To Engage or Not To Engage…Employees Have a Choice

A man is puzzled over which choice to make

Never forget it. Employees can choose to be engaged and give it their all or not. They have a choice and so do you as an employer. You can choose to care about the level of employee engagement at your organization, conduct an assessment so you know just where you stand, and then directly address the areas where employee engagement drivers are low.

Why should you care? Here is what we learned from our research study of over 400 firms across eight industries. The level of engagement matters a lot to your bottom line.

We firmly believed that companies and teams who align their culture and talent with their strategy consistently outperform their peers. We knew that employee engagement was a significant factor in high performing companies. But the actual number results were quite astonishing:

• Highly aligned companies grow 58% faster and are 72% more profitable than unaligned companies and they outperform those companies at the employee engagement rate of 16.8-to-1.

It follows, then, that a high level of employee engagement correlates directly to an organization’s performance…in other words, its bottom line health now and into the future.

We recommend that you as a leader care a lot about how engaged your employees are and that you check out where your company stands vis-à-vis key employee engagement benchmarks. “Gut feel” is one way. You should have a pretty good sense of whether or not your workers are glad to come to work each day and show that by choosing to stay, expending discretionary effort and working collaboratively with their teams. A far better test, however, is to conduct an employee engagement survey that is properly introduced, effectively implemented, anonymous, and part of a top-down commitment to take action according to the results.

Employee engagement training may well be part of what you decide to do to improve your workers’ level of satisfaction. Somewhere along the line, however, you will find that your leaders need to be charged with ensuring that the company is run in accordance with these four important principles:

1. Relationships
People like to feel that they are working on teams where members support and trust one another. They value feeling connected to their coworkers and working toward a common and meaningful goal. Trusting relationships are built on mutual respect.

2. Mission
Employees want to know that what they do matters. They feel more engaged when they can see that the work they do is meaningful. It has a purpose beyond simply making money; the company and what it stands for will make something or someone better.

3. Rewards and Recognition
Employees should be very clear on what they are expected to do and how their performance will be measured. When they excel, they like to be appropriately appreciated. By the same token, they should be held accountable for sub-standard performance. Recognize and validate desired behaviors and have fair consequences for sub-standard work.

4. Knowledge Sharing
The best companies value transparency and information flow. They share information about company strategy to include and involve all employees. Information should be openly shared in both directions from top to bottom. This means that leaders must make a concerted effort to stay in touch with employees’ thoughts and ideas. This is the way to include everyone in the company vision and planning.

 

Take our free employee engagement health check to benchmark where you stand.

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Our company engaged LSA to do a specialized “train the trainer” program, and the consultant’s performance outdid our exceptionally high standards for such a program. Very crucial to the success of this program was the work done upfront to discuss our needs and to interview key members of our organization so that the program specifically met our goals. Our facilitators continue to comment on the success of the program. Thanks also for the follow-up.

Frank Abbott
Chief Financial Officer

For our go to training outsourcing partner, LSA provides exactly what we want. As always, they deliver outstanding work!

Elizabeth Siebert
Director, Organizational Excellence & Development

Intuit

I highly recommend LSA Global to anyone who is looking to improve individual or organizational effectiveness through their top quality programs and broad range of expertise.

Greg Pappas
VP of Human Resources

I continue to be impressed by the level of leadership development and management expertise and quality of advice and facilitation that LSA has to offer. What a smart and client-centric group of great people who really know how to help leaders attract, engage, develop and retain top talent.

Tracy Esposito
Director, HR Business Partner

We consider LSA Global our outsourced learning and development partner. We worked closely with LSA to customize a management development program to meet our growing business needs. I would highly recommend LSA to any company wanting to deliver quality learning solutions.

Terri Wright-Scheer
Vice President Human Resources

LSA exceeded all my expectations. We interviewed 7 potential training and consulting partners and selected LSA due to their expertise, flexibility, and breadth and depth of solutions. We were able to construct a management training course from the modules most appropriate to our needs, and are able to provide additional training from their well developed portfolio of experts. Our managers galvanized as a team throughout the session and are better prepared for the rigors of a competitive market.

Mitch Mandich
CEO

Edify

Avon’s success is dependent on strong relationships among our Customers, Representatives, Associates, and outside resources we hire to help us meet our business objectives. We were very pleased with the results from working with LSA Global to design and facilitate a custom program for our events management team. LSA demonstrated responsiveness, flexibility, and an innovative approach to working with us.

Deanna Rudnitsky
Senior Manager, HR Destiny Sales Region

I have worked with other training companies and found it to be more of a seller/buyer relationship than one of matching the right expertise to our business issues. That’s what LSA does – ask the hard questions, listen, and understand our business needs. We receive the benefit of their expertise from assistance with personal development plans to enhancing team performance, to looking at enterprise-wide challenges. It’s all about helping our business succeed as we grow. Right now, LSA is providing great ideas, a fresh approach, and valuable guidance as we develop our management team and accelerate our client relationship management results.

Kristin Westland-Kaune
Director, Team Development

LSA helped to meet the needs of my teams within a very narrow timeframe. My team walked away with highly useful management tools and practices. LSA saved us time in delivering the right solution for our specific needs.

Sandeep Kumar
Director, Software Engineering, EPG

Thank you to LSA Global for their partnership and support in helping us to design and roll-out our valuable management development training program. I personally have partnered with LSA Global at four of my previous companies. It continues to be a delight working with LSA. We look forward to partnering with them at Blackhawk Networks for future training and consulting needs.

Suzanne Kinner
VP Human Resources

Blackhawk Network

We consider LSA our true business partner in the areas of Learning and Organizational Development. From Strategic Planning to Presentation Skills and Management Training, they continue to provide excellent value and extremely high quality solutions – not just one time events. I recommend them to anyone looking to drive true business results.

Michelle A. Mitchell
Vice President, Worldwide Human Resources

I have worked with LSA Global at previous companies and welcomed the opportunity to bring them in to support my new organization. We worked closely with LSA to design a solution for our Client Partner Teams and Management Training on both coasts. LSA designed a customized solution for our business and organizational culture. LSA is a quality organization, one that I’d recommend to any company looking for a first class training and consulting partner that makes an impact.

Laurie Torres
Chief People Officer

The refreshing thing about LSA is that they focus on understanding our business situation and helping me succeed instead of selling a product. With over 150 experts, they are an invaluable resource that helps me deliver higher quality results faster. I recommend them to anyone looking to improve the performance of their workforce.

Stacie Rodgers
VP of Human Resources

Cutera

On behalf of Roche and my staff I would like to sincerely thank you for your help with this. The English as a Second Language (ESL) assessment and coaching that you provided for our team was a great success.

Cam Greig
Associate Director

Roche

LSA custom designed a Management Development program that is absolutely “on target” for our technical managers. Their facilitator has done a superb job delivering the material in a way that is fast paced, highly interactive, and fun. She presents practical solutions to the people situations that our managers face every day. I regard LSA as an excellent partner that understands our business needs and a virtual member of our HR department.

Judith Onton
Vice President Human Resources

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