How Leaders Break Down Silos and Resolve Cross-Unit Conflicts

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To compete at speed, it is critical that companies find ways to work collaboratively across internal boundaries and break down silos.  For most companies to gain a competitive advantage and to successfully execute their go to market strategy, internal teams and functions need to work seamlessly together across silos, geographies, departments, products and service groups. The need for increased collaboration has been driven by strategies that require common goals and complex solutions that span disciplines to provide a single face to the customer, to rapidly adapt products and services, and to fight off intensified competition.

However, strategy retrospectives and project post mortems continue to reveal challenges with cross-unit conflicts. Too many organizational cultures support an environment where one’s special interests greatly outweigh the benefit of sharing and collaborating. We believe it is the leader’s job to break through “how we do things around here” and to create a high performance environment where people understand and are rewarded for appropriate levels of give and take where collaboration is the norm.

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