“We partnered with LSA Global to help us provide the most effective customer service skills for our associates. Guided by our Service Promoter and Customer Service Satisfaction scores, we sought to partner with an organization that could provide customer service training and consulting programs for a diverse set of employees, communicating with customers via phone, email and in person, and with varying levels of knowledge and tenure. I’ve already gotten emails from customers saying that they’re seeing a change.”
Radiology Field Service Leader | GE Healthcare
Description:
Today’s customers are very different – their choices are greater than ever before, their requirements are more demanding, and their expectations are sometimes unreasonable. To stay ahead of the competition, customer service must be approached differently.
Creating Passionately Devoted Customers is based on the compelling research of Dr. Chip Bell, best-selling author and one of the world’s leading authorities on creating renowned brands through remarkable service. The best service and call center professionals deliver service in ways that are fundamentally different and completely unique.
This program is not your typical customer service program. It is designed for teams that already know the basics and now want to strengthen their brand through creating customer devotion.
Objectives:
Program Outline:
I. Module 1: The BRAND model:
Target Audience:
Work teams already trained in customer service basics
To speak with an LSA Expert to learn about the customer service training – branding service skills program customization and delivery options for your company, please contact us.
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