They are always out there…the poachers who would love to pluck your top talent from the nest you have provided for them. It is your job to feather that nest in a way that your high performers are not even tempted by other opportunities.
Poaching used to be defined as the illegal hunting of wild animals, usually associated with land rights. In the corporate world, it is the act of snatching an employee from a competitor with the lure of a better offer. It happens and it happens frequently. There’s a lot of buzz about how ethical this practice is in the workplace. We think that, rather than worry about what others are doing, your efforts are better spent making sure that your top talent is happy and challenged where they are.
What we have found in our two decades of work in the employee engagement training field may surprise you. The “feathers” that work to keep your top talent aboard are not higher pay but a compelling organizational culture that suits them. This is how you can compete with those other offers and keep your “A” players happily engaged and on your high performing team.
Here are 3 ways you can guard against the poaching of your critical talent:
1. Take informal “happiness” surveys often
The operative words here are “informal” and “often.” Make sure you check in with your top folks on a regular basis to find out what they are thinking and what they might change. This is simple common sense. Have good conversations about what they are doing on the job that excites them, what other challenges they would welcome, where they want to grow and what is most frustrating for them.
In addition to a proven annual employee engagement survey, ask for their ideas on ways to improve and listen carefully. Show that you value them by enacting the suggestions that make sense for you, for them, and for the company. By the way, this is not a technique that is reserved just for your top talent. It comes directly from employee engagement training and works for all employee levels. It should be a key component of your regular one-on-one meetings with your direct reports.
2. Set up your culture as a positive differentiator
Think of culture as how things truly get done in your organization – the way people think, behave and work. This includes the known and unspoken values and assumptions that drive key business practices and behaviors – especially in leaders and in who they hire, fire and promote. The more aligned your talent is with your culture, the more engaged they will be. The message? Be intentional about creating your organizational culture. Make it unique and genuine so it would be difficult to copy.
Let your company become known for the culture you adopt…like Zappos is known for wowing their customers or Southwest is known for making air travel more fun.
3. Engage them with a compelling vision
When we talk to high performers, they always mention the importance of the what the company is trying to achieve and their strong desire to play an integral part in those plans. We define a company’s vision as “What we hope to become…the business we will be in tomorrow.” A compelling vision paints a clear picture of the future that you hope to create. It defines where you want to go and what it will be like when you get there. The more detailed it is, the more compelling it will be.
To increase employee engagement levels, give shape and direction to the company’s future and be clear about how your high performers specifically fit into those future plans. The goal is to make sure that your top talent will be intrigued and challenged enough to want to see that goal realized. Done right, it can be the glue that keeps them where they are and safe from any poaching attempts.
Avon’s success is dependent on strong relationships among our Customers, Representatives, Associates, and outside resources we hire to help us meet our business objectives. We were very pleased with the results from working with LSA Global to design and facilitate a custom program for our events management team. LSA demonstrated responsiveness, flexibility, and an innovative approach to working with us.
Senior Manager, HR Destiny Sales Region
Hyperion has a commitment to lifelong learning. LSA helps us provide the right business sales training, management training programs, and leadership development programs at the right time to meet the needs of both individuals and departments. I especially appreciate their ability to listen to my needs and recommend the appropriate facilitators, solutions and content.
Senior Project Manager
I’ve partnered with LSA Global at two companies now, and I consider them a valuable and trusted training and consulting resource. They recommended just the right solution to address our management development needs and have wonderful facilitators that match YuMe’s culture and style of our management team. I would highly recommend LSA Global to any company wanting to deliver quality learning solutions with a valuable learning and development partner.
LSA Global’s consultant brought a fresh perspective to our behavioral based interviewing strategy for two key executive positions we needed to fill, and their consultant helped us develop questions that produced a much deeper understanding of candidates’ capabilities. I am confident that the two new executives joining our organization have the right skills to add significant value. Throughout the process LSA was also very responsive in dealing with short lead time requests.
Because of the unique nature of our business, Excel is a core application in our accounting organization. After three attempts to find an Excel consultant who is capable of helping our finance team integrate advanced applications into our work processes we found LSA and Alex. He was not only a “Real” Excel expert but was masterful in helping us identify where to use Excel applications in our processes to increase our group’s efficiency.
SPO Partners & Co
Kim Silva, CFO
We partnered with LSA to pilot a customized behavioral interviewing program to help ensure that we continue to hire the best and brightest as we continue to rapidly scale. LSA’s ability to understand our business and our unique culture combined with their desire to ensure that the best practices framework truly fits our performance environment and is highly adopted by our people is a real blessing. Most other firms want to just ‘give you training.’ Not LSA, they are focused on helping me hit our hiring forecasts and attract A players.
Director of Global Recruiting
I have worked with LSA Global at previous companies and welcomed the opportunity to bring them in to support my new organization. We worked closely with LSA to design a solution for our Client Partner Teams and Management Training on both coasts. LSA designed a customized solution for our business and organizational culture. LSA is a quality organization, one that I’d recommend to any company looking for a first class training and consulting partner that makes an impact.
Chief People Officer
SeaTel has found our partnership with LSA Global to be very valuable and beneficial. We turned to LSA to customize a supervisory/leadership solution to meet our needs. LSA delivered a customized top quality solution. I’d recommend LSA Global to any company looking for a best-in-class training and consulting partner.
We have been able to utilize LSA’s extensive network of top-notch resources to leverage our investment in employee development. The result has been the cost effective and highly efficient delivery of quality educational and management training programs.
Vice President, Human Resources
LSA is an instrumental training outsourcing partner in helping us to build management capacity and strategically invest in our people. Their flexibility, depth, and breadth of expertise allows us to deliver top quality solutions that are directly tied to key business plans. Their ability to custom design, deliver, and evaluate our Management Curriculum has been excellent. They are true business partners and a pleasure to work with.
Margaret M. Mader
Vice President, Human Resources
Our company engaged LSA to do a specialized “train the trainer” program, and the consultant’s performance outdid our exceptionally high standards for such a program. Very crucial to the success of this program was the work done upfront to discuss our needs and to interview key members of our organization so that the program specifically met our goals. Our facilitators continue to comment on the success of the program. Thanks also for the follow-up.
Chief Financial Officer
LSA’s approach and ability to bring the best resources to eBay has been a great asset. They really focus on helping us succeed in any way they can and are very flexible in meeting our management and talent needs.
Learning & Development
We recently contacted LSA Global to assist us with a unique training request. We gave LSA a very short deadline and LSA custom designed a training program to meet our exact requirements within the limited time allotted to them. We found their facilitator to be well versed in the subject matter and very credible; the design provided practical and valuable information to our team of managers. I highly recommend LSA Global, particularly in the area of management training.
Julaine K. Souza
Senior Vice President
We value our relationship with LSA Global. We came to LSA because we wanted to improve overall behavioral based interviewing capabilities of our managers to increase the probability of both hiring top talent and future leaders. LSA designed a highly customized solution for our business and culture. We are currently rolling out this solution to our leaders. I would highly recommend LSA Global as a top quality resource.
HR Project Manager - Training & Development, PHR
LSA helped us design and deliver a blended learning solution for our leaders to help drive our growth plans in a way that aligned with our specific culture and values. LSA understood our business, had deep expertise in the content areas, tailored the programs to fit our specific needs, and delivered great results. They constantly strive to deliver business impact and align their solutions with our business initiates, culture, and performance management systems. I highly recommend them to anyone looking to take their leaders to the next level.”
Beth A. Taylor
Vice President of Human Resources
What a personal and professional pleasure it has been to Partner with LSA. They are truly a strategic partner with Wyse. For more than 5 years, LSA has been engaged in delivering various training and development solutions for Wyse, from custom on-site programs targeting specific core competencies, to working individually with clients to build job skills, and offering invaluable services to me and my team as we continue to build our learning programs. LSA’s representatives do more than sell a product, they offer a full service solution: they understand our business, our strategic initiatives, and the needs of our customers.
Director of HR
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