LSA and Electrolux to Speak at International Customer Management Institute’s Annual Call Center Exhibition

Santa Clara, CA, November 28, 2012 – LSA Global, the premier one-stop performance consulting and training firm that helps high growth life science, technology, and service companies create a competitive advantage by powerfully aligning their culture and talent with strategy today announced that Anne Slough, the Director of LSA’s Sales Performance and Customer Loyalty Practices will be speaking at the upcoming May 13-14, 2013 International Customer Management Institute’s Annual Call Center Exhibition focusing on call center strategies, skills and best practices.


The interactive session is based on experiences from the Appliance Contact Center at Electrolux and will highlight how to:

  • align your call center with your overall brand strategy
  • leverage your most valuable customers to increase loyalty
  • transition from a service to a service + sales culture
  • evolve from a cost center to a profit center
  • avoid the key pitfalls associated with implementing a sales strategy


Session Details:

Making the Sales Connection – the Key to Empowerment at Electrolux

 
Date: May 15, 2013
Time: 11:00AM – 12:15 PST
Location: Seattle, Washington

Register Now

Speakers:

Anne Slough – Director, Sales and Service Practices, LSA Global


Mrs. Slough serves as a leading consultant to the contact center industry. She has a rich history of directing senior level executives in the development of their corporate strategies and contact center initiatives. She has an extensive background in helping contact centers to develop business plans, to diagnose operational gaps, and to implement results-oriented cultures. Ms. Slough has both a breadth and depth of experience in establishing and growing high-performing teams. She is a frequently requested speaker at leading contact center conferences and symposiums. She holds a BA and MA from East Carolina University.

Jane Pearson-Wray – CSG – Sr. Manager, Continuous Improvement, Electrolux Major Appliances


Located in Augusta, Jane Wray serves as a Senior Manager, Continuous Improvement for Electrolux Major Appliances. She has been with the organization for 14 years working in various roles including Project Manager for Demand Flow (Supply Chain) and Purchasing for North America. Jane has responsibilities for Training (both new hires and refresher courses), Quality Assurance, Social Media (in conjunction with Digital Marketing), Correspondence, Escalations and Forecasting / Scheduling.

About LSA Global
Founded in 1995, LSA Global is a leading performance consulting and training firm that helps high growth technology, services, and life-science companies create a competitive advantage by powerfully aligning their culture and talent with their strategy. Learn more about getting aligned

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Our talk times are very crisp. The Contact Center Learning Solutions contributed significantly to our success at meeting or running under our target talk times. That’s important for our costs and, even more, to respecting our customers’ time. We see these two programs helping us bridge more of our service calls into selling calls. We’ve also reduced training time by a day or more, because these programs fulfill certain training objectives faster and better than what we used before. The overall benefit is quality. Quality comes from the way our associates handle calls – their ability to be confident, professional and crisp in their approach. And it comes from great coaching. These solutions have helped make our customer contact experiences the best they can be.

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