4 Questions to Keep Your Strategy On Track to Succeed

Picture of a race track with a speeding arrow

The good news is that you have a carefully crafted business strategy that has been well communicated and is understood throughout the organization. The bad news is that you have not regularly challenged its implementation across the company. Are you sure that it is working as you and your executive team had hoped? If not, it is time to ask the questions that will test its viability and its effectiveness.

You need to consistently ask:

1. Who is our most important customer?
This question can be answered in a variety of ways. Some companies allocate their resources to satisfy their shareholders first and foremost; others consider their employees or their consumers as their primary customer. There is no “right” answer. Your choice of #1 Customer should be based on what makes the most sense for your business as you consider company core competencies, the goals of the leaders, and where you think you can be most successful. Amazon, for instance, has selected their consumers as their primary customer and focuses all its energies and most of its resources on putting the needs and wants of the consumer first.

2. Are we tracking the right performance data?
There are many different ways to measure performance. Will you know more by measuring more? Well, you might but what would you do with that knowledge? The important factor here is that you focus on the critical few metrics that matter most and that will lead you to effective action. Your performance scorecard should track only the success metrics that let you know whether your strategy is failing or succeeding. Whether it is employee engagement, financial strength, customer satisfaction or product quality, the key measures should be aligned with your vision, mission, values and strategic imperatives. Consider your focus and prioritize your performance tracking so you can respond with real-time decisions and targeted actions.

3. Are you keeping the right amount of performance pressure on?
Presumably, the entire workforce is behind your strategy. You saw how they all bought into the strategic plan at the start. But are they losing sight of the goal? It is up to you to keep the performance pressure on in a way that engages, focuses and inspires your team. Keep measuring strategic progress, ensure the agreed-upon milestones are visible to all, and don’t buffer your employees from the realities of the business. A little creative tension combined with fair and accurate success metrics, a clear and compelling vision and relevant and meaningful goals will spur new effort, commitment and innovation.

4. Are employees working toward strategic goals collaboratively?
High levels of collaboration and employee engagement are strong indicators of an effective business strategy with an aligned organizational culture. When workers have a sense of pride and ownership in the company direction, they buy in to its success. When they feel the entire team is pulling in the same direction, they identify with the organization and are proud of their contribution. When they are treated fairly, they are more apt to help their team mates and go the extra mile. When they trust their leaders and their coworkers to perform at the best of their ability, they have a sense of overarching purpose.

Having put the time and energy into creating a business strategy that makes sense for you and your organization, don’t let it fall short for a lack of testing and questioning its effectiveness all along the way.

Is your strategy clear enough to win?

Share:
Facebook Twitter Google+ Email LinkedIn
Files under:  

Comments are closed.

We signed up with LSA early on–as their 22nd Member! Since then, our organization’s learning needs have increased and decreased and increased again with the changing times. The beauty of the LSA business model is its flexibility…when we needed to supplement our own internal resources, we used LSA services knowing that we could depend on the outstanding quality of the leadership development and management training programs they provide.

Margie Bunting
HR Manager

LSA provided top notch solutions right when and how we needed them. They exceeded my expectations from a speed, quality, and cost standpoint. I recommend them to anyone looking for a true business partner in the Learning and Development arena. The breadth and depth of their expertise has helped us hit tight deadlines across multiple projects.

Fortune 500 Financial Services Company
Director of Infrastructure & Technology

I have worked with other training companies and found it to be more of a seller/buyer relationship than one of matching the right expertise to our business issues. That’s what LSA does – ask the hard questions, listen, and understand our business needs. We receive the benefit of their expertise from assistance with personal development plans to enhancing team performance, to looking at enterprise-wide challenges. It’s all about helping our business succeed as we grow. Right now, LSA is providing great ideas, a fresh approach, and valuable guidance as we develop our management team and accelerate our client relationship management results.

Kristin Westland-Kaune
Director, Team Development

Each program is preceded by an assessment of the participants. The course is then designed to fit the specific parameters and needs of the group. The highly interactive delivery is provided by recognized experts in their fields. On the spot coaching is provided during the program and each participant receives individual follow-up after the course. Courses can be delivered in-person or virtually. Given the nature of Cisco’s business and the way we operate, these remote workshops are a must for anyone who joins our company. Their work is eye opening. Great content and fantastic delivery.

Frank J. Kuypers
Business Development Manager

On behalf of Roche and my staff I would like to sincerely thank you for your help with this. The English as a Second Language (ESL) assessment and coaching that you provided for our team was a great success.

Cam Greig
Associate Director

Roche

I consistently look to LSA Global when I need custom programs put together for my client groups. I can always count on LSA to do a thorough needs analysis and to put together spectacular programs that are well received. Their management development and performance management expertise and professionalism make them one of my top-rated learning and development partners.

Stephanie Webb
HR Program Manager

Rambus

“We turned to LSA to help us custom design and deliver a leadership and management development curriculum to help drive performance. They have done an excellent job diagnosing the business situation, designing an approach that fits our culture, and delivering a first class solution.”

Sally Buchannan
VP Human Resources

The LSA Global team was very receptive and flexible to our needs every step of the way. Their staff and facilitator demonstrated attention to detail, responsiveness, and professional courtesy. The participants were thrilled with the outcome and rated the communication skills workshop and the facilitator as ‘Excellent’. I’d highly recommend working with the LSA Global team to meet your professional development needs.

John Mastrorilli
FRDP Leader

Intuit

We recently partnered with LSA Global to offer our Supervisors and Managers a customized two-day management training program. Everyone who attended said it was by far the best management training program they had ever attended. The content was rich and highly interactive. The case studies were relevant. Each participant walked away from the training much better equipped to lead their teams.

Jeff Coon
Director of Human Resources

Working with LSA Global has proven to be extremely valuable and worthwhile. LSA understands our business, has deep expertise in content areas, and tailors the programs to deliver great results. The facilitator was extremely knowledgeable about Working Globally with India and her energy and passion made the session interesting, fun, and enjoyable for all that attended. The participants walked away extremely pleased along with highly useful practices and tools. I would highly recommend LSA Global to any company that has partners or offices in India.

Glenn McGillivray
Human Resources Business Partner

Intuit

I’ve partnered with LSA Global at two companies now, and I consider them a valuable and trusted training and consulting resource. They recommended just the right solution to address our management development needs and have wonderful facilitators that match YuMe’s culture and style of our management team. I would highly recommend LSA Global to any company wanting to deliver quality learning solutions with a valuable learning and development partner.

Maya Paul
HR Director

We value our relationship with LSA Global. We came to LSA because we wanted to improve overall behavioral based interviewing capabilities of our managers to increase the probability of both hiring top talent and future leaders. LSA designed a highly customized solution for our business and culture. We are currently rolling out this solution to our leaders. I would highly recommend LSA Global as a top quality resource.

Rae Phillips
HR Project Manager - Training & Development, PHR

LSA’s Employee Engagement Consulting and Survey work has provided critical visibility into: how well our people are holding up under the general economic environment, as well as, the specific challenges that face biotechnology companies in their efforts to discover and develop new medicines; their level of alignment and commitment to XOMA’s Vision and mission critical strategies; how leadership practices and management systems support an environment that engender commitment, and the specific actions that our leaders can take to improve on areas that are important to our people. I highly recommend LSA’s employee engagement solutions.

Chris Wells
Vice President, HR and IT

In the Next Generation Management Development courses, I was trained with skills and tools that have made me and my team more productive, motivated, and successful at communicating with other departments.

 

Kevin Ashman
Firmware Engineering Supervisor

For our go to training outsourcing partner, LSA provides exactly what we want. As always, they deliver outstanding work!

Elizabeth Siebert
Director, Organizational Excellence & Development

Intuit

Evaluate your Performance

Toolkits

Toolkits

Download key published insights and tools from industry experts highlighting best practices in the areas of talent, strategy and culture.

More

Health Checks

Health Checks

Want to know how you stack up against leading organizations?  Receive a complimentary benchmarking analysis courtesy of an LSA Expert.

More

Whitepapers

Whitepapers

Get up to speed on timely solutions critical to your business. Published by LSA Experts based upon client feedback and key industry trends.

More

Methodology

Methodologies

First we identify the key metrics you want to improve. Then we assemble a dedicated team of elite experts who have successfully solved similar problems with similar clients.

More

Blogs

Stay up to do date with the latest information on how we help high growth companies align their culture and talent with strategy.

More

Case Studies

Client Case Studies

Real world consulting and training approaches from LSA projects, providing insights on how your company can outperform the competition.

More