How to Build Higher Levels of Trust in Leaders Whitepaper Download.
Based upon the results of over 500,000 employee engagement responses per year over the last 15 years, one area stands out as having the highest correlation to high levels of employee engagement compared to any other – the ability of Leaders to Build Trust. And companies with higher levels of employee engagement report 18% greater productivity, 12% higher customer satisfaction and 51% less voluntary turnover while companies with less engaged employees report 12% lower profits, 19% lower operating income and 28% lower earnings per share. So employee engagement matters to the people and to the business.
Unfortunately, recent research shows that less than half of employees trust senior management, and less than one-third believe CEOs are a trustworthy source of information. “Trust in Leaders” measures the degree to which employees believe that the leaders responsible for setting the direction of the organization are capable and trustworthy. This is not only about trust in the strategic direction itself, but also about trust in those who are setting the direction. Why? Because our research shows it is possible to believe in the direction without fully believing in the ability and integrity of leadership to steer the company effectively to get there.
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