Yes – A Culture of Accountability Fits with Talent Strategy
Brett Hoebel, fitness expert and author of The 20-Minute Body, has some advice that belongs in the corporate world as much as in the health club: “If I could give one tip for people – it’s not an exercise or nutrition regimen. It’s to walk your talk and believe in yourself, because at the end of the day, the dumbbell and diet don’t get you in shape. It’s your accountability to your word.”
A Sense of Accountability Matters
All too often leaders seek to hire the talent they believe will enhance their workforce and execute their strategy based more on skills than approach. By approach we mean the drive needed to apply those skills with commitment, discretionary effort and energy. All too often, in other words, well-intentioned leaders neglect to check thoroughly for a candidate’s sense of accountability.
When all is said and done, what we need are workers who pay attention to what they have agreed to do and who exert their utmost effort to accomplish it.
The Definition of Accountability
To be accountable means that you understand what is asked of you, you take responsibility for your actions, and you honor commitments even when it requires personal sacrifices to do so.
What Happens When there is Minimal Accountability?
It’s easy to see where this can lead…to a disengaged, under-performing work force, high turnover, and a downward spiral that leads only to failure.
Five Steps to Improve Cultural Accountability
How can leaders reverse such a drastic trend? By taking the following steps to create a high performance culture of accountability:
1. Set the Example
When things go wrong as they inevitably do at some point, acknowledge your role in the situation. Accept responsibility. No excuses or blame. Show that you have the strength to admit mistakes and can learn from them.
2. Set Clear Expectations and Goals
How can you expect employees to act responsibly if they are unclear on what is asked of them? Work together to create clear, compelling and believable goals. Assign distinct roles for achieving them. Then check again and again to be sure tasks and timelines are understood and agreed to.
3. Set Up a System for Rewards and Consequences
Employees need to know where they stand. Transparency, accuracy and consistency are important here. The performance measures of individuals should be visible to the entire team.
When performance is exemplary, recognize and reward. When performance is substandard, act right away to address the problem…either extra support, a different assignment or time to exit gracefully. Top talent will flee if you allow mediocre performers to stay on the team.
4. Clear Away Any Obstacles
Sometimes an individual’s sincere effort is not enough. Your job as leader is to see that your employees have the support, tools and the resources they need to succeed in their jobs.
5. Create an Open Environment Conducive to Continuous Learning
Be sure that your culture accepts mistakes as long as they are acknowledged and used as opportunities for learning how to do it better the next time.
The Bottom Line
Take charge as leaders to create a culture of accountability. Otherwise, no matter how good your talent strategy, your workforce will have little incentive to consistently perform at their best.
If you want to learn more about creating an corporate culture of accountability, download The 3 Levels of a High Performance Culture Strategy
Corporate Change Is Personal
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Director of Human Resources
LSA custom designed a Management Development program that is absolutely “on target” for our technical managers. Their facilitator has done a superb job delivering the material in a way that is fast paced, highly interactive, and fun. She presents practical solutions to the people situations that our managers face every day. I regard LSA as an excellent partner that understands our business needs and a virtual member of our HR department.
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We recently contacted LSA Global to assist us with a unique training request. We gave LSA a very short deadline and LSA custom designed a training program to meet our exact requirements within the limited time allotted to them. We found their facilitator to be well versed in the subject matter and very credible; the design provided practical and valuable information to our team of managers. I highly recommend LSA Global, particularly in the area of management training.
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LSA’s approach and ability to bring the best resources to eBay has been a great asset. They really focus on helping us succeed in any way they can and are very flexible in meeting our management and talent needs.
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