Six Tips to Build a Customer Centric Culture

Creating a Customer Centric Culture

Whitepaper Download: Six Tips to Build a Customer Centric Culture.  Customer centricity is a culture of putting the customer at the center of everything you do.  And it matters. According to the Harvard Business School, increasing customer retention rates by just 5% increases profits by 25% to 95%.

Just about every company depends upon satisfied and loyal customers for their success. Most claim in their mission statement and company values to be customer-centric. Yet few companies truly put the customer first and foremost on a day-to-day basis. Comcast, the lowest ranking customer service company in 2014 according to Temkin Ratings, proudly states that they “strive to earn the respect and trust of our customers” in their corporate values. Yet customers rated them at 22% compared to the leader, USAA, at 81%.

To download the Six Tips to Build a Customer Centric Culture Best Practices Whitepaper, please complete the form to the right.

Once you register, you will receive immediate access to over 200 published whitepapers, tool kits  and health checks designed by experts to help you align your culture and talent with your strategy to create a competitive advantage.

We will never sell, loan, or give your email or other personal information to anyone.







Evaluate your Performance

Toolkits

Toolkits

Download key published insights and tools from industry experts highlighting best practices in the areas of talent, strategy and culture.

More

Health Checks

Health Checks

Want to know how you stack up against leading organizations?  Receive a complimentary benchmarking analysis courtesy of an LSA Expert.

More

Whitepapers

Whitepapers

Get up to speed on timely solutions critical to your business. Published by LSA Experts based upon client feedback and key industry trends.

More

Methodology

Methodologies

First we identify the key metrics you want to improve. Then we assemble a dedicated team of elite experts who have successfully solved similar problems with similar clients.

More

Blogs

Stay up to do date with the latest information on how we help high growth companies align their culture and talent with strategy.

More

Case Studies

Client Case Studies

Real world consulting and training approaches from LSA projects, providing insights on how your company can outperform the competition.

More