“We engaged with LSA Global to support our Customer Service Improvement initiative. Our vision was to develop and enhance the awareness and importance of good customer service. We wanted to deliver a solution that would positively influence and shape internal behaviors and customer behaviors. LSA Global, through their partnership process, demonstrated their value. Their consultant was well prepared, engaging and really drove a cross-functional, multi-level audience, to an impactful outcome.”
Stanley Newman | SVP Human Resources | Shire
Description:
Knowledge assets never lose their value. It is therefore prudent to store them well for reuse. Migration of information to a safe harbor is just one of the customer service skills we bring to the table.
Do You Want…
We can work with you to migrate all knowledge information into a central repository for reuse throughout the enterprise. We can recommend future paths for your content and knowledge sharing as well as work with your internal technical and business teams to provide easy access to the content.
To speak with an LSA Expert to learn about the customer service knowledge management training program customization and delivery options for your company, please contact us.
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