Inside Sales Training to Increase Performance

“We reached out to LSA Global to support us in identifying the core competencies required for success for our inside sales teams. The consultant we engaged with, beyond her level of competence, was easy to work with and very adept, especially given the number of stakeholders, with varied agendas. That made a big difference in the outcome of a complex and very important inside sales training initiative.”
Sean Burns | Vice President, Learning and Development | ServiceSource

“LSA is a great training and consulting resource. In less than a week turnaround time, they were able to recommend a ‘best in class’ solution to meet my team’s needs. They met my high expectations and were very responsive to my needs.”
Olivia Flach | Business Development Manager | Inside Sales Americas Retail Sales | SanDisk Corporation

“You guys are awesome. Thanks so much for making us 32% more successful.”
Beth Rose-Kearns | VP Training | Technology

“This initiative has literally changed the way we do business in retail banking and [the provider’s] ability to partner with us and integrate themselves into the organization has made it possible. The inside sales training materials and format are even better than we had anticipated, and our expectations were high to begin with after your visits here! We have found them easy to use as a reference guide and training tool, which is not always the case with training materials. Thanks for making us tremendously more successful. We are incredible pleased with the services you have provided us.”
Ed Hauck | Sr. VP of Retail Banking | Financial Services

According to a recent study¹, 84% of inside sales teams within Best-in-Class companies achieve their annual quota, compared to 50% for Industry Average and 21% for Laggards. These same inside sales teams also boast an average 7.3% greater year-over-year increase in overall company profit margin.

The right inside sales team can make a difference.

Do your inside sales reps struggle with selling effectively over the phone?
Would you like to have shorter inside sales cycles?
Do you lack confidence in your inside sales team’s ability to respond to customer’s resistance?
Do your inside sales reps fail to effectively and efficiently identify key customer needs?

If your answer to any of the above questions is “yes,” then our proven Inside Sales Training is designed for you.

Description:
Inside Sales Training provides the inside sales skills, strategies, and tools necessary for working effectively with customers in a call center or inside sales environment. The proven inside sales workshop allows inside sales reps to prepare better for sales calls, project greater confidence, establish clear direction, identify customer objectives, issues, and needs, and, ultimately, close more business.

The interactive design includes inside sales skill application, group exercises, role plays, video-based instruction, and best practice modeling.

Outcomes and Benefits:
As a result of effectively implementing the Inside Sales Training, sales teams typically:

Establish strong skills for phone-based sales communication
Shorten inside sales cycles
More effectively respond to customer resistance
Generate more business
Create better customer relationships
Advance the inside sales process while focusing on key customer needs

To facilitate implementation and reinforcement, Inside Sales Training is supported by a full set of inside sales tools, job aids, a structured 12-week follow-up program, inside sales mastery sessions, and inside sales training measurement options to measure the business results.

Target Audience:
Inside salespeople and inside sales management

To speak with an LSA Expert and learn about inside sales training program customization and delivery options onsite at your company, please contact us.

Related Information

The sales strategy and goal setting session was right on target. It was a very valuable process that I highly recommend to any sales team looking to increase performance.

Thank you LSA Global!

Phil Rosenberg
Senior Vice President of Sales

In an effort to establish a solid foundation of consultative selling skills for our client-facing teams that can be built on over time, we engaged with LSA Global. By understanding our business and our markets, LSA Global was able to design and deliver the relevant sales skills, tools, and processes that have established the foundation for our future success.

We are extremely satisfied with our decision to work with LSA. Thank you!.”

Kevin Wiley
Chief Operating Officer

We engaged with LSA Global to help our sales team identify opportunities to accelerate our commitment to sales excellence. The facilitator’s shared passion for our goals created a foundation for sales skill adoption, as did LSA’s keen understanding of our unique business environment.

This insight allowed LSA to deliver customized and impactful business sales training workshops which were adapted to reflect our specific business dynamics and provided our employees with the sales models and tools to leverage on every call with customers.

Grant Clarke
Director Client Delivery

What a refreshing change from the half-baked psycho-babble you normally get from training and consulting organizations. LSA gives you the practical and results-oriented assistance you need to define and reach your goals.

Their leadership, management, and sales expertise has been invaluable. They think strategically and provide a results driven plan – not just a temporary fix.

They are great to work with, and even more importantly, they “get it!”

David Fiano
Director of Merchandising

LSA custom designed and delivered the best sales training session that I have ever attended.

They focused on our industry, our customers, and our competitors. The materials and facilitators were world class.

They were passionate about helping our global sales force understand the fundamentals necessary to be successful and not leave money on the table.

I recommend them to any sales force looking to drive profitable revenue and beat the competition.

Carl Dickenson
Director of Sales

LSA’s introduction and continuous reinforcement of the MEDRAD objectives, vision, and mission were very impressive. The majority now understands and is openly able to verbalize these key items.

LSA did a wonderful job introducing the importance of sales coaching and reinforcement and was able to keep everyone focused.

Cindy Steffen
National Manager, Telesales

LSA Global demonstrated excellent expertise in sales and sales leadership, spent the time required to make sure the objectives were clear, and showed flexibility in shaping and sustaining everything that they did.

They “MEDRADized” the session to meet our unique needs, looked beyond the obvious, and got the key points across in a way that made sense. Thank you!

Doug Stantial
North America Sales Training Manager

We selected LSA Global over several other sales experts based upon their ability to clarify and align our sales strategy, their expertise in identifying the critical sales scenarios necessary to meet our growth targets, and their willingness to stand behind the results with targeted sales management training and coaching and a pay-for-performance guarantee.

They have become an integral part of my sales team as we rapidly scale. I would recommend them to any sales leader looking for a true partner.

Anthony Lanham
SVP, Sales North America

LSA always delivers the right sales and sales management solutions to meet our unique needs. I especially appreciate their ability to deeply understand our business and our culture so that they can design the most valuable and impactful outcomes for us and our clients.

Sarah Parks
Senior Project Manager

We evaluated 6 well known sales development partners in the market. We ended up selecting LSA global because of their unique ability to get results selling solutions. They also had the strongest assessment, implementation, measurement, coaching, and global capabilities .

We’ve had such strong feedback from the executive selling program that there are requests to roll it out within the Marketing, Product Management, and our Leadership teams. Thank you LSA!

Stephanie Lucey
HR Manager

We recently hired LSA Global to help take our sales team to the next level. Specifically we focused on targeting the ideal client, differentiating our solutions, getting more qualified leads, and closing a higher percentage of our pipeline through a proven referral selling methodology.

So far, the results from the business sales training have been great. We were pleasantly surprised with the results-oriented approach and thoughtful follow-through plan to ensure that the new sales practices “stick.”

We look forward to a long-term relationship, and I would recommend LSA to anyone looking to increase the effectiveness of their sales force.

Patrick Arnold
President

We recently hired LSA to help us take our client delivery methodology to the next level as we continue to grow and help our clients succeed.

The custom strategy and design session exceeded our expectations. They really understood our business and delivered within tight time frames. They were the best I have seen for this type of complex, visible, and strategic work.

LSA’s ability to get a group of 20+ executives from around the globe on the same page, push their thinking to new heights, and ensure an executable plan was excellent.

I would recommend LSA to anyone looking to take their strategy and strategic execution to the next level.

Rob Sturgeon
EVP Client Delivery

LSA Global rocks! Thank you for helping our executive team get aligned by creating a powerful and clear strategic direction and go to market sales growth plan that we could all fully commit to.

From a sales growth perspective, I am really energized about the outcome and grateful for what I have learned throughout the strategic clarity facilitation process.

Stacey Wong
VP Sales

LSA Global has been a great partner in helping us move toward being “the leading developer of talent in the service performance management industry.”

I have engaged LSA to help develop best-in-class programs in the areas of: Executive On-boarding, Manager Training, Sales Training and Coaching, Employee Engagement, and Instructional Design.

They have consistently met or exceeded my (very) high expectations and are always responsive to my needs to increase performance, engagement, customer satisfaction, and sales growth.

Mike Normant
Senior Director, Training & Development

LSA Global’s sales negotiation training and assessment process provided the sales negotiation tools and practices that have significantly enhanced our negotiations process. Their facilitators understood our business, its challenges, and framed the learning in a way that we understood.

I am very happy with the value we have received and would highly recommend LSA to others looking to improve their sales negotiations results.

Jeff Bizzack
President