How Organizational Accountability Fits with Talent Strategy

Succession Planning Best Practices

Yes – Organizational Accountability Fits with Talent Strategy
Brett Hoebel, fitness expert and author of The 20-Minute Body, has some advice that belongs in the corporate world as much as in the health club: “If I could give one tip for people – it’s not an exercise or nutrition regimen. It’s to walk your talk and believe in yourself, because at the end of the day, the dumbbell and diet don’t get you in shape. It’s your accountability to your word.”

A Sense of Accountability Matters
All too often leaders seek to hire the talent they believe will enhance their workforce and execute their strategy based more on skills than approach.  By approach we mean the drive needed to apply those skills with commitment, discretionary effort and energy. All too often, in other words, well-intentioned leaders neglect to check thoroughly for a candidate’s sense of accountability.

When all is said and done, what we need are workers who pay attention to what they have agreed to do and who exert their utmost effort to accomplish it.

The Definition of Accountability
To be accountable means that you understand what is asked of you, you take responsibility for your actions, and you honor commitments even when it requires personal sacrifices to do so.

What Happens When there is Minimal Accountability?

  • No one does their work as they should
  • Others are blamed for lack of performance
  •  There are little to no consequences for substandard performance or poor work habits

It’s easy to see where this can lead…to a disengaged, under-performing work force, high turnover, and a downward spiral that leads only to failure.

Five Steps to Improve Cultural Accountability
How can leaders reverse such a drastic trend? By taking the following steps to create a high performance culture with high accountability:

1. Set the Example
When things go wrong as they inevitably do at some point, acknowledge your role in the situation. Accept responsibility. No excuses or blame. Show that you have the strength to admit mistakes and can learn from them.

2. Set Clear Expectations and Goals
How can you expect employees to act responsibly if they are unclear on what is asked of them? Work together to create clear, compelling and believable goals. Assign distinct roles for achieving them. Then check again and again to be sure tasks and timelines are understood and agreed to.

3. Set Up a System for Rewards and Consequences
Employees need to know where they stand. Transparency, accuracy and consistency are important here. The performance measures of individuals should be visible to the entire team.

When performance is exemplary, recognize and reward. When performance is substandard, act right away to address the problem…either extra support, a different assignment or time to exit gracefully. Top talent will flee if you allow mediocre performers to stay on the team.

4. Clear Away Any Obstacles
Sometimes an individual’s sincere effort is not enough. Your job as leader is to see that your employees have the support, tools and the resources they need to succeed in their jobs.

5. Create an Open Environment Conducive to Continuous Learning
Be sure that your culture accepts mistakes as long as they are acknowledged and used as opportunities for learning how to do it better the next time.

The Bottom Line
Take charge as leaders to create a organization of accountability. Otherwise, no matter how good your talent strategy, your workforce will have little incentive to consistently perform at their best.

If you want to learn more about creating corporate accountability, download The 3 Levels of a High Performance Culture to Move Your Strategy Forward

 

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The LSA Global team was very receptive and flexible to our needs every step of the way. Their staff and facilitator demonstrated attention to detail, responsiveness, and professional courtesy. The participants were thrilled with the outcome and rated the communication skills workshop and the facilitator as ‘Excellent’. I’d highly recommend working with the LSA Global team to meet your professional development needs.

John Mastrorilli
FRDP Leader

Intuit

Congratulations on your pro-activity in establishing this program and developing such an effective New Employee Orientation course.

Farhat Ali
President and Chief Executive Office

Fujitsu

PalmSource has found our relationship with LSA extremely beneficial. We worked closely with LSA to customize the right Management Training Program solution to meet our unique business needs. LSA is a quality organization, one that I’d recommend to any company looking for a first class training and consulting partner.

Ken Boehm
Vice President of Human Resources

The refreshing thing about LSA is that they focus on understanding our business situation and helping me succeed instead of selling a product. With over 150 experts, they are an invaluable resource that helps me deliver higher quality results faster. I recommend them to anyone looking to improve the performance of their workforce.

Stacie Rodgers
VP of Human Resources

Cutera

For our go to training outsourcing partner, LSA provides exactly what we want. As always, they deliver outstanding work!

Elizabeth Siebert
Director, Organizational Excellence & Development

Intuit

Harmonic has worked with LSA for over 8 years. We have found their partnership extremely beneficial. We recently implemented a Management Development Program that was designed and customized to support our company’s strategic initiative of hiring, building, and retaining key intellectual property and human talent. We worked closely with LSA to target and implement the right solutions with the greatest impact. I would recommend LSA to any company that’s looking for a trusted training and development partner.

Janice Passarello
Director of Human Resources

LSA’s Employee Engagement Consulting and Survey work has provided critical visibility into: how well our people are holding up under the general economic environment, as well as, the specific challenges that face biotechnology companies in their efforts to discover and develop new medicines; their level of alignment and commitment to XOMA’s Vision and mission critical strategies; how leadership practices and management systems support an environment that engender commitment, and the specific actions that our leaders can take to improve on areas that are important to our people. I highly recommend LSA’s employee engagement solutions.

Chris Wells
Vice President, HR and IT

What a personal and professional pleasure it has been to Partner with LSA. They are truly a strategic partner with Wyse. For more than 5 years, LSA has been engaged in delivering various training and development solutions for Wyse, from custom on-site programs targeting specific core competencies, to working individually with clients to build job skills, and offering invaluable services to me and my team as we continue to build our learning programs. LSA’s representatives do more than sell a product, they offer a full service solution: they understand our business, our strategic initiatives, and the needs of our customers.

Jeff Rangel
Director of HR

I am very impressed with the quality of work and talent. LSA did a great job of listening to my needs and providing the exact management training program expertise I needed to get the job done.

Don Pryor
Director, Business Planning & Analysis

I’ve partnered with LSA Global at two companies now, and I consider them a valuable and trusted training and consulting resource. They recommended just the right solution to address our management development needs and have wonderful facilitators that match YuMe’s culture and style of our management team. I would highly recommend LSA Global to any company wanting to deliver quality learning solutions with a valuable learning and development partner.

Maya Paul
HR Director

We signed up with LSA early on–as their 22nd Member! Since then, our organization’s learning needs have increased and decreased and increased again with the changing times. The beauty of the LSA business model is its flexibility…when we needed to supplement our own internal resources, we used LSA services knowing that we could depend on the outstanding quality of the leadership development and management training programs they provide.

Margie Bunting
HR Manager

We recently contacted LSA Global to assist us with a unique training request. We gave LSA a very short deadline and LSA custom designed a training program to meet our exact requirements within the limited time allotted to them. We found their facilitator to be well versed in the subject matter and very credible; the design provided practical and valuable information to our team of managers. I highly recommend LSA Global, particularly in the area of management training.

Julaine K. Souza
Senior Vice President

I highly recommend LSA Global to anyone who is looking to improve individual or organizational effectiveness through their top quality programs and broad range of expertise.

Greg Pappas
VP of Human Resources

LSA’s consultant designed and delivered a half-day team building solution for our recent conference. It included careful customization to integrate the design with our new mission and values. Everyone had fun and identified key issues with our teamwork. Altogether a great program!

Bob Ward
Director of HR

We have worked with LSA Global for our learning and development needs and have always had great success. They helped us recently with customized Management Workshops that we held for the second time. It was fantastic, and I would highly recommend LSA to anyone that is attempting to get immediate and impactful improvements.

Mary Johnston
HR Manager, BU Radiology Informatics

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