LSA Global Client Wins 2010 Bersin & Associates Leadership Development Excellent Award

Santa Clara, CA, March 10, 2010 – LSA Global, the premier one-stopglobal training outsourcing and consulting firm that focuses on achieving measurable business results with a select group of life science, high technology and services industry clients, today announced that their client, Redwood Trust (NYSE: RWT), was selected by Bersin & Associates as the 2010 Learning Leader in the Leadership Development Excellence category. Redwood Trust has looked to LSA Global for their people performance needs since 2005 and began Leadership Development initiatives with LSA in 2007.

The prestigious award recognizes organizations which have developed and implemented best practice approaches to employee learning and talent management resulting in significant business improvement. According to Bersin & Associates, Redwood Trust was saluted “for its integrated leadership development, role realignment, and performance systems—all part of an initiative to change how the company develops talent. The effort includes programs which put emerging executives into actual business challenges.”

According to Russ Silva who heads up LSA’s Leadership Development practice, “Redwood’s Leadership initiative exemplifies LSA’s approach to executive learning and development—driving meaningful business results. In Redwood’s case, the results added up to a multi-million dollar increase to their bottom-line.” While those results are extraordinary for a leadership development initiative, Silva noted they are the result of designing Leadership solutions that are executed within the context of achieving a company’s strategic objectives.

This Action-Learning approach to Leadership Development puts managers and executives into situations that are highly relevant to the current and future success of the individual and the company. The action-learning process is designed around the real work of executives and has a strong results-based format. Silva explains that “LSA’s three foundational programs at Redwood included a web-based Executive Level Enterprise Simulation, a Case-Based Strategic Decision workshop, and an Action Learning/Challenge Assignment that accounted for the positive impact to Redwood’s bottom-line. Each of these programs places participants in situations where they must make executive level decisions and take meaningful executive action. The programs also provide an ideal platform for Senior Executives to share their knowledge, coach, and mentor developing executives.”

Silva continues, “While developing executives’ ability to execute on Redwood’s strategy was a prominent component, institutionalizing Redwood’s unique culture, leadership and organizational values were equally as important. To insure this leadership legacy, LSA has helped executives at all levels improve their coaching capabilities, developed a behavioral 360 degree survey that provides leadership feedback, and developed a performance measurement system that facilitates performance alignment and coaching conversations. The end result is an environment where individuals are responsible for their performance and leaders are true facilitators of learning.”

The Bersin & Associates report, “Learning Leaders 2010: Lessons from the Best,” provides an in-depth look at the best practices of the 25 award winning companies, including Redwood Trust in the Leadership Development Excellence category. Click here to receive a complimentary copy. Learning Leaders program partner Elearning! magazine also features Redwood Trust and the other 2010 winners in its March special issue.

About LSA Global
Since 1995, LSA has helped leading organizations create and maintain distinct competitive advantages through people. We are a training and consulting firm that is skeptical of the value of stand-alone training. For development to provide value, we believe that learning should be approached as a business change initiative–not as an event or employee benefit.

Our solutions focus on full implementation in the areas of:

  • Training Needs Assessment
  • Sales Performance
  • Customer Loyalty
  • Leadership Development & Action Learning
  • Management Training
  • Project Performance
  • Measurement
  • Outsourcing Services

We believe our clients’ success in the marketplace is realized through increased revenue, decreased costs, and higher productivity.

We are fiercely devoted to the success of our clients and proud that over 85% of our business comes from repeat business with satisfied clients and that we have a 97%+ customer satisfaction rating.

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HR Manager

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Vice President, Information Technology

We engaged with LSA Global to support our Customer Service Improvement initiative to develop and enhance the awareness and importance of good customer service within our Corporate Business Services group. We wanted to deliver a solution that would positively influence and shape internal behaviors and customer behaviors.

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Margie Bunting
HR Manager

Thanks for a great and valuable session. The Project Management expertise and methodology that you brought to the table was perfectly targeted to our needs and our company. You definitely helped us launch an important step in driving best practice company standards around project management. I highly recommend this workshop to anyone looking to improve Project Management Best Practices, Skills, and Methodologies.

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LSA has been a tremendous asset to my portfolio, both at my current company and my past company. As an HR leader, I am always looking for ways to find external resources that can provide a solution to our management training needs. LSA does that for me. Their solutions are presented in a much more leadership-oriented manner so as to be crisp, business relevant, and easy to apply right back on the job. I will continue to augment our programs using LSA solutions.

Ken Boehm
VP of Human Resources

We turned to LSA Global to help us take our project risk management practices to the next level. As we continue to grow and our projects are increasing significantly in complexity, it is imperative that we incorporate risk management best practices deeper into our Delivery and Project Management methodologies to continue to increase productivity, efficiency, and client satisfaction. I am really happy with the results and would recommend LSA to anyone looking to take project risk management to the next level.

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AKQA

LSA is a great and high quality training and consulting resource. In less than a week turnaround time, they were able to design and deliver a ‘best in class’ inside sales solution to meet my team’s unique needs. They met my high expectations and were very responsive to my specific objectives.

Olivia Flach
Americas Retail Sales

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ServiceSource has relied on LSA Global’s expertise for a variety of core initiatives, from strategy design and implementation, to sales skills, to sales coaching. We recently engaged LSA Global to create a competency matrix for our inside sales team that will serve as our roadmap for employee on-boarding, development, succession planning and retention. This project had a tight timeline with high visibility. LSA Global completed the deliverable ahead of schedule and surpassed our expectations.

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Senior Vice President

Service Source

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Pratiksha Patel
Assistant Vice President Talent

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Steven Gray
US Enterprise Services

I want to personally thank you for meeting and exceeding our expectations. For giving our consultants something they could walk away from the session with and immediately utilize. And finally, for being so professional, yet fun, to work with.

Jennifer Morgans
VP Customer Experience

You have become our premier change leadership strategic partner. Your expertise in the human side of change is unparalleled and enabled our company to successfully implement our ERP Solution under challenging and ever-changing circumstances.

Ted Ramlet
CIO & SVP

McKesson

LSA custom designed a Management Development program that is absolutely “on target” for our technical managers. Their facilitator has done a superb job delivering the material in a way that is fast paced, highly interactive, and fun. She presents practical solutions to the people situations that our managers face every day. I regard LSA as an excellent partner that understands our business needs and a virtual member of our HR department.

Judith Onton
Vice President Human Resources

On behalf of Roche and my staff I would like to sincerely thank you for your help with this. The English as a Second Language (ESL) assessment and coaching that you provided for our team was a great success.

Cam Greig
Associate Director

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We recently partnered with LSA Global to offer our Supervisors and Managers a customized two-day management training program. Everyone who attended said it was by far the best management training program they had ever attended. The content was rich and highly interactive. The case studies were relevant. Each participant walked away from the training much better equipped to lead their teams.

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Noelle Van Vlierbergen
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Rochana Golani
Director, Global Field Readiness

We value our relationship with LSA Global. They focus on understanding our business situation and helping us succeed. LSA continues to deliver top quality consulting and leadership solutions that are highly customized for our business and culture. I would highly recommend LSA Global as a top quality resource to anyone looking to greatly improve the skills of their leadership, management, and project teams.

Bonnie S. Olson
Vice President of Human Resources

LSS

After a difficult search to find a partner that could address a very specific leadership development need, we chose LSA Global. They were responsive to our needs and created a solution that we continue to see results from. It is nice to know we have access to their expertise with a simple phone call.

Valerie Blackburn
Director of Business Operations

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