LSA Global’s Anne Slough to Speak at Annual Call Center Expo – New Orleans – June 16, 2010

Santa Clara, CA, May 10, 2010 – LSA Global, the premier one-stopworld-wide training outsourcingand consulting firm that focuses on achieving measurable business results with a select group of top performing organizations, today announced that the Director of the Customer Loyalty Practice, Anne Slough, will speak at ACCE – Annual Call Center Conference & Expo taking place in New Orleans, June 14-17, 2010.

The focus of Anne’s Session #601, Successfully Incorporating Home Agents into Your Staffing Mix, Wednesday 6/14 @ 3:45PM – 5:00PM is to share industry best practices for beginning and sustaining a home-based agent team.

According to recent research, there will be a 37% increase in home-based agents. With an increased focus on operational efficiency and creating the optimal customer experience to ensure customer profitability, home-based agents are increasingly a piece of the staffing solution. In this interactive session, participants will learn best practices for beginning and sustaining a home-based agent team. In case study format, participants will be taken through the home-based agent evolution from hiring, to training, to implementing and coaching a home-based agent team. Attendees will learn how to effectively incorporate their home-based agent strategy into their existing staffing models, how to bridge the gap for communicating, coaching, training and measuring performance between in-house and home-based agents.

About Anne Slough

Anne Slough is the Director of the Customer Loyalty Practice for LSA Global. She is responsible for leading our Customer Loyalty Training and Consulting Practice and driving client success in the areas of Loyalty, Sales and Contact Centers. She has a rich history of partnering with senior level executives in the development of their corporate loyalty strategies and contact center initiatives. She has an extensive background in helping organizations to develop business plans, diagnose operational gaps, and implement results-oriented sales and service cultures. Ms. Slough has both a breadth and depth of experience in establishing and growing high-performing teams. Her experience spans from selecting technology to establishing recruiting and selection procedures, goal setting processes, feedback systems, coaching models and implementing sales and service skills. She has an expansive understanding of the complexities facing organizations today. Ms. Slough has worked with organizations of all sizes and industries, both in the United States and abroad. She is a frequently requested speaker at leading loyalty and contact center conferences and symposiums. She holds a BA and MA from East Carolina University.

About LSA Global

Since 1995, has helped leading life science, high technology and services organizations create and maintain distinct competitive advantages through people. We are a training and consulting firm that is skeptical of the value of stand-alone training. For development to provide value, we believe that learning should be approached as a business change initiative–not as an event or employee benefit.

Our solutions focus on full implementation in the areas of:

  • Training Needs Assessment
  • Sales Performance
  • Customer Loyalty
  • Leadership Development & Action Learning
  • Management Training
  • Project Performance
  • Measurement
  • Outsourcing Services

We believe our clients’ success in the marketplace is realized through increased revenue, decreased costs, and higher productivity.

We are fiercely devoted to the success of our clients and proud that over 85% of our business comes from repeat business with satisfied clients and that we have a 97%+ customer satisfaction rating.

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LSA’s Customized Project Management workshop exceeded our expectations. The facilitator was a true expert in both the content and our industry. They really understood our priorities and helped us learn not only the best practices in Project Management, but how to apply them to our specific environment. I would highly recommend them to anyone looking to create the foundation for successful projects and project teams.

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We selected LSA over a handful of other experts to assist with a key sales imperative. LSA added value every step of the way throughout the entire sales, design, implementation, and follow-up process. Their customized approach to sales presentation training exceeded expectations, and we are excited about global implementation across our offices in more than 100 countries. LSA’s unique approach is an added game changer, and I recommend them to anyone looking to get high quality results.”

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Grant Thornton

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Here’s a token of my appreciation for ALL your efforts. I’m offering my most sincere appreciation, and it extends to all the folks who made our customized management development programs possible.

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LSA exceeded all my expectations. We interviewed 7 potential training and consulting partners and selected LSA due to their expertise, flexibility, and breadth and depth of solutions. We were able to construct a management training course from the modules most appropriate to our needs, and are able to provide additional training from their well developed portfolio of experts. Our managers galvanized as a team throughout the session and are better prepared for the rigors of a competitive market.

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