Global New Employee Orientation: Services

Getting experienced new hires up to speed at a high growth professional services firm

Client Case Study

Global New Employee Orientation Situation
This fast-paced technology and consulting firm partners with Fortune 1000 clients to build and deliver information technology solutions to achieve and sustain a competitive advantage. Over the past two years, their employee base has quadrupled in number to meet increased customer demands. The company expects this success and growth to continue and believes that a consistent and aligned culture and methodology is critical to sustaining high client and employee satisfaction.

The company wanted to:

  • Decrease speed to productivity and time to ramp
  • Support 30% + employee growth rate per quarter effectively and efficiently
  • Build new employee engagement and branding
  • Drive client satisfaction

Complications

  • Global growth in 7 countries was stretching resources
  • Retaining the company culture during expansion
  • Getting qualified resources to fulfill increasing complex global client demands within a tight labor market

Approach

  1. Assess & Design
    Custom designed 5-day experiential new employee orientation program focused on administration/benefits, managing change and personal transitions, internal and external branding, company strategy, values, and value proposition, career development, business units, conflict management, project management, scope creep, problem solving, presentations, public speaking, decision making, meeting management, consulting, communication, teaming, solution selling, methodologies, technologies, politics, resources, mentoring, and strategic thinking.
  2. Pilot
    Piloted 4 sessions in California, Virginia, New York, and Germany.
  3. Continuous Improvement
    Incorporated feedback and lessons learned into design and delivery.
  4. Implementation
    Implemented over 150 5-day new employee orientation programs in North America and Europe for 2,500 new employees ranging from undergraduates to experienced and executive hires.

Compelling Design Features

  • Used real clients and real projects for simulations and case studies
  • Intranet and knowledge management system built to support entire process
  • Incorporated high-fidelity simulations for mixed levels, experience, functions, and nationalities
  • Performance test used executive team, real clients, and the rest of the company
  • Final day utilized outdoor experiential activities, ropes course, and letters to self to help drive team-building for future collaborations

Global New Employee Orientation Results

  • Scale: Implemented 150+ 5-day interactive sessions in North America and Europe for over 2,500 new hires
  • Satisfaction: 97% new hire and hiring manager satisfaction
  • Speed to Productivity: 90% more effective employees faster – decreased speed to productivity from 6-9 months to 2-3 weeks
  • Client Satisfaction: 20%+ increase in client satisfaction and service levels
  • Time and money savings based upon utilization rates

Related Information

I’m not sure if I’ve run across a company that can match the depth and quality of LSA’s consultants and facilitators. I highly recommend LSA to anyone seeking a strategic training outsourcing and consulting partner to improve performance.

Jeff Coon
VP Human Resources

Exelixis

We recently hired LSA to help us take our client delivery methodology to the next level as we continue to grow and help our clients succeed. The custom strategy and design session exceeded our expectations. They really understood our business and delivered within tight time frames.  They were the best I have seen for this type of complex, visible and strategic work. LSA’s ability to get a group of 20+ executives from around the globe on the same page, push their thinking to new heights, and ensure an executable plan was excellent. I would recommend LSA to anyone looking to take their strategy and strategic execution to the next level.

Rob Sturgeon
EVP Client Delivery

Service Source

Thank you to LSA Global for their partnership and support in helping us to design and roll-out our valuable management development training program. I personally have partnered with LSA Global at four of my previous companies. It continues to be a delight working with LSA. We look forward to partnering with them at Blackhawk Networks for future training and consulting needs.

Suzanne Kinner
VP Human Resources

Blackhawk Network

The experiential New Employee Orientation was an incredible success for over 2500 new hires in four years across the globe. They partnered with us to create an innovative solution on very short notice, and added a huge amount of value that isn’t reflected in their cost. We could never have done it without their unmatched combination of expertise, professionalism, and creativity that aligned everything with our unique culture. Even our experienced hires were blown away!

Brenda Wagner
Founder and President

Proxicom

We held our 1st Year Academy for our new associates last week, and the segment that LSA helped us redesign went exceptionally well. Their instructional design skills made it more relevant, more interactive, and more engaging. We greatly appreciate what LSA did to help us greatly improve a key component of our program!

Larry Brown
Senior Manager, Training & Professional Development

We partnered with LSA Global to help us invest in our people in the areas of performance coaching, diversity, and inclusion. They focused on helping us succeed and were very flexible in meeting our specific needs. LSA exceeded my expectations from a speed, quality, and value standpoint. I would recommend LSA to anyone looking for a true business partner.

Anita Luckinbill
Director, Human Resources

We consistently receive positive feedback about the quality of the LSA Leadership Training Programs and LSA facilitators. We recognize and appreciate the hard work LSA always goes through to align to our unique culture and meet our specific requirements. Thank you for regularly going above and beyond to design solutions to meet our needs. Your support and dedication, both on the strategic and tactical side, have been outstanding!

Anna Meyer
Leadership Development

Intuit

LSA has a very unique and powerful methodology regarding learning and learning strategy. LSA’s ability to overcome skepticism, obtain executive support, and create an aligned learning strategy that provides measurable business impact is second to none. They partner with you to understand your goals, flex to your needs, and solve your problems – all within your budget. They certainly help make my job easier and are a pleasure to work with. I highly recommend LSA to anyone trying to connect the dots between strategy, skills, knowledge, and results.

Noelle Van Vlierbergen
Human Resources Director

AKQA

We engaged LSA to design and deliver a 6-month custom executive coaching program to help a core group of senior leaders to leverage previous investments in management training, to ensure the engagement and retention of key employees, and to push critical strategic initiatives forward. Even with the high expectations of our senior people, LSA has completely exceeded our expectations. You can’t go wrong with LSA.

Ivan Fukumoto
Senior HR Manager - Staffing, Training, & Development

Thank you for a great leadership development session today. The facilitator was brilliant, and we really enjoyed his style and personality. The sales team got a lot out of it (as did I). I believe it will help us create an even higher performance environment by ensuring we have a common understanding of our environmental structure and are all working towards the same goals.

Simon Jefferson
Managing Director

AKQA

LSA Global has been a great partner in helping ServiceSource move toward its Vision of being “the leading developer of talent in the service performance management industry.” I have engaged LSA’s services to help develop best-in-class programs in the areas of: Executive On-boarding, Manager Training, Sales Training, Employee Engagement and Instructional Design. They have consistently met or exceeded my (very) high expectations and are always responsive to my needs.

Mike Normant
Senior Director, Training & Development

Service Source

We have had a very beneficial partnership with LSA for over 2 years. The recent Leadership Development Program that they designed and customized with us to help us identify, develop, and retain top leaders in the organization was a huge success. It was instrumental in helping take our company and our key people to the next level. I would recommend their training and consulting services to anyone looking to develop and retain top talent.

Steve Janowsky
Vice President of Operations

Proxicom

I consistently look to LSA Global when I need custom programs put together for my client groups. I can always count on LSA to do a thorough needs analysis and to put together spectacular programs that are well received. Their management development and performance management expertise and professionalism make them one of my top-rated learning and development partners.

Stephanie Webb
HR Program Manager

Rambus

The customized new hire on-boarding process, coaching, tools, and measurement have provided a very useful structure and frame for the first 90-days for both me and our new hires. It has been a very positive experience from my perspective and will make it much easier to on-board my new hires.

Martyn Storey
Systems Engineer Manager

We partnered with LSA to pilot a customized behavioral interviewing program to help ensure that we continue to hire the best and brightest as we continue to rapidly scale. LSA’s ability to understand our business and our unique culture combined with their desire to ensure that the best practices framework truly fits our performance environment and is highly adopted by our people is a real blessing. Most other firms want to just ‘give you training.’ Not LSA, they are focused on helping me hit our hiring forecasts and attract A players.

Jennifer Remling
Director of Global Recruiting

AKQA

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