Customer Loyalty Best Practices Whitepaper Download: 4 Ways to Move Customers from Loyalists to Advocates.
It’s great when you have customers who are so pleased with your service that they buy from you again. We call them Loyalists, But it’s even better when you can shift them from being “merely” loyal to acting as true and committed Advocates. That’s when they act to persuade others to buy your unique brand, your specific solutions, your value-added products and your offerings. The question is: “How can we motivate good customers (Loyalists) to become brand promoters (Advocates)?”
In our two decades of work in customer service and customer loyalty with contact centers and brand leaders, this article outlines what it takes to convert your customers from repeat and loyal buyers to enthusiastic promoters who advocate for you and your brand.
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