Global New Employee Orientation: Services

Getting experienced new hires up to speed at a high growth professional services firm

Client Case Study

Situation

This fast-paced technology and consulting firm partners with Fortune 1000 clients to build and deliver information technology solutions to achieve and sustain a competitive advantage. Over the past two years, their employee base has quadrupled in number to meet increased customer demands. The company expects this success and growth to continue and believes that a consistent and aligned culture and methodology is critical to sustaining high client and employee satisfaction.

The company wanted to:

  • Decrease speed to productivity and time to ramp
  • Support 30% + employee growth rate per quarter effectively and efficiently
  • Build new employee engagement and branding
  • Drive client satisfaction

Complications

  • Global growth in 7 countries was stretching resources
  • Retaining the company culture during expansion
  • Getting qualified resources to fulfill increasing complex global client demands within a tight labor market

Approach

  1. Assess & Design: Custom designed 5-day experiential new employee orientation program focused on administration/benefits, managing change and personal transitions, internal and external branding, company strategy, values, and value proposition, career development, business units, conflict management, project management, scope creep, problem solving, presentations, public speaking, meeting management, consulting, communication, teaming, solution selling, methodologies, technologies, politics, resources, mentoring, and strategic thinking.
  2. Pilot: Piloted 4 sessions in California, Virginia, New York, and Germany.
  3. Continuous Improvement: Incorporated feedback and lessons learned into design and delivery.
  4. Implementation: Implemented over 150 5-day new employee orientation programs in North America and Europe for 2,500 new employees ranging from undergraduates to experienced and executive hires.

Compelling Design Features

  • Used real clients and real projects for simulations and case studies
  • Intranet and knowledge management system built to support entire process
  • Incorporated high-fidelity simulations for mixed levels, experience, functions, and nationalities
  • Performance test used executive team, real clients, and the rest of the company
  • Final day utilized outdoor experiential activities, ropes course, and letters to self to help drive teambuilding for future collaborations

Results

  • Scale: Implemented 150+ 5-day interactive sessions in North America and Europe for over 2,500 new hires
  • Satisfaction: 97% new hire and hiring manager satisfaction
  • Speed to Productivity: 90% more effective employees faster – decreased speed to productivity from 6-9 months to 2-3 weeks
  • Client Satisfaction: 20%+ increase in client satisfaction and service levels
  • Time and money savings based upon utilization rates

Related Information

I contacted LSA to help us with leadership development. LSA worked with me to identify a solution that would match our needs as well as our personality. The solution was such a huge success. It received rave reviews. I would highly recommend LSA to other companies.

Karen King, SPHR
Manager, Human Resources

Alliance Data

Having a training outsourcing partner like LSA to support our talent management needs has been a real blessing. In an emerging company where typically you can’t afford the infrastructure necessary to provide a full range of offerings to meet the changing needs of an organization, having an external partner who understands our business and our culture and offers everything from a wide range of open enrollment programs to customized organizational development consulting is almost as good (and in some cases better than) having your own internal Training and Organizational Development function.

Chris Wells
Vice President, HR and IT

The customized new hire on-boarding process, coaching, tools, and measurement have provided a very useful structure and frame for the first 90-days for both me and our new hires. It has been a very positive experience from my perspective and will make it much easier to on-board my new hires.

Martyn Storey
Systems Engineer Manager

I’m not sure if I’ve run across a company that can match the depth and quality of LSA’s consultants and facilitators. I highly recommend LSA to anyone seeking a strategic training outsourcing and consulting partner to improve performance.

Jeff Coon
VP Human Resources

Exelixis

We engaged LSA to design and deliver a 6-month custom executive coaching program to help a core group of senior leaders to leverage previous investments in management training, to ensure the engagement and retention of key employees, and to push critical strategic initiatives forward. Even with the high expectations of our senior people, LSA has completely exceeded our expectations. You can’t go wrong with LSA.

Ivan Fukumoto
Senior HR Manager - Staffing, Training, & Development

LSA’s Employee Engagement Survey and Consulting work has provided critical visibility into what matters most to our people as well as the specific challenges that face biotechnology companies.  Their ability to  identify engagement drivers and engender commitment to the specific actions that our leaders can take to improve engagement and retention in our unique circumstances are top notch.  I highly recommend LSA’s employee engagement solutions for anyone looking to truly engage and retain top talent.

Chris Wells
Vice President, HR and IT

The LSA customized Organizational Alignment Survey gave us a comprehensive view of how our employees experience our culture, talent and strategy.  Equally important, the survey and implementation process goes well beyond the typical engagement survey.  The systemic approach provided us with a great forum to discuss the strengths and opportunities in our organization, and then to quickly get focused on the key actions critical to executing our business and people strategies.

Mark Forrest
General Manager, FSM Division

Trimble

This was an extremely effective executive strategy session that helped our executive team efficiently navigate through our core strategic objectives. It was exactly what we needed.  The approach was practical and valuable for our specific business and market. I would recommend LSA to anyone looking to push their strategic planning and growth to the next level.

Blake Krikorian
CEO

LSA Global brought a fresh perspective to our behavioral based interviewing strategy for key executive positions that we needed to fill.  Their consultant helped us to develop questions that produced a much deeper understanding of candidates’ capabilities. Throughout the process LSA was also very responsive in dealing with short lead time requests.  Thank you!

SPO Partners & Co
Kim Silva, CFO

LSA has a very unique and powerful methodology regarding learning and learning strategy. LSA’s ability to overcome skepticism, obtain executive support, and create an aligned learning strategy that provides measurable business impact is second to none. They partner with you to understand your goals, flex to your needs, and solve your problems – all within your budget. They certainly help make my job easier and are a pleasure to work with. I highly recommend LSA to anyone trying to connect the dots between strategy, skills, knowledge, and results.

Noelle Van Vlierbergen
Human Resources Director

AKQA

The action-learning leadership project has been very beneficial to me, our leadership team, and the entire organization. The balance of development and results has been excellent. We have made huge progress, and I was also able to identify 2-3 high potentials while having the extra benefit of people stepping up to carry key strategic projects forward. The Staff is very appreciative and has become very comfortable with both the program and the process. The experience was better than anticipated.  I could not be more pleased.

Heather Feltman
President & CEO

LSS

Redwood Trust looked to LSA Global as a consulting partner to help us explore innovative and scholarly approaches to promote employee engagement and sustain the unique culture we’ve built over the last decade.  LSA helped us perpetuate coaching as a discipline across the organization by integrating our core values, goal setting and performance management under an interactive coaching program.  We appreciate LSA’s commitment to cutting-edge practices to help keep us a step ahead during this time of rapid change.

Rosalyn Chan
Vice President, Human Resources

Redwood Trust

LSA brought a very effective training design, and implementation approach to help us create a common language around our corporate training. As a fast growing company with a geographically dispersed workforce, their expertise in this area was invaluable to us in driving consistency, creating a sense of belonging for our employees, and developing a common language for all of us to use.

Binod Taterway
CEO

Blue Canopy

LSA’s approach and ability to bring the best resources to eBay has been a great asset. They really focus on helping us succeed in any way they can and are very flexible in meeting our management and talent needs.

Mike Normant
Learning & Development

ebay

It was a challenge to find a consultant with an approach to performance improvement that fit our unique culture and style. We were pleasantly surprised to discover LSA’s depth of expertise in the fields of motivation, developmental coaching and performance management and measurement.

LSA seamlessly integrated those components without our folks feeling like the intervention was forced. They understood what we were trying to accomplish, helped us clarify our objectives, and created a solid, refreshing approach that quickly got us moving and engage at all levels across the organization.Overall, I couldn’t be happier that we found a true strategy and implementation partner in LSA.

Doug Hansen
President and Director

Redwood Trust

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