Develop Managers Whitepapers

Thank you for your interest in LSA's Develop Managers Best Practices Research Whitepapers.

10 Simple Steps for Leading Virtual and Global Teams
Upward of 70% of our workforce now works virtually. Learn how to ensure that these teams communicate effectively and efficiently while integrating cultural influences and differing perspectives.

29 Ways to Build and Maintain Trust as a Leader
Effective leaders know how to build and maintain trust to create higher performance and a highly engaged workplace.

3 Immediate Tips for Dealing with a Bad Boss
Fewer and fewer employees are willing to tell bosses the truth about their behavior and the negative effect they have on motivation and engagement.

3 Influence Tips for New Supervisors When Things Get Tough
One of the greatest challenges for new managers is to keep their cool when things get tough. Successful supervisors have the gift of influencing –and persuading—others in way that can get stuff done.

3 Must-Have Ingredients of High Performing Teams for New Managers
Newly promoted managers need to learn about how to guide their team successfully…from how to delegate to how to resolve conflict.

3 Smart Ways Successful Managers Engage Employees
Managing successfully is about consistently turning in the desired results from a dedicated team of engaged, motivated, high performing employees.

3 Super Smart Ways for New Managers to Quickly Climb the Corporate Ladder
You hope to prove yourself as a new manager so you are promoted up the ladder to full leadership. How can you work toward making this dream a reality?

4 Good Ways Leaders Resolve Cross-Unit Conflicts
Teams need to work together across geographies, across functions, and across product and service groups.  Unfortunately, those in charge do not always approach the problem effectively.

4 Key Things that Distinguish the “Best” Leaders from the “Good Enough”
The best leaders are not just “good enough”…they deliver the immediate and long-term results because, in addition to performing, they care about the process and relationships along the way.

4 Keys to Present Like a Rock Star to Senior Executives
Senior Executives are one of the hardest-hitting crowds you will ever face as a presenter.

4 Ways to Bridge the Workplace Generation Gap as a New Manager
Are you new to management? If you are young, you can anticipate some real challenges as you strive to earn the respect of your older, more experienced team.

5 Critical Basics for Being an Effective Manager
Just as you expect your team to continuously strive and better their performance, apply the same yardstick to your own performance as a manager. How well are you doing?

5 Things That You Don’t Learn (BUT SHOULD) in Leadership 101
Great leaders are generally collaborative, adaptable and good communicators who can inspire others.  But there are some leaders who display different attributes and yet still produce outstanding results.

5 Unnecessary Misperceptions that Slip Up Too Many New Managers
If new managers do not learn fast, they can fail.  Make sure you don’t fall into this sad state of affairs by checking out the following misperceptions compiled by new manager training pros.

5 Warning Signs that Your Managers Are Falling Behind Strategically
Managers matter. Yet, too many high-growth companies mistakenly exclude their managers from the very strategic planning and implementation processes required for them to excel as managers.

6 New Manager Guidelines for Building a High Performing Team
As a new manager, there is no more important task than building a strong, effective team. It is the team’s attitude, productivity and commitment that will be your measure of success.

6 Traps That Can Sabotage Your Success as a Leader
Be sure that you don’t fall into any one of the following 6 leadership traps or you may find that your weaknesses overwhelm your strengths.

6 Ways to Foster Better Project Team Collaboration
Project teams that work collaboratively are high performing teams that consistently produce high quality results and care about the goals they reach together.

7 Immediate Management Actions to Take to Create Alignment
Your employees may have their oars in the water, but do they know in what direction the boat is headed? And if so, do they understand how their oars can best move the team toward its goal?

7 Principles for Effective Teamwork
Effective teamwork can help drive true business results. Our research has uncovered 7 key principles. Some are obvious and some may surprise you.

7 Tips on How Managers Can Increase Engagement through Communication
What can you do to ensure your communication with employees is helping, not hindering, engagement? See that you follow these guidelines to succeed.

8 of the Simplest Keys to Success as a New Leader
Have you just been lucky or are you a natural leader?  One way to decide if leadership is the path for you is to assess your skills against the following list of keys to success as a leader.

8 Powerful Traits of Successful Talent Leaders
What makes a person an outstanding talent leader? Is it the ability to set a vision, develop a strategy, or manage a budget? Or is it something much less visible and more subtle?

8 Reasons Leaders Need 360 Feedback
Done right, the 360-degree feedback process provides valuable insight that individuals typically cannot gain on their own.

Are 2 in 5 Managers Really Bad Bosses?
The year began with a flurry of articles about bad bosses. The authors intended to test the premise: “employees don’t leave their job or company, they leave their boss.” The findings may surprise you.

Becoming a New Leader: 5 Traps to Avoid
As a new leader, everyone is watching and judging the moves that you make. Even a great team can be rendered utterly unproductive by an ineffective leader.

Coaching Makes the Difference – 6 Tips to Get Engagement and Performance Started
Is your team firing on all cylinders?  Before spending money and time on surveys, smart leaders make sure the changes will bring about the desired business results.

Do Managers Really Make a Difference?
How do we get managers and senior executives more involved in training and development initiatives?  With tightened budgets and increased pressure to perform, we are getting asked this question more than ever before.

Do You Have High Performing Managers? The 4 Management Metrics that Matter Most
Despite the recent buzz around holacracies and self-managed work teams at companies like Zappos, management and managers are still a major factor in the running of most organizations.

Effective Communication Skills: What Works
Some people are just easier to get along with. Communication with them is effortless—they just “get it.” And, we also know there are some people who just don’t understand. At all. Ever.

How to Build Higher Levels of Trust in Leaders
One area stands out as having the highest correlation to high levels of employee engagement compared to any other – the ability of Leaders to Build Trust.

How to Manage Different Generations without Going Insane
Best practices for effectively managing multiple generations in the workplace.

Influencer = Catalyst: 3 Steps for a Savvy Leader to Take
What does it take to influence change? Can this leadership skill be learned? Great leaders share three key characteristics.

Leading Virtual Teams – Top 4 Challenges and 3 Winning Communication Strategies
Virtual teams have some special challenges. If you are leading a virtual team, there are three dimensions of communication you need to know.

Political Savvy: How to Understand and Use Politics to Strategically Influence Others
Are Politics Helping or Hurting You and Your Company?  Power plays, turf battles, deception, and sabotage block individuals’ career progress and threaten companies’ resources and results.

Prepare Your New Managers or Suffer the Consequences
If you are in the position of selecting and promoting employees to management positions, do it right or you are likely to face 4 management-based problems that you must address.

Situational Leadership® II Research – Development Levels
Read relevant academic research that supports the components of goal- or task-specific knowledge and skills, transferable skills, motivation and confidence.

The 3 Levels of a High Performance Culture
Based upon over 25 years of research and experience, we have identified three critical and interrelated components required to create a workplace culture that matters.

The 4R Model of Transformational Leadership
We believe that leaders can be made.  The 4R Model is a roadmap for how leadership can be consciously developed and practiced through Relationships, Roles, Responsibilities and Results.

The Research-Backed Relationship Between Engagement and Management
Based upon surveying over half a million employees every year, this report shows the relationship between employee engagement and manager effectiveness by company type and industry.

The Six Management Practices that Make the Difference Between Effective and Extraordinary
Superstars in the management arena are rare. But when they emerge, they have an enormous impact not only on their own teams but also on the departments and organizations that their protégés go on to lead.

The Top Skills for High Performing Leaders
These six leadership competencies continue to rise to the top regardless of industry, client, strategy or culture.

Top 10 Most Powerful Ways Leaders Can Boost Employee Engagement
Inspiring people to put forth their best effort is, perhaps, a leader’s most vexing, and yet most rewarding, challenge. The good news is that employee engagement can be measured and improved.

Top 6 Forces Driving Engagement Plus 6 Strategies that Work
Not all factors are created equal; some have a greater effect than others. Six overall forces consistently drive engagement across most organizations.

Top 6 Management Trust Warning Signs
Trust seems to be suffering these days. Almost two-thirds of Americans feel that they can’t be “too careful” in dealing with people. This pervasive suspicion can have devastating repercussions in the workplace.

Benefits of Registering

By registering, you will gain instant access to the complete Whitepaper
and Toolkit library.

Register Now

We partnered with LSA to pilot a customized behavioral interviewing program to help ensure that we continue to hire the best and brightest as we continue to rapidly scale. LSA’s ability to understand our business and our unique culture combined with their desire to ensure that the best practices framework truly fits our performance environment and is highly adopted by our people is a real blessing. Most other firms want to just ‘give you training.’ Not LSA, they are focused on helping me hit our hiring forecasts and attract A players.

Jennifer Remling
Director of Global Recruiting


LSA’s approach and ability to bring the best resources to eBay has been a great asset. They really focus on helping us succeed in any way they can and are very flexible in meeting our management and talent needs.

Mike Normant
Learning & Development


The Next Generation Management Development courses have helped me communicate more effectively with my peers and teammates. By utilizing effective communication techniques such as clarifying and confirming, and asking open ended questions, I have been able to clarify and understand information in situations where I would have otherwise asked limited questions and made false assumptions.

Robert Breckner
Firmware Engineering Manager

LSA is an instrumental training outsourcing partner in helping us to build management capacity and strategically invest in our people. Their flexibility, depth, and breadth of expertise allows us to deliver top quality solutions that are directly tied to key business plans. Their ability to custom design, deliver, and evaluate our Management Curriculum has been excellent. They are true business partners and a pleasure to work with.

Margaret M. Mader
Vice President, Human Resources


I have worked with other training companies and found it to be more of a seller/buyer relationship than one of matching the right expertise to our business issues. That’s what LSA does – ask the hard questions, listen, and understand our business needs. We receive the benefit of their expertise from assistance with personal development plans to enhancing team performance, to looking at enterprise-wide challenges. It’s all about helping our business succeed as we grow. Right now, LSA is providing great ideas, a fresh approach, and valuable guidance as we develop our management team and accelerate our client relationship management results.

Kristin Westland-Kaune
Director, Team Development

LSA has been a tremendous asset to my portfolio, both at my current company and my past company. As an HR leader, I am always looking for ways to find external resources that can provide a solution to our management training needs. LSA does that for me. Their solutions are presented in a much more leadership-oriented manner so as to be crisp, business relevant, and easy to apply right back on the job. I will continue to augment our programs using LSA solutions.

Ken Boehm
VP of Human Resources

For our go to training outsourcing partner, LSA provides exactly what we want. As always, they deliver outstanding work!

Elizabeth Siebert
Director, Organizational Excellence & Development


We partnered with LSA Global to help us invest in our people in the areas of performance coaching, diversity, and inclusion. They focused on helping us succeed and were very flexible in meeting our specific needs. LSA Global exceeded my expectations from a speed, quality, and value standpoint. I would recommend LSA Global to anyone looking for a true business partner.

Anita Luckinbill
Director, Human Resources

LSA Global’s consultant brought a fresh perspective to our behavioral based interviewing strategy for two key executive positions we needed to fill, and their consultant helped us develop questions that produced a much deeper understanding of candidates’ capabilities. I am confident that the two new executives joining our organization have the right skills to add significant value. Throughout the process LSA was also very responsive in dealing with short lead time requests.

Because of the unique nature of our business, Excel is a core application in our accounting organization. After three attempts to find an Excel consultant who is capable of helping our finance team integrate advanced applications into our work processes we found LSA and Alex. He was not only a “Real” Excel expert but was masterful in helping us identify where to use Excel applications in our processes to increase our group’s efficiency.

SPO Partners & Co
Kim Silva, CFO

Here’s a token of my appreciation for ALL your efforts. I’m offering my most sincere appreciation, and it extends to all the folks who made our customized management development programs possible.

Susan Anderson
Workforce Planning Bureau

PalmSource has found our relationship with LSA extremely beneficial. We worked closely with LSA to customize the right Management Training Program solution to meet our unique business needs. LSA is a quality organization, one that I’d recommend to any company looking for a first class training and consulting partner.

Ken Boehm
Vice President of Human Resources

Harmonic has worked with LSA for over 8 years. We have found their partnership extremely beneficial. We recently implemented a Management Development Program that was designed and customized to support our company’s strategic initiative of hiring, building, and retaining key intellectual property and human talent. We worked closely with LSA to target and implement the right solutions with the greatest impact. I would recommend LSA to any company that’s looking for a trusted training and development partner.

Janice Passarello
Director of Human Resources

I am very impressed with the quality of work and talent. LSA did a great job of listening to my needs and providing the exact management training program expertise I needed to get the job done.

Don Pryor
Director, Business Planning & Analysis

We recently partnered with LSA Global to offer our Supervisors and Managers a customized two-day management training program. Everyone who attended said it was by far the best management training program they had ever attended. The content was rich and highly interactive. The case studies were relevant. Each participant walked away from the training much better equipped to lead their teams.

Jeff Coon
Director of Human Resources

LSA has become the gold standard in team building and management training at Genomic Health! I have a hard time finding facilitators that come close to their level of customization, expertise and experience.

Emily Couey
Director of Human Resources

Evaluate your Performance



Download key published insights and tools from industry experts highlighting best practices in the areas of talent, strategy and culture.


Health Checks

Health Checks

Want to know how you stack up against leading organizations?  Receive a complimentary benchmarking analysis courtesy of an LSA Expert.




Get up to speed on timely solutions critical to your business. Published by LSA Experts based upon client feedback and key industry trends.




First we identify the key metrics you want to improve. Then we assemble a dedicated team of elite experts who have successfully solved similar problems with similar clients.



Stay up to do date with the latest information on how we help high growth companies align their culture and talent with strategy.


Case Studies

Client Case Studies

Real world consulting and training approaches from LSA projects, providing insights on how your company can outperform the competition.