the second quarter.

“We are fiercely devoted to quality results and proud that over 85% of our business comes from repeat business with satisfied clients,” states Tristam Brown, president & CEO of LSA Global. “Our intense focus on measuring and quantifying the impact and transfer of training and development continues to pay off.”

With over 600 training assessment and measurement projects under our belts, the results continue to support our core belief in the importance of the transfer of training in driving tangible business results. For the second quarter, our key client satisfaction and transfer of training measurement metrics continue to greatly exceed industry averages:

  • 97% client satisfaction
  • 98% solution recommendation
  • 98.2% facilitator/consultant recommendation
  • 93% relevance index
  • 148% knowledge gain

Training measurement is critical to producing solid business results, driving accountability for project execution, and providing feedback for coaching. While many companies philosophically believe in investing in people through skill building, many practitioners are still content to allow the results to “take care of themselves.” In our opinion, the probability of this approach having a tangible business impact is slim.

According to Brown, “A learning investment must be managed appropriately if you expect a tangible business benefit.” Without managing the learning process to ensure that training translates into performance management results, there may be little or no benefit for either the individual or the company.

About LSA Global

Since 1995, LSA has helped leading organizations create and maintain distinct competitive advantages through people. We are a training and consulting firm that is skeptical of the value of stand-alone training. For development to provide value, we believe that learning should be approached as a business change initiative–not as an event or employee benefit.

Our solutions focus on full implementation in the areas of:

  • Assessment
  • Sales Revenue Growth
  • Leadership and Management Performance
  • Project Management Performance
  • Measurement

We believe our clients’ success in the marketplace is realized through increased revenue, decreased costs, and higher productivity.

We are fiercely devoted to the success of our clients and proud that over 85% of our business comes from repeat business with satisfied clients and that we have a 97%+ customer satisfaction rating.

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