How to Nurture Your Top Talent so You Don’t Lose It

a drawing of a potted plant with the caption: Cultivate Your Talent

The best leaders work hard to hire and develop the top talent required to succeed now and in the future. Once your carefully selected workers are on board and prepared, however, you cannot afford to neglect them. To retain high performers, you need to engage them, challenge them, continue to develop them, provide them with an attractive career path, and show that you value and appreciate their contributions.

With all the investment in learning and development these days, we are surprised when we hear from workers, even at large companies that claim robust training departments, that they are frustrated at the lack of relevant learning opportunities. The operative word here is “relevant.” We might also add “timely.” Relevant, timely and reinforced learning is what matters in a serious learning organization.

With organizations being ever more challenged to find workers with the competencies needed to succeed, it is critical that companies find ways to nurture and grow the talent pools they already have. There are traditional ways of supporting the growth and learning of your talent and there are ways that rely more on technology. Here are four modalities to consider:

1. Leader-led, classroom format
This delivery format is still regularly used in corporate settings. Live workshops are very effective when fully customized to the relevant needs of the participants, their bosses and the goals of the business. Our research finds that this high degree of relevance, when reinforced with skilled coaching, integrated support processes, timely application and training measurement, creates a 4-to-1 improvement when compared to stand-alone training events. Additional benefits are obtained when you seek a shared understanding and common learning among a target employee population.

2. Informal learning format
Informally, employees can learn effectively by observing experts in the skills they need to adopt, by receiving coaching from managers who know how to encourage and shape behavior, and from actual on-the-job experience. On its own, or in conjunction with leader-led training, on-the job application and feedback should be a critical component to any learning and development curriculum.

3. E-learning
Learners go online at their convenience to access information, learn targeted skills and then test out of each level as they prove proficiency. This is typically a far less expensive way to learn and can easily be delivered across geographies. It is useful for simple concepts; less effective for more complex skills.

4. Social media
Companies that take advantage of what is called “social learning” often develop their own internal platforms. Here, employees can share best practices, case studies, pose questions, receive coaching, and share meeting results and new product information. Many companies take advantage of existing social media platforms to connect employees.

Before selecting the most effective medium for learning, identify the specific business metrics that you are trying to move. Typical sales training metrics include revenue, margin, and win-rate. Typical management training metrics include employee engagement, employee retention, employee performance and employee relations. Once you know the success metrics that matter most to the business, assess what skills and knowledge are needed to achieve those success metrics. When you identify the gaps between what is needed and what your talent currently knows, you have your high-level curriculum. Depending upon which skills are needed and by whom, you can figure out a delivery system. Most often it is a combination of all of the above.

Companies that recognize their talent as a significant competitive advantage know they must continually nurture and grow their work force and align learning opportunities to business needs.

Benchmark your training initiative to see where you stand.

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Intuit

The refreshing thing about LSA is that they focus on understanding our business situation and helping me succeed instead of selling a product. With over 150 experts, they are an invaluable resource that helps me deliver higher quality results faster. I recommend them to anyone looking to improve the performance of their workforce.

Stacie Rodgers
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Cutera

We consider LSA Global our outsourced learning and development partner. We worked closely with LSA to customize a management development program to meet our growing business needs. I would highly recommend LSA to any company wanting to deliver quality learning solutions.

Terri Wright-Scheer
Vice President Human Resources

LSA’s consultant designed and delivered a half-day team building solution for our recent conference. It included careful customization to integrate the design with our new mission and values. Everyone had fun and identified key issues with our teamwork. Altogether a great program!

Bob Ward
Director of HR

Thank you to LSA Global for their partnership and support in helping us to design and roll-out our valuable management development training program. I personally have partnered with LSA Global at four of my previous companies. It continues to be a delight working with LSA. We look forward to partnering with them at Blackhawk Networks for future training and consulting needs.

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VP Human Resources

Blackhawk Network

We consider LSA our true business partner in the areas of Learning and Organizational Development. From Strategic Planning to Presentation Skills and Management Training, they continue to provide excellent value and extremely high quality solutions – not just one time events. I recommend them to anyone looking to drive true business results.

Michelle A. Mitchell
Vice President, Worldwide Human Resources

We recently contacted LSA Global to assist us with a unique training request. We gave LSA a very short deadline and LSA custom designed a training program to meet our exact requirements within the limited time allotted to them. We found their facilitator to be well versed in the subject matter and very credible; the design provided practical and valuable information to our team of managers. I highly recommend LSA Global, particularly in the area of management training.

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Senior Vice President

Each program is preceded by an assessment of the participants. The course is then designed to fit the specific parameters and needs of the group. The highly interactive delivery is provided by recognized experts in their fields. On the spot coaching is provided during the program and each participant receives individual follow-up after the course. Courses can be delivered in-person or virtually. Given the nature of Cisco’s business and the way we operate, these remote workshops are a must for anyone who joins our company. Their work is eye opening. Great content and fantastic delivery.

Frank J. Kuypers
Business Development Manager

I’ve been associated with LSA for the last 8 years and have found them to be an extremely professional, well managed full service training organization. Since working with LSA, I’ve participated in a number of solutions ranging from Performance Management to Assertiveness Training – I’ve found that the quality of the resources is superior. They are well prepared and have definitely done a considerable amount of pre-work in order to customize our culture and business into the total learning experience – making it most beneficial for our employees.

Duane Schroeder
Human Resource Manager

LSA’s customized Effective Presentation Skills program has helped me elevate my presentation skills to the next level. I now have a much greater self-awareness of my presentation skills and can leverage off of my strengths while working to improve upon other areas. I would definitely recommend this solution to anyone for whom business presentations are an integral part of their job.

Jim Elliott
Senior Marketing Manager

Samsung

Our company engaged LSA to do a specialized “train the trainer” program, and the consultant’s performance outdid our exceptionally high standards for such a program. Very crucial to the success of this program was the work done upfront to discuss our needs and to interview key members of our organization so that the program specifically met our goals. Our facilitators continue to comment on the success of the program. Thanks also for the follow-up.

Frank Abbott
Chief Financial Officer

LSA helped us design and deliver a blended learning solution for our leaders to help drive our growth plans in a way that aligned with our specific culture and values. LSA understood our business, had deep expertise in the content areas, tailored the programs to fit our specific needs, and delivered great results. They constantly strive to deliver business impact and align their solutions with our business initiates, culture, and performance management systems. I highly recommend them to anyone looking to take their leaders to the next level.”

Beth A. Taylor
Vice President of Human Resources

Thoratec

Understanding and conforming to legal compliance was very important to our company. We turned to LSA Global to provide a quality and cost effective way to ensure that we were AB 1825 compliant. Their interactive eLearning program was top-notch. It allowed our managers to learn at their own pace, and on their own time. The program was tailored to include our logo and our internal harassment policies. It was interactive and met all federal and state legal requirements. I would highly recommend LSA Global to any company looking for an efficient and effective and top quality way to train their managers to be in compliance.

Kelly Warren, SPHR
Director, HR & Compliance

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