LSA and Electrolux to Speak at International Customer Management Institute’s Annual Call Center Exhibition

The interactive session is based on experiences from the Appliance Contact Center at Electrolux and will highlight how to:

• align your call center with your overall brand strategy
• leverage your most valuable customers to increase loyalty
• transition from a service to a service + sales culture
• evolve from a cost center to a profit center
• avoid the key pitfalls associated with implementing a sales strategy

Session Details:

Making the Sales Connection – the Key to Empowerment at Electrolux

Speakers:

Mrs. Slough serves as a leading consultant to the contact center industry. She has a rich history of directing senior level executives in the development of their corporate strategies and contact center initiatives. She has an extensive background in helping contact centers to develop business plans, to diagnose operational gaps, and to implement results-oriented cultures. Ms. Slough has both a breadth and depth of experience in establishing and growing high-performing teams. She is a frequently requested speaker at leading contact center conferences and symposiums. She holds a BA and MA from East Carolina University.

Located in Augusta, Jane Wray serves as a Senior Manager, Continuous Improvement for Electrolux Major Appliances. She has been with the organization for 14 years working in various roles including Project Manager for Demand Flow (Supply Chain) and Purchasing for North America. Jane has responsibilities for Training (both new hires and refresher courses), Quality Assurance, Social Media (in conjunction with Digital Marketing), Correspondence, Escalations and Forecasting / Scheduling.

About LSA Global
Founded in 1995, LSA Global is a leading performance consulting and training firm that helps high growth technology, services, and life-science companies create a competitive advantage by powerfully aligning their culture and talent with their strategy. Learn more about getting aligned